THE ROLE: How Will Success Be Evaluated? ·       Quality and performance in the work assigned by the line manager. ·       Quality and accuracy in the incident’s resolution. ·       Quality in the creation of documentation. ·       Quality in the new release deployments. MAIN RESPONSABILITIES ·       Providing application support to partners and customers using Sportradar MSS software and systems. Troubleshooting problems by gathering and analyzing log files. ·       Providing technical support by using the service tool, skype, slack, email and telephone to customers experiencing problems ensuring the SLAs agreed with customers are met. ·       Monitoring systems and following fault resolution procedures. ·       Deploying new releases to UAT and Production Environments. REQUIREMENTS: ·       More than 5 years’ experience working as support engineer or equivalent role. ·       English Level B2. ·       Mandarin Chinese and Taiwanese mother tonge. ·...

ABOUT US:     Sportradar is a sports data and technology company. As Forward Deployed AI Engineer, you work like an internal consultant: you are placed in a department or business unit, talk with the people there, find the real problems, cut through complexity, simplify how work is done, and then build and ship LLM and agent-based solutions. You work largely independently with little day-to-day supervision, find your way through organisational complexity and competing priorities to get things done, and learn fast. Senior engineers are available for guidance.   THE CHALLENGE: Talk with colleagues in your department to understand workflows, pain points and data. Identify problems worth solving and break unclear or cluttered situations into clear, manageable steps. Streamline and simplify processes, and propose where an AI solution makes sense and where it does not. Work with several stakeholders and competing priorities, and keep your work moving pragmatically. Build,...

Senior Technical Success Partner (US Operations) Location: Las Vegas, Nevada, USA Department: Client Services & Care Working Model: Shift-based, including weekends Role Overview The Senior Technical Success Management Partner is a hands-on technical support and operations role responsible for delivering advanced technical assistance, troubleshooting, and incident resolution for clients. Operating within Sportradar's global Client Services & Care organization, the role focuses on maintaining service continuity, resolving technical/operational issues, and ensuring timely operational support for our strategic and enterprise clients. The position requires strong technical expertise, analytical troubleshooting capabilities, and the ability to independently investigate complex issues across Sportradar's products, platforms, APIs, and data services. Working closely with regional L1/L2 Support, Technical Success Management, Product, and Engineering teams, the Senior...

ABOUT US:  Sportradar is a sports data and technology company. As Staff Forward Deployed AI Engineer, you work like an internal consultant: you are placed in other departments and business units, talk with the business, find the real problems, cut through complexity, simplify processes and then build the AI solution. You work independently with little supervision, navigate organisational complexity and competing priorities to get things done, own the technical strategy for your use cases, and lead delivery of LLM and agentic systems from discovery to production. THE CHALLENGE: Meet with department leads and teams to understand how work is done today, identify problems and frame them clearly. Break down unclear, cluttered situations into defined problems, scope, success criteria and a delivery plan. Streamline and simplify business processes, and decide where AI helps and where it does not. Navigate stakeholders, approvals and competing priorities pragmatically to keep...

Are you ready to get the Easygo Edge? The Systems Engineering Lead will code, build integrations, automate workflows and ship internal platforms, as well as architect and design the systems behind them. What you’ll build with us: The role will work with Git, CI/CD, infrastructure-as-code (IaC) and our Cloud and Workplace tools to build and ship internal platforms. Everything you build is documented, operationalised and handed over cleanly to the systems administrators. This is not a BAU or service desk role. It may assist on major escalations, but the majority of the time goes into building and delivering. The role will be the team’s technical authority, set the engineering and handover standards, and mentor others on the projects delivered, with leadership responsibility growing over time. We know that innovation ignites when we build and create together, in person. This is a full-time opportunity at our Melbourne office. You’ll work right where it all happens,...

ABOUT US:  Sportradar is a sports data and technology company. As Staff Forward Deployed AI Engineer, you work like an internal consultant: you are placed in other departments and business units, talk with the business, find the real problems, cut through complexity, simplify processes and then build the AI solution. You work independently with little supervision, navigate organisational complexity and competing priorities to get things done, own the technical strategy for your use cases, and lead delivery of LLM and agentic systems from discovery to production. THE CHALLENGE: Meet with department leads and teams to understand how work is done today, identify problems and frame them clearly. Break down unclear, cluttered situations into defined problems, scope, success criteria and a delivery plan. Streamline and simplify business processes, and decide where AI helps and where it does not. Navigate stakeholders, approvals and competing priorities pragmatically to keep...

ABOUT US:     Sportradar is a sports data and technology company. As Forward Deployed AI Engineer, you work like an internal consultant: you are placed in a department or business unit, talk with the people there, find the real problems, cut through complexity, simplify how work is done, and then build and ship LLM and agent-based solutions. You work largely independently with little day-to-day supervision, find your way through organisational complexity and competing priorities to get things done, and learn fast. Senior engineers are available for guidance.   THE CHALLENGE: Talk with colleagues in your department to understand workflows, pain points and data. Identify problems worth solving and break unclear or cluttered situations into clear, manageable steps. Streamline and simplify processes, and propose where an AI solution makes sense and where it does not. Work with several stakeholders and competing priorities, and keep your work moving pragmatically. Build,...

The Operations Enablement Manager is responsible for leading a team of Business Analysts to deliver data-driven insights, reporting, and tools that support the Technology Services organization. This role drives the development and optimization of reporting solutions, executive dashboards, and operational models that improve field service efficiency and labor planning. Using company-approved platforms such as Power BI, Airtable, and Tableau Next, the manager translates complex data into actionable insights that support strategic decision-making. This position plays a key role in enabling scalable operations, improving cost efficiency including cost per EGM, and supporting revenue-based headcount growth. What You'll Do Lead and develop the department responsible for operational support, including Business Analysts, while driving operational planning, performance management, and initiatives to improve organizational efficiency. Own the operational enablement strategy for...

At Aristocrat, we are passionate about delivering world-class gaming experiences that bring happiness to millions of players worldwide. We are seeking an exceptionally skilled Security Operations Analyst (Tier 2) to join our team. As part of our Security Operations Center, you will play a crucial role in protecting our digital assets and maintaining our flawless security standards. This position offers an outstanding opportunity to collaborate with global teams, grow within a structured mentoring program, and build your career in a modern SOC environment. If you are ambitious and ready to compete at the highest level, this role is for you! What You'll Do Own MSSP customer concerns and medium/high-severity alerts from start to finish. Scope the activity and build the timeline. Identify indicators of compromise (IOCs) and investigate endpoint, identity, network, and cloud data to reach a defensible conclusion. Review a sample of MSSP triage for quality, offering tuning,...

The Commercial Director is responsible for leading and growing a portfolio of Tier-1 strategic operator partnerships across regulated global markets while contributing to regional market expansion and commercial strategy. The role owns senior commercial relationships with key operator partners and acts as the primary critical issue point for strategic accounts, ensuring strong alignment between customer objectives and Aristocrat Interactive’s commercial and product capabilities. Operating at executive collaborator level, the Commercial Director leads the full commercial lifecycle across key partnerships — from opportunity identification and solution positioning through to negotiation, contracting, and long-term account growth. The role is accountable for delivering sustainable revenue expansion through structured Strategic Account Plans, strong commercial governance, and insight-led engagement with customers. In addition to strategic account leadership, this role supports...