At Aristocrat, our mission is to bring happiness to life through the power of play! As a top gaming content and technology company, we value diversity and inclusion. Innovation and collaboration drive all our efforts. Our Customer Service Agents are vital to our success, offering outstanding service and support to our valued VIP clients. If you enjoy delivering world-class customer experiences and excel in a dynamic, fast-paced setting, this role is ideal for you!
What You'll Do
Offer focused assistance to clients, handling account, product, and service questions.
Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications.
Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
Share exclusive marketing offers and updates with clients.
Offer insights on service gaps and customer feedback to elevate service standards.
Meet and exceed set performance goals and targets.
What We're Looking For
Proven experience in a customer service role.
Outstanding communication and interpersonal skills.
Ability to diagnose intricate technical problems associated with different applications.
Strong problem-solving skills and a proactive approach to customer support.
Ability to handle high volumes of inbound and outbound interactions efficiently.
Experience in communicating marketing deals and updates to clients.
Capability to offer constructive feedback aimed at improving service quality.
Ambitious and goal-oriented approach with a track record of meeting performance targets.
Familiarity with a CRM software (Freshworks) and customer service tools.
A great teammate with a collaborative spirit and a passion for delivering flawless customer experiences.
This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Who We Are
Aristocrat is a global entertainment and gaming content creation company, powered by technology and focused on sustainability. We offer a diverse portfolio of products and experiences across regulated land-based gaming, regulated online real money gaming, iLottery and free-to-play social casino games.
Our businesses serve customers, operators and players around the world through both business-to-business and direct-to-consumer products. Through creativity, innovation and collaboration, our teams create experiences that entertain, inspire and bring joy to millions of players every day.
With more than 7,400 team members across 25+ locations globally, we are united by our shared values and mission of ‘bringing joy to life through the power of play’.
What We Do
Our business is made up of four distinct brands, each playing a unique role in shaping the future of play. From land-based and mobile gaming to online and interactive experiences, our teams work across brands to create world-class products, reach new audiences and make a global impact.
Our Brands
Aristocrat
Aristocrat is a global entertainment and gaming content creation company, powered by technology. Our teams support and enable our businesses worldwide, bringing strategic, operational and creative expertise together to deliver on our shared purpose.
Aristocrat Gaming
Aristocrat Gaming is a global leader in regulated land-based casino games, hardware and systems. From award-winning games and hardware to unique game mechanics and leading performance, our teams create experiences that players love, combining creativity, technology and deep industry expertise.
Product Madness
Product Madness is a leading mobile games studio and publisher. Our teams design and operate some of the world's most popular free-to-play social casino games, reaching millions of players across mobile platforms.
Aristocrat Interactive
Aristocrat Interactive is our regulated online real money gaming business, delivering land-based gaming systems, content and technology solutions for online RMG, with full-service offerings across iLottery, iGaming and sports in regulated markets. Our teams connect technology and creativity to power the next generation of interactive play.
Why Join Aristocrat
Play your future
At Aristocrat, you'll have the opportunity to shape experiences enjoyed by millions around the world while building a career that's uniquely your own.
Whether you're creating games, developing technology, supporting customers, driving innovation or enabling the business, you'll join talented teams who collaborate to solve challenges, achieve meaningful outcomes and shape the future of play.
From learning and development opportunities to global career paths, flexible ways of working and a people first mindset, we empower our people to grow, contribute and make an impact.
