Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence! What You'll Do Provide information and process inquiries about accounts, products, and services. Troubleshoot technical issues related to computer, tablet, and cell phone applications. Handle inbound calls, real-time chat, emails, and make outgoing calls. Communicate special marketing offers to VIP customers. Offer feedback on service failures or customer feedback. Uphold customer confidentiality and promote what we value. Stay updated on protocols and work towards set goals and targets of 70 contacts daily. Maintain all...

At Aristocrat, we aim to bring happiness to life through the power of play. We seek a dedicated IT Senior Director/Director Technical Business Relationship Manager to join our dynamic team. This role bridges our IT capabilities with business functions like Product Engineering, CTO, Data/AI, and Game Technology. If you are an experienced leader with a passion for flawless execution and strong collaboration, we want to hear from you! What You'll Do Build positive relationships within IT, GIS, the CTO organization, the Product Group Engineering organization, and the Data/BI organization to ensure clear project objectives, cooperative delivery, and shared accountability. Understand and clearly communicate the IT governance/management process, IT/GIS organization, and the IT/GIS roadmaps to the supported Business Organizations. Partner with business leadership to plan new joint initiatives, evaluate proposals, and develop creative solutions where high levels of complexity and...

We are looking for a Technical Product Owner to join our AREA team, where you will collaborate with your leader in leading the discovery, design, development, and continuous improvement of our unique B2B AREA Suite of apps. As a key player in our team, you will collaborate with internal cross-functional teams and external development partners to ensure seamless project execution. Your ability to run discovery sessions, lead feature development, and run rollout and training will be essential in delivering high-quality digital experiences for users.   What you'll do Writing features and requirement documents (PRDs) based on customer needs and product strategy Conduct market research, analyze user trends, and capture customer feedback to find opportunities for innovation and differentiation. Collaborate with cross-functional teams, including sales, commercial, engineering, and other team members. Develop and maintain a deep understanding of our target users, their needs,...

At Aristocrat, our mission is to bring joy to life through the power of play. As a global entertainment and content creation company powered by technology, we create extraordinary gaming experiences enjoyed by millions of players around the globe every day. We are driven by innovation, creativity, connection, and integrity, and are committed to building an inclusive workplace where people can grow, contribute, and succeed. The Director of Customer Solutions Support plays a critical leadership role in delivering on that mission by ensuring our customers receive exceptional support for the technology solutions that power their operations. This position sits at the intersection of customer experience, product innovation, and efficient operations, leading the strategy, performance, and continuous evolution of the support organization. Beyond running day-to-day operations, the Director serves as a key partner to help shape customer outcomes, influence product quality, and drive...

Aristocrat is looking for a Project Engagement Manager who is passionate about quality in everything they do while leading the implementation of Aristocrat’s products. The role is responsible for leading multiple teams in a matrix environment in the CXS Engagement Management office. While onsite at our casino customers, you will be responsible for interacting with customers, Aristocrat Interactive team members, as you lead the installation of marketing, accounting, operations, and table games systems in new and existing properties.   What You'll Do Coordinate installation of Aristocrat software and hardware products at customer locations, delivering projects on time, on budget and to the required specifications. Interact directly with customers and third-party vendors throughout the project lifecycle. Verify project scope, confirming the customer’s needs and current systems operations. Develop a firm timetable for gaming software installation, discuss the...

As a Product Owner at Aristocrat, you will play a pivotal role in supporting our Business Information Systems (BIS) by serving as a liaison between partners and the delivery team. You will be responsible for understanding business needs, prioritizing requirements, and guiding the development of software solutions that align with Aristocrat's strategic objectives. This role requires strong communication skills, discernment, and the ability to translate technical concepts into understandable language for non-technical partners. What you'll do   Partner Engagement: Collaborate with partners across various departments to gather and prioritize business requirements. Conduct regular meetings, workshops, and presentations to ensure alignment between business goals and software development efforts. Requirement Prioritization: Prioritize User Stories, Bugs and enhancements, with Application Owner, based on business value, technical feasibility, and strategic...

The Industrial (Manufacturing) Engineer is a key contributor to the design, optimization, and continuous improvement of production floor manufacturing systems. The role operates with a high degree of autonomy, demonstrating sound judgment and maturity in decision-making across complex and ambiguous situations. This role must be engaged confidently with senior leadership, to influence strategic direction and drive alignment across cross-functional units. What You'll Do: Analyze production data and implement time and line balancing to optimize efficiency and reduce cycle time. Work closely with product formulation, quality, and supply chain teams to guarantee manufacturability and readiness for launch. Develop detailed work instructions, process maps, and visual aids using AutoCAD, Visio, and SolidWorks tailored for an assembly setup. Develop and maintain PFMEA, control plans, and standardized work documentation aligned with ISO requirements. Lead lean manufacturing...

Sr. Hardware Project Manager Global Engineering D&D At Aristocrat, we're committed to crafting outstanding experiences for millions of players worldwide. As our Sr. Hardware Project Manager, you'll be at the forefront of innovation, leading ambitious projects that build the future of gaming. Join a world-class team dedicated to flawless execution and continuous improvement. This is your chance to create a significant impact within a dynamic and collaborative environment. What You'll Do • Offer complete project management direction for complex NPD and NTD programs from concept through development, validation, and production release. • Own delivery outcomes, ensuring programs meet committed schedule, cost, quality, and regulatory targets. • Lead and influence cross-functional teams across engineering, product management, operations, supply chain, and external partners to drive alignment and execution. • Develop and maintain coordinated project plans, including schedules, budgets,...

Join the Aristocrat team as a Supplier Quality Engineer and become part of a company recognized for its innovation and excellence in the gaming industry. Our collaborative culture and dedication to quality set us apart, allowing you to thrive while contributing to our world-class operations. As a Supplier Quality Engineer, you will play a pivotal role in ensuring the highest standards of quality across our supply chain. This is an outstanding opportunity for a driven individual to make a significant impact and be part of our continuous improvement journey! What You'll Do Provide quality and technical subject matter expertise throughout the product lifecycle. Translate build requirements and establish Critical-to-Quality characteristics. Conduct on-site vendor audits and assess manufacturing, assembly, and quality practices. Perform regular quality control audits and ensure compliance with standards. Assess incoming supplies and products for defects and quality...

At Aristocrat, we strive to provide superior gaming content and technology, supported by an innovative and inclusive culture. As an Onboarding and Solution Optimisation Manager, your role will be crucial to implementing and optimizing systems for Customer Support, Risk, Fraud, and KYC. This outstanding opportunity empowers you to lead efforts that improve operational efficiency and foster business growth, making a meaningful difference to our success! What You'll Do Lead the setup, configuration, and rollout of operational systems for new brands. Manage integrations between systems and internal/external platforms. Ensure systems are aligned with operational workflows and business requirements. Act as the primary owner of system configurations and structure. Find opportunities to improve workflows, automation, and system usage. Lead deployment of new features and capabilities, including AI agents and automation tools. Standardize processes and guidelines...