Bally's Interactive

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: Understand and address customer needs, complaints, or other issues with products or services. Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients. Utilize software, databases, scripts, and tools appropriately. Understand and strive to comply or exceed call center metrics while providing excellent customer service. Be a part of and actively participate in all...

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: Understand and address customer needs, complaints, or other issues with products or services. Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients. Utilize software, databases, scripts, and tools appropriately. Understand and strive to comply or exceed call center metrics while providing excellent customer service. Be a part of and actively participate in all...

Who we are Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states.   The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.       Well, what about the team?  As an Electronic Gaming Host, you'll be the face of our gaming experience - the one who ignites the spark of entertainment for every guest who steps onto the floor. Your mission is to ensure each customer visit is filled with excitement and exceptional service.    Our Hosts greet guests with a warm...

Responsibilities: Dream up and deliver monthly promotional plans that are creative, on-brand, and results-driven Help maintain distinct promotional strategies across Bally’s brands Present promotional structures, mechanics, timelines, and projected costs Brief compelling copy and visuals to our Marketing Design & Development Team Collaborate closely with CRM Leads to align promotions with wider marketing activity Tailor campaigns to different player audiences and behaviors Partner with our Social Media team to ensure promotions shine on-site and socially Build and maintain promotion rules and templates, navigating legal and compliance approvals Analyze performance data to optimize and evolve future promotions Keep promotional mechanics, documentation, and templates organized and up to date Stay ahead of market trends to anticipate player and business needs Take new promotional ideas from concept to launch Jump into additional projects as the business...

Who we are Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states.   The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. Well, what about the team? The Kitchen Assistant will play a key role in ensuring the seamless preparation and delivery of food orders, maintaining the high-quality standards expected by the business. This individual will be responsible for assisting in food preparation, maintaining cleanliness, and adhering to health and hygiene...

Who we are Bally’s Intralot is a newly formed company established through the combination of Intralot and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions. Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. Operating at the intersection of technology, regulation, and entertainment. We are optimally positioned to capitalize on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets. About the Role We are looking for a Systems Engineer to join the Core IT Systems & Infrastructure team, supporting a geographically distributed organisation across Malta, Greece, London, and the US. In this role, you will own and operate core enterprise infrastructure, working across onprem, cloud, and SaaS platforms. You will play a key role in driving reliability, security,...

Location: Duncan St, Toronto (Onsite - 5 days in office) Who we are Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol...

Lead Ai Engineer  Location : Hybrid working 3 days a week in the Manchester Office Who we are  Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and   an unmatched ecosystem of products spanning across the sports betting, iGaming, free-to-play, and daily fantasy spectrum.  Our brands and sites include market movers and shakers like Bally Bet, Vera&John, Virgin Games, Jackpotjoy and many more. We make our   mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.    Well, what about the team? As Lead AI Engineer, you'll play a pivotal role in shaping the future of AI across our products. Leading a newly established AI Engineering function, you'll bridge cutting-edge research with production engineering, ensuring innovative AI capabilities become scalable, reliable features used by...

Who we are  Bally’s Intralot is a newly formed company established through the combination of INTRALOT and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions.  Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. Operating at the intersection of technology, regulation, and entertainment. We are optimally positioned to capitalize on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets. Well, what about the team? You'll be part of the team responsible for bringing AI innovation into the hands of millions of players. Working alongside AI researchers and experienced engineers, you'll transform proven concepts into high-quality, production-ready features that power personalised player experiences. From recommendation systems and intelligent search to AI agents and...

About us Bally’s Intralot is a newly formed company established through the combination of Intralot and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions. Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. Operating at the intersection of technology, regulation, and entertainment. We are optimally positioned to capitalise on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets. More about the role This role will establish and lead a newly created Transactional Finance function for Bally’s Intralot B2C. The Director will build a stand‑alone team, transitioning responsibilities currently managed through a North American shared service model, and will oversee the full scope of transactional finance operations including accounts payable, accounts receivable, vendor...

Who we are Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 16 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana About the Role The business analyst works with various...

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: This role will be responsible for carrying out the day-to-day processes within the KYC Team Monitor and action all ingoing and outgoing verification activity Ensure with the KYC team, ensure group ‘Know Your Customer’ (KYC), AML (Anti-Money Laundering) and Responsible Gaming strategy is performed in line with regulatory compliance requirements Deal with incoming KYC related escalations from Customer Service Process member Cash Out requests in line with Group AML and KYC policies Monitor 3rd party payment systems to identify...

