32 Customer Service jobs

Exciting Customer Support Opportunities in the iGaming and Online Gambling Industries Globally.

The rapidly growing iGaming and Online Gambling industries are creating a high demand for skilled customer support professionals worldwide, offering a wide range of rewarding customer-facing roles, including:

Customer Service Representatives: Responsible for handling player inquiries, resolving issues, and providing exceptional support via phone, email, chat, and social media. Multilingual abilities are highly valued.

Technical Support Specialists: Assist players with account management, payment processing, and troubleshooting technical problems. Strong problem-solving and communication skills are essential.

Compliance and Responsible Gambling Agents: Ensure adherence to industry regulations and help players with responsible gambling practices. Familiarity with industry standards and a customer-centric approach are key.

Retention and VIP Specialists: Provide personalized support and account management for high-value players, fostering loyalty and enhancing the overall player experience.

These customer support roles in the iGaming and Online Gambling industries offer competitive salaries, flexible work arrangements, and opportunities for career advancement. If you have a passion for customer service, strong communication skills, and an interest in the gaming sector, these positions may be the perfect fit for you.

 

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Apr 23, 2025
Full time
Customer Service Manager
Casumo Skopje, North Macedonia
Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at Casumo, where you are invited to be your authentic YOU-MO!   Company Overview: Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm. Nowadays, we're on the hunt for a dynamic and strategic  Customer Service Manager! Position Overview: We’re on the lookout for a Customer Service Manager to join our vibrant Macedonian hub. If you're passionate about people, driven by data, and excited by the potential of AI to make support smarter - this one’s for you. You’ll lead a team of rockstar customer service agents, ensuring Casumo’s players get fast, friendly, and...
Apr 29, 2025
Full time
Customer Service Representative
Aristocrat North Ryde NSW 2113, Australia
As a CXS Call Center Operative, you will be vital in delivering exceptional customer service to internal and external customers. This role focuses on efficient case handling, proactive customer outreach, and accurate call and email logging using Salesforce. The position requires consistent collaboration across teams (including weekends), active participation in training programs, and strict adherence to performance metrics such as response time, abandon call rates, and case resolution follow-ups. Responsibilities Provide prompt and professional service to all incoming calls and emails with a maximum average wait time of less than 2 minutes. Maintain an abandoned call rate of less than 3%, ensuring 100% follow-up on all abandoned calls with cases logged in Salesforce. Action all voicemails as soon as possible and create corresponding cases in Salesforce. Respond to inbox emails within 15 minutes of receipt and create relevant cases. Monitor all open cases in Field Service...
Apr 15, 2025
Full time
Customer Service Ambassador - English
Casumo Hybrid (North Macedonia)
Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at Casumo, where you are invited to be your authentic YOU-MO!   Company Overview: Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm. Nowadays, we're on the hunt for a Customer Service Ambassador - English to join our team!   Position Overview: As a member of the Customer Service Ambassador team, you will be a part of a diverse and ambitious group of people responsible for navigating players throughout their adventure with us. You will begin your Ambassador journey in our Service team, where you will be responsible for onboarding, educating, and supporting our customers. This team...
Mar 31, 2025
Full time
Customer Service Associate
Playtech Sofia, Bulgaria
Ready to level up your career? Playtech Managed Services’ Customer Service  is on the lookout for an open-minded  Customer Service Associate  fluent   in  English , with top-notch communication skills. Your influential mission. You will... Provide exceptional customer support and care to our clients. Address queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions). Employ a professional and friendly approach in assisting with queries. Be empowered to resolve any customer issue. Adhere to our company's procedures and uphold our high standards. Achieve predetermined personal and team targets. Qualifications Components for success. You... Are fluent in English. Have experience in online customer support. Possess strong computer literacy. Excel in communication and multitasking skills. Describe yourself as a team player who is open to sharing...
Mar 25, 2025
Full time
Customer Service Representative
Rhino Entertainment Group Bitola, North Macedonia
