As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide.
You will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system.
Specifically, you will:
Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently
Create and allocate all service jobs through Salesforce to the relevant field technician
Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured
Reporting and monitoring of service calls, open call reports, and contract reports
Update customer database to maintain accurate information
Follow up and report job status to the customer as required
We work flexibly here at Aristocrat, this role will give you the ability to work 3 days in our Greystanes office and 2 days from home.
What We're Looking For
Experience in a customer service role
Call centre experience will be highly regarded
An ability to build strong relationships with stakeholders
A good understanding of Microsoft Office suite
Experience using Salesforce would be highly regarded but not a must
The ability to think on your feet and learn quickly
You are a team player and love to work in a collaborative fast-paced environment
Тази длъжностна характеристика може да е била прегледана и подобрена с помощта на инструменти с изкуствен интелект с цел повишаване на нейната яснота, последователност и приобщаващ характер. Цялото окончателно съдържание, изискванията за длъжността и решенията за наемане остават предмет на преглед и одобрение от Aristocrat.
Предлагаме цялостен пакет от възнаграждения и придобивки, създаден да остане конкурентен на пазара, да подкрепя вашето благосъстояние и да признава приноса ви към нашия успех. Нашият подход се основава на принципа за възнаграждение според представянето, като насърчава и възнаграждава индивидуалния принос. Конкретният ви пакет на възнаграждение ще бъде определен въз основа на фактори като умения, опит, квалификации и местоположение.
В зависимост от вашата роля и местоположение може да имате право на годишни бонуси и стимули, придобивки за здраве и благосъстояние, платен отпуск, пенсионни планове, застрахователно покритие и други местни или законово установени придобивки.
Конкретни подробности относно възнаграждението и придобивките за тази позиция ще бъдат обсъдени по време на процеса на подбор.
Who We Are
Aristocrat is a global entertainment and gaming content creation company, powered by technology and focused on sustainability. We offer a diverse portfolio of products and experiences across regulated land-based gaming, regulated online real money gaming, iLottery and free-to-play social casino games.
Our businesses serve customers, operators and players around the world through both business-to-business and direct-to-consumer products. Through creativity, innovation and collaboration, our teams create experiences that entertain, inspire and bring joy to millions of players every day.
With more than 7,400 team members across 25+ locations globally, we are united by our shared values and mission of ‘bringing joy to life through the power of play’.
What We Do
Our business is made up of four distinct brands, each playing a unique role in shaping the future of play. From land-based and mobile gaming to online and interactive experiences, our teams work across brands to create world-class products, reach new audiences and make a global impact.
Our Brands
Aristocrat
Aristocrat is a global entertainment and gaming content creation company, powered by technology. Our teams support and enable our businesses worldwide, bringing strategic, operational and creative expertise together to deliver on our shared purpose.
Aristocrat Gaming
Aristocrat Gaming is a global leader in regulated land-based casino games, hardware and systems. From award-winning games and hardware to unique game mechanics and leading performance, our teams create experiences that players love, combining creativity, technology and deep industry expertise.
Product Madness
Product Madness is a leading mobile games studio and publisher. Our teams design and operate some of the world's most popular free-to-play social casino games, reaching millions of players across mobile platforms.
Aristocrat Interactive
Aristocrat Interactive is our regulated online real money gaming business, delivering land-based gaming systems, content and technology solutions for online RMG, with full-service offerings across iLottery, iGaming and sports in regulated markets. Our teams connect technology and creativity to power the next generation of interactive play.
Why Join Aristocrat
Play your future
At Aristocrat, you'll have the opportunity to shape experiences enjoyed by millions around the world while building a career that's uniquely your own.
Whether you're creating games, developing technology, supporting customers, driving innovation or enabling the business, you'll join talented teams who collaborate to solve challenges, achieve meaningful outcomes and shape the future of play.
From learning and development opportunities to global career paths, flexible ways of working and a people first mindset, we empower our people to grow, contribute and make an impact.