This role is a current vacancy , and we are actively seeking a candidate to join the team. Responsibilties: Month-End & Financial Close Prepare and post monthly journal entries with solid supporting documentation to back every move Support month-end, quarter-end, and year-end close processes, making sure everything is recorded accurately and on time Keep documentation organized and audit-ready at all times Account Reconciliations Perform monthly balance sheet account reconciliations and investigate discrepancies before they become bigger problems Monitor account activity to ensure balances are accurate, properly supported, and telling the right story Escalate issues when needed and see them through to resolution Internal Controls & Compliance Adhere to internal control policies and ensure compliance with accounting standards  Maintain thorough documentation to support audits and financial reviews Keep an eye out for opportunities to...

Responsibilities: Review commercial performance for all product categories to ensure revenue and profit targets are achieved Define and deliver against Content roadmaps, working in partnership with the Commercial Content Unit Work with Central Product teams to outline opportunities and requirements for Product development, in line with the Product strategy and business objectives for the North American commercial unit Champion the creation of Product focused Marketing activities with Acquisition and Retention teams to ensure that the Commercial objectives and performance of the business are optimized Report of content performance to key stakeholders on a frequent basis, including the review and optimisation of the Casino Lobby, of Branded and Exclusive content, Jackpot performance, Rewards utilisation and performance Track competitor game offerings, USPs, and promotions Liaise with Marketing and VIP on casino specific promotions and bonusing   Salary:...

About us   Bally’s Intralot is a newly formed company established through the combination of Intralot and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions.   Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. Operating at the intersection of technology, regulation, and entertainment. We are optimally positioned to capitalise on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets.   More about the role   The VIP Manager is responsible for leading the strategic development and operational excellence of the VIP area, delivering best-in-class service to our high-value customers and ensuring a tailored, elite experience at every touchpoint. With a deep focus on advanced Player Development, proactive engagement, and seamless experience management, the...

Responsibility's Maintains a Service Culture that ensures the delivery of Superior internal/external guest service. Oversees the physical security of the casino and company assets. Responsible for the physical safety of guests, employees and property. Report to their immediate supervisor, without hesitation, any criminal or suspicious activity. Ensures department adheres to all regulatory, departmental and company policies and procedures. Report to their immediate supervisor, without hesitation, any violations of company policy & procedure, the Adopted Rules, MIC’s, or IC’s. Knowledge of all promotions and events. All other duties as assigned. Physical Requirements: Physically mobile with reasonable accommodations Respond to visual and aural cues Read, write, speak, and understand English Able to work flexible shifts Operate in mentally and physically stressful situations Environmental Working...

Who we are  Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming, free-to-play, and daily fantasy spectrum.  Our brands and sites include market movers and shakers like Bally Bet, Vera&John, Virgin Games, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.    Well, what about the team? The UX Research (UXR) Team is the heartbeat of Product Design at Bally’s. We are a multi skilled, innovative squad that sits at the intersection of creativity and data. We do not just perform research; we lead strategic discovery that shapes the future of our digital platforms. Reporting to the Lead UXR Designer, you will join a team that values experimentation, mentorship, and a player first...

Ignite Your Career Where Innovation Leads the Way! Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact. Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation. Well, What About The Role? Bally's Interactive is looking for a Staff Accountant who will play a key role in keeping the financial operations and reporting of assigned entities...

Responsibility's Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members. Responsibilities include preparing drinks correctly for guests at the bar and beverage servers. Ensure alcohol is served according to the company alcohol policy. Responsibilities include maintaining par levels related to inventory ordering and restocking as needed. Responsibilities include maintaining a clean and organized bar. Responsibilities include following company policies related to dealing with received revenue, signing out banks or drawers, and closing out revenue centers. Responsibilities include ensuring the safety and security of team members and guests. Use daily maintenance of all bar equipment and POS systems. Ensures department adheres to all regulatory, departmental and company policies and procedures. Knowledge of all promotions and events. All other duties as assigned. Qualifications:...

Responsibility's Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations Respond to guest and member inquiries related to services, features, attractions, promotions, and other special events offered by the Company Understand the essential functions of the slot machines and game themes Process transactions related to slot operations, including jackpots, paper fills, wallet buys Ensures department adheres to all regulatory, departmental and company policies and procedures. Knowledge of all promotions and events. Monitor assigned areas on the gaming floor, remaining mobile and visible to guests Maintain professional radio etiquette Recognize and respond to minors in the casino Recognize signs of problem gaming an alcohol intoxication and report any issues to management Support the integrity of gaming on the floor Physical Requirements: Physically mobile...