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bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology.

Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 9,000 people and deliver an unrivalled online experience to more than 100 million customers in 22 languages.

Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting.

The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo.

Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position.

Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded.

Today we continue to push technological boundaries and break new ground in software innovation.

Jan 17, 2025
Full time
CRM Coordinator (Sports)
bet365 Hybrid (Sliema, Malta)
As a CRM Coordinator (Sports), you will be responsible for planning and executing CRM Sports campaigns across multiple regions on time and to a high standard. We are keen to welcome candidates for the role of CRM Coordinator (Sports) within the CRM team based in Malta. You will support the team in the daily tasks such as planning, testing, executing and analysing CRM campaigns. You will be able to work independently but have a team player attitude and demonstrate a flexible and adaptable work style that responds quickly and efficiently under pressure. The role requires delivering plans across multiple territories; ensuring localised, industry- and marketing-focused best practices are applied whilst adhering to all relevant regulatory and marketing standards. You will be a self-starter who is comfortable with working with large data sets and learning complex systems, with a passion for sports and an understanding of customer behaviour, including a knowledge of the promotions...
Jan 15, 2025
Full time
Casino Coordinator (Content)
bet365 Sliema, Malta
As a Casino Coordinator, you will support both the Product and operational teams and assist in delivering the best-in-class Gaming Product offering across our markets. We're looking for an enthusiastic individual with a passion for all things iGaming to work alongside our Product team. You will be curious, inquisitive, and have a craving to continuously learn and develop. While in this role, you will be learning about the full range of iGaming products that bet365 offers its customers and have opportunities to feed into future product development. You will be working closely with internal teams, such as our operational workstream, product, CRM, and commercials. This position is available on a full-time basis, working from Monday to Friday. Relevant training will be provided for the successful applicant. Preferred Skills, Qualifications and Experience: Knowledge of iGaming providers and aggregators, what content they offer, and where. Knowledge of game types,...
Jan 08, 2025
Full time
Greek Language Customer Account Advisor (Hybrid)
bet365 Hybrid (Sliema)
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 90 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €33,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...
Jan 08, 2025
Full time
Customer Due Diligence Specialist, Dutch Language
bet365 Sliema, Malta
As a Dutch Language Customer Due Diligence Specialist you will play a vital role in ensuring the company’s regulatory compliance by performing customer due diligence checks, research and investigations. We are keen to welcome candidates who are knowledgeable and enthusiastic to join our fast-paced Customer Due Diligence team. We are seeking individuals interested in compliance who can demonstrate a high level of attention to detail and competence in completing investigatory research. From your first day, relevant training will be provided on all aspects of the role, including our AML, Financial Crime mitigation and Safer Gambling processes, whilst giving you the tools and knowledge to perform complex reviews. The positions are offered on a full-time basis and will require a flexible approach to working hours with a rolling rota of any five days from seven, including public holidays. Preferred Skills, Qualifications and Experience: Excellent...
Jan 06, 2025
Full time
Estonian Language Customer Account Advisor (Hybrid)
bet365 Hybrid (Sliema, Malta)
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 90 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €33,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...
Dec 26, 2024
Full time
CRM Operations Coordinator
bet365 Hybrid (Sliema, Malta)
As a CRM Operations Coordinator, you will play a pivotal role in driving the execution and optimisation of CRM Gaming campaigns. You will work closely with various teams to enhance customer engagement and ensure the effectiveness of CRM strategies. We are keen to welcome candidates for the role of CRM Operations Coordinator based in our Malta office. You will work alongside the CRM Operations Manager to support the short- and long-term objectives of the department. At bet365, we pride ourselves on delivering an exceptional customer experience. Our Gaming CRM team is instrumental in driving engagement and retention through innovative campaigns and rewards. We are seeking a highly motivated CRM Operations Coordinator   to drive the execution and optimisation of CRM Gaming campaigns. This is the perfect opportunity to join a new, exciting, and key function within the CRM department and you will be responsible for fulfilling all bonus requirements for our global CRM...
Dec 16, 2024
Full time
French Language Customer Account Advisor (Hybrid)
bet365 Hybrid (Malta)
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 90 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €33,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in building...
Dec 12, 2024
Full time
Deutschsprachiger Kundenkontoberater (Hybrid)
bet365 Hybrid (Sliema, Malta)
Keine gewöhnliche Kundendienststelle! Wenn Sie unserem Team europäischer Kundenkontoberater in Malta beitreten, haben Sie die Möglichkeit, unseren 90 Millionen starken globalen Kundenstamm durch die Bereitstellung eines erstklassigen Kundendienstes zu unterstützen. Als weltweit beliebteste Online-Glücksspielmarke spielen Sie eine wichtige Rolle bei der Gestaltung unseres Kundenerlebnisses. Sie unterstützen ein breites Spektrum an Kontakten rund um Wetten, Zahlungen und Kontoanfragen: Sie bieten Beratung und Lösungen per Live Chat, E-Mail und Telefon. Da der Schwerpunkt auf der Bereitstellung eines außergewöhnlichen Kundendienstes bei der Bearbeitung mehrerer Anfragen liegt, erfordert diese Vollzeitstelle eine äußerst anpassungsfähige und motivierte Person. Ihr Zeitplan wird auf den dynamischen Sportkalender zugeschnitten und deckt fünf Tage der Woche ab, einschließlich Abende, Wochenenden und Feiertage. Wir bieten ein wettbewerbsfähiges Grundgehalt von €33,600...
