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Apr 19, 2025
Full time
Aristocrat Philadelphia, PA, USA
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! The Field Service Technician Supervisor oversees and coordinates field service operations within a designated region. This leadership role focuses on team development, operational efficiency, and strategic customer relationship management. The Supervisor ensures that the field team consistently meets quality standards, productivity goals, and customer satisfaction metrics. Job Requirements Supervise a team of Field Service Technicians, providing guidance, support, and performance...
Apr 19, 2025
Full time
Aristocrat Tulsa, OK, USA
As a Field Engineer II, you will serve as the primary technical contact for assigned customer sites, overseeing and coordinating complex technical projects. You will provide pre-sales consultation, implementation, and post-sales support of ATI gaming systems, ensuring system stability and customer satisfaction. This role requires strong project management skills, technical expertise, and the ability to work independently in fast-paced environments. Additionally, you will collaborate with cross-functional teams, mentor junior engineers, and help drive continuous improvement in system deployments. Job Requirements Act as the technical lead for assigned customer sites, ensuring project alignment with business needs. Plan, coordinate, and execute software installations, upgrades, and hardware/network configurations. Provide on-site and remote troubleshooting for software, firmware, and hardware issues. Manage project planning and resource allocation, ensuring timely...
Apr 19, 2025
Full time
Aristocrat Tulsa, OK, USA
As a Field Engineer I, you will play a key role in supporting our gaming systems through pre-sales consultation, implementation, and post-sales technical support. This role is ideal for someone who thrives in dynamic environments and enjoys problem-solving, collaboration, and delivering exceptional service to clients. You'll lead and support projects across server, network, and software installations, working closely with cross-functional teams to ensure success. Job Requirements Serve as the primary technical contact for assigned customer sites, ensuring alignment with business needs. Plan, coordinate, and execute software installations, upgrades, and hardware configurations. Troubleshoot technical issues related to software, firmware, and hardware. Develop and manage project plans, ensuring timely execution. Provide post-installation support to maintain system stability and customer satisfaction. Collaborate with compliance stakeholders to ensure adherence to...
Apr 19, 2025
Full time
Aristocrat Franklin, TN, USA
You will be joining the Technology Group, which is responsible for developing cutting-edge technology for our gaming platforms, including Game Development Kits, Tools, and the Analytics Engine used in Casinos around the world. Aristocrat Engineering is committed to implementing and practicing the best industry software designs and solutions for its products. As a Software Architect, you will gain and maintain a good knowledge of the gaming platform and associated technologies, engage with different engineering teams and management, and enhance and identify software solutions to ensure successful product deliveries across the board. What You'll Do Carry out technical assessments on requested features and identify the scope of work/dependencies for development requirements You will be responsible for driving architecture around new product features and ensuring that designs are in alignment with the technology roadmap. You will influence Tech Leads and guide Software...
Apr 19, 2025
Full time
Aristocrat Las Vegas, NV, USA
As a product lifecycle management (PLM) product owner at Aristocrat Gaming, you will be instrumental in designing, developing, and maintaining solutions within the PLM/ERP ecosystem (Currently “Manage 2000” (M2K) transitioning to Siemens Teamcenter). Your work will directly impact our business processes and customer experiences and drive digital transformation. This role is crucial for ensuring the PLM system's stability, integrity, and efficient operation that supports our core organizational functions and manufacturing processes. You will also be responsible for helping users maximize the system functionality, analyzing business processes, identifying opportunities for improvement, managing the configuration and maintenance of our PLM system, utilizing SQL skills for data analysis, and managing system enhancements. You will deeply understand item creation, single and multilevel bills of materials (BOM), manufacturing operations, and processes with expertise in Teamcenter and...
Apr 19, 2025
Full time
Aristocrat Shawnee, OK, USA
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! We are seeking a passionate, customer-focused Field Service Technician to join our energetic team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will be an immediate value add to...
Apr 19, 2025
Full time
Aristocrat Las Vegas, NV, USA
The Service Support Representative works onsite at our LVIC facility in Las Vegas and provides continuous monitoring of all Multi-Site Progressives (MSP), and systems operations and Downloadable Gaming Services. MSP operates in a secured facility 24 hours per day, 7 days per week and must receive constant monitoring and maintenance due to the critical nature of gaming activities we support. This position is responsible for answering support phone calls and resolves or escalates issues. Provides support on operational and maintenance issues pertaining to the MSP systems operations and installations. Due to the critical nature of gaming regulations and guidelines, this position requires high attention to detail and is heavily admin focused. Must be 21 years of age or older. Provide support on operational and maintenance issues pertaining to the progressive systems. Answer phone calls while accurately documenting issues, notes, and/or work performed. Utilize tools and...
Apr 19, 2025
Full time
Aristocrat Las Vegas, NV, USA
This role will be responsible for the daily reoccurring of product master data in global supply chain systems and resolving reported issues with internal customers. This role requires a motivated and detail-oriented individual who can problem-solve issues with multiple priorities and research conflicting and/or inaccurate data. Completing daily operational tasks will require working directly with Operations, Logistics, Warehouse, Planning, Procurement, and Finance teams to resolve reported issues and maintain product data quality. Responsible for the daily maintenance of product-related data and configurations in all applicable ERP systems (D365, CRM, M2K, ECON, etc.) ​ Complete Engineering Change request quality assurance checks, specifically requests related to Software, Firmware, Systems, and Gaming Controls Conduct RCAs (Root Cause Analysis) working with respective teams to identify true source of the issues and implement countermeasures. Perform routine...
Apr 19, 2025
Full time
Aristocrat Las Vegas, NV, USA
The Senior Financial Analyst will be a key member of the Enterprise Finance Reporting and Insights Center of Excellence team.  This role is responsible for providing excellent products and services in the form of reports, insights, and cross collaboration across the Global Finance organization with an emphasis on Global Gaming to build sustainable automated reports, dashboards, and visualizations used by the Finance Teams to highlight data trends, anomalies and reduce manual tasks.  We are seeking a dynamic and self-motivated individual who is a team player, extremely well-organized, and enjoys serving many internal stakeholders in a fast-paced environment. What You'll Do The role is both strategic and operational, where the key outcomes are to: Review and provide consolidated metrics and KPIs on a timely basis during month-end and forecast cycles. Develop enhanced reporting, including self-service reporting for stakeholders, such as dashboards, visuals, or new...
Apr 19, 2025
Full time
Aristocrat Las Vegas, NV, USA
As part of the Licensing team, the Licensing Officer will monitor and maintain the Gaming License process, procedures, and information for Aristocrat Technologies, Inc. (ATI). This role is responsible for preparing corporate, individual executive (hereinafter referred to as “Key Person”) gaming applications and business licenses (initial and renewals) in all jurisdictions where the company is required to be licensed in accordance with company policy; and assisting in a back-up capacity regarding all facets of ATI licensing process as necessary. Prepares corporate gaming and business license applications (initial and renewals) and reviews by department management as required by Native American Tribes and State Gaming Regulatory Authorities (hereinafter referred to as “Regulatory Authorities”) for relevant markets. Prepares corporate gaming and business license applications (initial and renewals) and review by department management as required by Native American Tribes and...