Do you enjoy working in a fast-paced and fun work environment? Do you have a passion for providing a second to none customer experience? Are you looking for an opportunity to develop your knowledge of an ever-growing industry? If yes, then you might just be the right fit to join our well-established Casino, Customer Support Team! We have an exciting work environment with a community of professionals where you can be yourself and advance your career and skills!   Requirements Excellent communication skills. Fluency in spoken and written English. Customer First mindset. Creative and forward-thinking. Problem solving skills. Able to multitask in a fast-paced environment. Self-driven and able to work on own initiative. Able to work well within a cross-functional team environment. Previous experience in an online, customer service position would be considered a plus. Experience within the iGaming industry would also be...
Apr 29, 2025
Full time
Desktop Support Analyst
Aristocrat Concord, NH, USA
The IT Support Technician is primarily responsible for ensuring the proper day-to-day operation of technology applications and equipment, providing remote and desk-side assistance in resolving technology support issues, performing installations, repairs, upgrades, backups, and other maintenance tasks. The IT Support Technician is responsible for monitoring our networks, distributed server infrastructure, related services, and core business applications to ensure high availability. What You'll Do Provide professional, high quality I.T. Helpdesk customer service to internal employees. Build strong relationships with the Global Aristocrat IT team. Required to perform duties in a fast paced, high intensity and team-oriented environment. Open, update, properly code and close trouble tickets with detailed information relating to trouble reported. Perform initial troubleshooting and diagnosis on local and remote devices with proactive intervention when needed....
Apr 29, 2025
Full time
Service Support Representative
Aristocrat Las Vegas, NV, USA
Working onsite at our LVIC facility in Las Vegas, the Senior Service Support Representative continuously monitors all Multi-Site Progressives (MSP) systems operations and Downloadable Gaming Services. MSP operates in a secure facility 24 hours a day, 7 days a week, and must receive constant monitoring and maintenance due to the critical nature of the gaming activities that they support. Shifts available: Monday-Thursday 11 pm-930am Thursday - Sunday 730pm- 6 am This position is responsible for monitoring all MSP system operations. Answers support phone calls and resolves or escalates issues. Provides support on operational and maintenance issues pertaining to the MSP systems operations and installations. Provides direct support, training, and shadowing to the Tier 1 representatives and covers a rotating on-call schedule. Due to the critical nature of gaming regulations and guidelines, this position requires high attention to detail and is heavily admin-focused....
Apr 29, 2025
Full time
Sr Technical Lead
Aristocrat Gurugram, Haryana, India
Summary:- We are currently seeking a motivated, career and customer oriented ServiceNow developer to join our team to begin an exciting and challenging career with Aristocrat.  Incumbent will be responsible for functional analysis, OOB configuration, technical development, and providing support for ServiceNow ITSM and custom applications. These applications are respectively used by IT and Finance Shared Services teams globally. Roles and Responsibilities:- Extensive hands-on experience in ITSM suite, CMDB & Asset Management modules Strong experience in designing catalog items and developing complex workflows Proficiency with Scripting in ServiceNow involving GlideAPIs, JavaScript, Business Rules, Client Scripts, UI Policies, Script Includes , UI Actions, and Access Control Lists (ACLs) Ability to design and configure ServiceNow reports and dashboards Experience with integrations of ServiceNow with external systems through REST/ SOAP/...
Apr 24, 2025
Middle L2 Customer Support Specialist
GR8 Tech Anywhere
GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry. We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition! We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services. We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join! About your key responsibilities and impact: Ensuring a high level of customer service; Resolving complex issues related to trading systems and platforms; Developing and implementing improvements to optimize clients' trading processes; Providing high-level trading support for clients; Resolving...
Apr 23, 2025
Full time
Nederlandstalige klantadviseur (hybride)
£29,700 - £29,710 yearly
bet365 Hybrid (Sliema, Malta)
Geen doodgewone klantenservice-functie! Als je je aansluit bij ons team van Europese klantadviseurs in Malta, heb je de mogelijkheid om onze 100 miljoen klanten wereldwijd te ondersteunen door het bieden van legendarische klantenservice.  Als onderdeel van ‘s werelds favoriete online gokmerk speel je een belangrijke rol in het vormen van onze klantervaring. Je hebt contact met verschillende klanten met vragen over wedden, betalingen en accounts: je biedt ondersteuning en oplossingen via Live chat, e-mail en telefoon.  De nadruk ligt op het leveren van een uitzonderlijke klantervaring terwijl je meerdere vragen tegelijk behandelt, daarom vereist deze full-time functie een uiterst flexibele en gemotiveerde persoon. Je rooster wordt aangepast aan de dynamische sportkalender, waarbij je vijf dagen per week ingezet wordt, inclusief avonden, weekenden en feestdagen.  Wij bieden een competitief basissalaris van €34.600 plus verhoogd loon, mogelijkheden om je verder te ontwikkelen en...
Apr 23, 2025
Full time
Dutch Language Customer Account Advisor (Hybrid)
£29,700 - £29,710 yearly
bet365 Hybrid (Sliema, Malta)
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...
