12 Customer Experience jobs

As a CRM Coordinator (Sports), you will be responsible for planning and executing CRM Sports campaigns across multiple regions on time and to a high standard. We are keen to welcome candidates for the role of CRM Coordinator (Sports) within the CRM team based in Malta. You will support the team in the daily tasks such as planning, testing, executing and analysing CRM campaigns. You will be able to work independently but have a team player attitude and demonstrate a flexible and adaptable work style that responds quickly and efficiently under pressure. The role requires delivering plans across multiple territories; ensuring localised, industry- and marketing-focused best practices are applied whilst adhering to all relevant regulatory and marketing standards. You will be a self-starter who is comfortable with working with large data sets and learning complex systems, with a passion for sports and an understanding of customer behaviour, including a knowledge of the promotions...

Who we are? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.  With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".  Well, what about the team? Our supervisors ensure...

Who we are? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.  With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".  Well, what about the team? We are looking for a...

Safer Gambling Officer (Night-Shifts) | Gibraltar | On-site We are BVGroup a dynamic team that's shaping the future of online sport betting and gaming. We're dedicated to fostering a culture of innovation and excellence and as a leading global brand, we're committed to delivering top-tier products and services to our customers. Purpose of the role: We are looking for the ideal candidate that will support the team during night shifts where it is crucial to maintain the excellence of service and keep up with the volume of the customer interactions.  Reporting to the Safer Gambling Team Leader you will be responsible for identifying customers with gambling addiction or potential gambling problems and interacting with customers to ensure they are aware of the safer gambling tools, the customers affordability and vulnerability. In addition, you will be ensuring the regulatory requirements and objectives are carried out along with company initiatives and objectives. Key...

Who we are? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.  With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".  Well, what about the team? We are looking for a...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 90 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €33,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...

As a CRM Operations Coordinator, you will play a pivotal role in driving the execution and optimisation of CRM Gaming campaigns. You will work closely with various teams to enhance customer engagement and ensure the effectiveness of CRM strategies. We are keen to welcome candidates for the role of CRM Operations Coordinator based in our Malta office. You will work alongside the CRM Operations Manager to support the short- and long-term objectives of the department. At bet365, we pride ourselves on delivering an exceptional customer experience. Our Gaming CRM team is instrumental in driving engagement and retention through innovative campaigns and rewards. We are seeking a highly motivated CRM Operations Coordinator   to drive the execution and optimisation of CRM Gaming campaigns. This is the perfect opportunity to join a new, exciting, and key function within the CRM department and you will be responsible for fulfilling all bonus requirements for our global CRM...

Job Overview: The Customer Retention Manager will lead all retention initiatives, combining data-driven insights with technical expertise to optimize player engagement and loyalty. This role demands a deep understanding of CRM tools, segmentation strategies, technical configurations, and campaign automation to drive measurable results in player lifetime value and retention rates. The ideal candidate will have a strong grasp of best CRM practices specific to the iGaming industry , ensuring strategies align with player behaviors, bonus preferences, and market trends. An important note is that this is a startup, not only will you lead these initiatives but you will also be required to execute them.  Key Responsibilities: Campaign Management Plan, execute, and analyze retention-focused email, SMS, and WhatsApp campaigns, ensuring technical accuracy and player engagement. Optimize onsite CRM functionalities, including pop-ups, internal messaging, and...

As a CRM Manager (Gaming), you will work closely with senior management in leading the strategic development of Gaming CRM activities within key territories and developing a multi-skilled team, ensuring that key objectives are met while maintaining high standards of accuracy and efficiency. We are keen to welcome candidates for the role of CRM Manager (Gaming) based in our Malta office. As a CRM Manager, you will be working closely with senior management to support the short- and long-term objectives of the department. At bet365, we pride ourselves on delivering an exceptional customer experience. Our Gaming CRM team plays a pivotal role in driving engagement and retention through innovative campaigns and rewards. We are seeking a highly motivated CRM Manager to help lead the strategic development of Gaming CRM activities within key territories. A central aspect of the role will be managing and developing a multi-skilled team, ensuring that key objectives are met while...

Player Engagement Coordinator Remote Permanent or Full-time Contractor Competitive package About MBG Digital: MBG Digital is the leading service provider for globally recognized online gaming operators. Our portfolio includes casino brands that offer cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into a range of gamification functions. MBG Digital is a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds. We aspire to be a global leader, driving positive change and sustainable growth, while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business. Through cutting-edge technology, exceptional talent, and a culture of collaboration, we aim to deliver exceptional services that exceed expectations and empower our players to thrive in a rapidly evolving iGaming /Web3...

MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination. Our Player Success team love to talk and it’s their job to safeguard Mr Q’s mission to offer progressive, value entertainment - with delight and transparency. Often the first voice that our customers will come in contact with, you’ll have a unique opportunity to build relationships and educate during key points in their account lifecycle. As a Player Success Executive, you will play an important role in retention, building relationships and providing education to foster trust resulting in long-term sustainable customers. Our vision ‘Offering progressive value, entertainment - with delight and transparency’ is key to our continued success. Specialising in responding to and...

Let’s meet each other – we are the LuckyStreak team! In everything we do, we believe that being different is the right way to go. We work in a way that our clients just can’t wait to meet us again. We believe in development and growth, and as a team we are moving towards our goals and vision together. It’s all based on the right attitude, it’s that simple! We believe that quality and innovation are the key to an excellent work environment and service. We are not looking for just an employee, we are looking for like-minded colleagues who don’t give up when the trials arise, a colleague who is positive, friendly and open-minded and is ready to face the unknown together. Can it be you?   Main responsibilities: Present online casino games at our Latvia gaming studios.   Requirements: Responsible, motivated and with the right attitude. Communicative, positive and feel confident in front of...