CRM Executive

Casumo was established in 2012 and has been leading the innovation of the iGaming industry ever since. Known for its unique and lovable brands including Casumo and Dunder, the group continues to develop and deliver best-in-class gaming products and experiences. We believe in the power of collective genius and look for idea generators, solution seekers and ingenious innovators that want to play a part in pioneering our brands into the future.

About the Team

As a CRM Executive you will execute our global and localised campaigns for Casino, Live Casino and Sports products. Your focus will be on working on the monthly CRM calendar, making sure the campaigns are launched on time. You will coordinate with other central and local teams to ensure the campaigns are accurate and high quality. You will also help to analyse and improve our campaigns and processes.

As a CRM Executive, You Will:

• Execute Casino, Live Casino and Sports CRM campaigns using all communication channels including web pages, email, SMS and push notification.
• Ensure all campaigns and customer communications are executed according to campaign schedules, following brand guidelines and compliance.
• Ensure all campaigns are launched on time.
• Coordinate with Creative, Compliance, Content, Casino, Sports and Market Teams to deliver high quality campaigns.
• Ensure promotions page on site is up to date with correct information.
• Create basic campaign reports and monitor results to actively help to optimize and improve campaigns based on findings.
• Liaise with Customer Support Team to answer customer questions about campaigns and solve campaign incidences.

KPIs:

• Campaign execution on time.
• Campaigns executed accurately following the monthly CRM plan.

You Have:

• Minimum of 1 year of experience in the same or similar position
• Understanding of Casino, Live Casino and Sports campaigns
• Proficient in English both written and spoken
• Minimum 1 year of experience in iGaming
• A high level of personal ownership and proactivity
• Teamwork approach, able to openly share and discuss information, and various opinions
• Highly developed time management and organizational skills
• A strong attention to detail
• Finnish, Swedish, Norwegian and/or Spanish languages skills are an advantage
• Able to work in the busy and constantly changing environment of iGaming CRM

The Perks

Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces on the sunshiny island of Malta. In addition to that, you’ll enjoy:

• Private health insurance
• Wellness incentives, including a fitness allowance and mental well-being services
• Gourmet lunches and healthy snacks prepared by our in-house chefs
• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
• A range of training courses, known as Casumo College, for continuous learning and growth
• An incredibly diverse team of smart, kind and motivated colleagues from more than 45 countries
• Social events for building strong relationships with colleagues from all across the organization

 Great minds don't think alike

At Casumo we're all different. By building a team where difference is embraced, through our lived experiences, our beliefs, and who we are, we create a diverse and inclusive home for all our 'sumos. It's about keeping it real and being your true self. Because, great minds don't think alike; the more diverse we are, the better we become, together.