Apr 22, 2025
Full time
Estonian Language Customer Account Advisor (Hybrid)
£29,700 - £29,710 yearly
bet365 Hybrid (Sliema, Malta)
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...
Apr 22, 2025
Full time
Hungarian Language Customer Account Advisor (Hybrid)
£29,700 - £29,710 yearly
bet365 Hybrid (Sliema, Malta)
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...
Apr 14, 2025
Full time
Bulgarian Language Customer Account Advisor (Hybrid)
£29,500 - £29,510 yearly
bet365 Hybrid (Sliema, Malta)
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also...
Apr 07, 2025
IT Helpdesk Specialist
BrainRocket Warsaw, Poland
We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal. Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers. Together, we turn ideas into action—let’s get started! ✅ Requirements : ✔️At least 2-years of work experience in a similar position; ✔️Highly experienced in Help Desk troubleshooting and problem-solving; ✔️Understanding the principles of the network services (DNS, DHCP, VPN, IP), network, firewall; ✔️Experience working with JIRA/CONFLUENCE; ✔️Experience working with network equipment; ✔️Excellent problem-solving skills; ✔️Experience working with Apple hardware will be a great plus ✔️English - at least Intermediate level.     ✅ Nice to have: ✔️Attention to details; ✔️Ability to describe technical information in easy-to-understand terms; ✔️Good communication skills.     ✅ Main...
Apr 04, 2025
Full time
CRM Coordinator (Gaming)
bet365 Hybrid (Sliema, Malta)
As a CRM Coordinator (Gaming), you will join our team to support the Company’s operation at our offices based in Malta. You will be responsible for planning and implementing a wide range of CRM initiatives and providing key insights to optimise future campaigns and improve the customer experience. You will work closely with the CRM Country Lead to coordinate the above-the-line campaigns and drive retention through all appropriate CRM channels. You will also be responsible to planning, analysing and executing below-the-line campaigns to increase player value. Preferred Skills, Qualifications and Experience • Ability to problem-solve, with a keen eye and an attention to detail, together with thinking outside the box, utilising your creative mind-set, and achieving results even when challenged by time, system, or product limitations.   • Understanding of customer segmentation, campaign analysis, customer lifecycles, and communication strategies. • Target-driven with a...
Apr 04, 2025
Full time
German speaking Reactivation Sales Agent
Enteractive Malta
We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚 We are looking for a  German -speaking  Reactivation Sales Agent  to join our Sales Team in Gzira, Malta. What you’ll be doing: Making outbound calls to engage with players from various sportsbook and casino brands. Reactivating inactive players and providing personalized recommendations that increase their engagement and retention.  Promoting bonus campaigns and introducing new games, features, and payment methods that enhance the sports betting/gambling...
Mar 21, 2025
Full time
German Language Customer Account Advisor (Hybrid)
£29,500 - £29,510 yearly
bet365 Hybrid (Sliema, Malta)
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...
Mar 21, 2025
Full time
Deutschsprachiger Kundenkontoberater (Hybrid)
£29,500 - £29,510 yearly
bet365 Hybrid (Sliema, Malta)
Keine gewöhnliche Kundendienststelle! Wenn Sie unserem Team europäischer Kundenkontoberater in Malta beitreten, haben Sie die Möglichkeit, unseren 100 Millionen starken globalen Kundenstamm durch die Bereitstellung eines erstklassigen Kundendienstes zu unterstützen. Als weltweit beliebteste Online-Glücksspielmarke spielen Sie eine wichtige Rolle bei der Gestaltung unseres Kundenerlebnisses. Sie unterstützen ein breites Spektrum an Kontakten rund um Wetten, Zahlungen und Kontoanfragen: Sie bieten Beratung und Lösungen per Live Chat, E-Mail und Telefon. Da der Schwerpunkt auf der Bereitstellung eines außergewöhnlichen Kundendienstes bei der Bearbeitung mehrerer Anfragen liegt, erfordert diese Vollzeitstelle eine äußerst anpassungsfähige und motivierte Person. Ihr Zeitplan wird auf den dynamischen Sportkalender zugeschnitten und deckt fünf Tage der Woche ab, einschließlich Abende, Wochenenden und Feiertage. Wir bieten ein wettbewerbsfähiges Grundgehalt von €34.600...
Feb 27, 2025
Full time
Dansktalende kundeservicemedarbejder i Malta (inkl. fly og logi)
£29,500 - £29,510 yearly
bet365 Hybrid (Denmark)
Som kundeservicerådgiver hos bet365 vil du være en del af det europæiske kundeserviceteam, der hjælper vores kunder over hele verden fra vores kontor i det solrige Malta. Dette sætter dig i spidsen for verdens mest populære online spillemærke, hvor du hjælper kunder med en bred vifte af forespørgsler relateret til deres bet365-konto. Denne stilling tilbydes som en fuldtidsstilling, der kræver fleksible arbejdstider. For at dække hele sportskalenderen arbejder du med roterende vagtplan, hvor du arbejder fem dage ud af syv; dette inkluderer regelmæssigt helligdage og weekender. Denne rolle falder ind under vores hybride arbejdsmodel, hvor du vil arbejde både hjemmefra og på kontoret. Når du arbejder fra kontoret, vil du arbejde fra et moderne kontor i hjertet af Sliema med spektakulær havudsigt og nærliggende flade klippestrande med en række udendørsaktiviteter. Fra din første dag vil du modtage oplæring fra instruktører, der vil støtte, vejlede og rådgive dig, så du kan give...