Dec 12, 2024
Full time
German Speaking Customer Account Advisor in Malta (incl flight and accommodation)
bet365 Hybrid (Germany)
As a Customer Account Advisor at bet365, you will be part of the European Customer Service team helping our customers around the world from our office in sunny Malta. This puts you at the forefront of the world's most popular online gambling brand, helping customers with a wide range of queries related to their bet365 account. This position is offered as a full-time position which requires flexible working hours. In order to cover the full sports calendar, you work in a shift system in which you work five days out of seven; this regularly includes public holidays and weekends. This role falls under our hybrid working model, where you will work both from home and in the office. When working from the office, you will work from a modern office in the heart of Sliema with spectacular sea views and nearby flat rocky beaches with a variety of outdoor activities. From your first day you will receive training from instructors who will support, guide, and mentor...
Dec 12, 2024
Full time
German Language Customer Account Advisor (Hybrid)
bet365 Hybrid (Sliema, Malta)
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 90 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €33,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...
Dec 12, 2024
Full time
Bulgarian Language Customer Account Advisor (Hybrid)
bet365 Hybrid (Sliema, Malta)
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 90 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €33,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in building...
Dec 12, 2024
Full time
Bulgarian Speaking Customer Account Advisor (Relocation to Malta)
bet365 Hybrid (Bulgaria)
As a Customer Account Advisor at bet365, you will be part of the European Customer Service team helping our customers around the world from our office in sunny Malta.  This puts you at the forefront of the world's most popular online gambling brand, helping customers with a wide range of queries related to their bet365 account. This position is offered as a full-time position which requires flexible working hours. In order to cover the full sports calendar, you work in a shift system in which you work five days out of seven; this regularly includes public holidays and weekends. This role falls under our hybrid working model, where you will work both from home and in the office. When working from the office, you will work from a modern office in the heart of Sliema with spectacular sea views and nearby flat rocky beaches with a variety of outdoor activities. From your first day you will receive training from instructors who will support, guide, and mentor you, so can provide...
Dec 12, 2024
Full time
Country Research and Performance Manager (UK and Ireland)
bet365 Hybrid (Sliema, Malta)
A Country Research and Performance Manager who will be responsible for enhancing commercial performance across key European territories , specifically the UK and Ireland. You will be responsible for closely tracking a variety of commercial performance metrics across key European markets , with particular attention to the British and Irish markets , aiming to enhance overall performance through collaboration with stakeholders from various areas of the business. Leveraging both internal and external data sources, you will deliver actionable insights that guide strategic decision-making. Additionally, you will oversee a team of remote Research Analysts, supporting the business by generating in-depth localised insights through research activities like competitor analysis. The ideal candidate will have a strong interest in the gambling industry, possess a strategic mind-set, and be focused on driving continuous improvement. This role may involve international travel to other...
Dec 12, 2024
Full time
Deutschsprachiger Kundenkontoberater in Malta (inkl. Flug und Unterkunft)
bet365 Hybrid (Germany)
Als Kundenkontoberater bei bet365 sind Sie Teil des europäischen Kundendienstteams und helfen unseren Kunden weltweit von unserem Büro im sonnigen Malta aus.  Damit stehen Sie an vorderster Front der beliebtesten Online-Glücksspielmarke der Welt und helfen Kunden mit einer breiten Auswahl an auf ihr bet365-Konto bezogenen Fragen.   Diese Stelle wird als Vollzeitposition angeboten, welche flexible Arbeitszeiten erfordert. Um das volle Sportprogramm abzudecken, arbeiten Sie in einem Schichtsystem, in welchem Sie an fünf von sieben Tagen arbeiten; dies schließt Feiertage und Wochenenden regelmäßig mit ein. Die Rolle fällt in unser Hybrid-Arbeitsmodell, in welchem Sie sowohl von zu Hause als auch im Büro arbeiten werden. Wenn Sie vom Büro aus arbeiten, arbeiten Sie in einem modernen Büro im Herzen Sliemas mit spektakulärem Meerblick und nahegelegenen felsigen Stränden mit einer Vielzahl an Freiluftaktivitäten. Ab Ihrem ersten Tag erhalten Sie Training von Ausbildern,...
Dec 12, 2024
Full time
CRM Manager (Gaming)
bet365 Sliema, Malta
As a CRM Manager (Gaming), you will work closely with senior management in leading the strategic development of Gaming CRM activities within key territories and developing a multi-skilled team, ensuring that key objectives are met while maintaining high standards of accuracy and efficiency. We are keen to welcome candidates for the role of CRM Manager (Gaming) based in our Malta office. As a CRM Manager, you will be working closely with senior management to support the short- and long-term objectives of the department. At bet365, we pride ourselves on delivering an exceptional customer experience. Our Gaming CRM team plays a pivotal role in driving engagement and retention through innovative campaigns and rewards. We are seeking a highly motivated CRM Manager to help lead the strategic development of Gaming CRM activities within key territories. A central aspect of the role will be managing and developing a multi-skilled team, ensuring that key objectives are met while...