Aristocrat
Noida, Uttar Pradesh, India
The Associate, Service Operations – People and Culture (P&C) is responsible for responding to inquiries from employees, implementing P&C transactions, and data reporting using Workday and other HR systems. This role requires great accuracy, customer service orientation, and an ability to use discretion and latitude to prioritize service requests. Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone. Resolve inquiries accurately and within timeline by accessing knowledge guides and information in multiple systems. Process P&C transactions by collecting required information from the employee, manager, or other collaborators internally and externally. Apply the case management tool to assemble all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or call out...
