255 customer support team lead jobs found

Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere. If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service! What You'll Do Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. Support team members with advanced calls, client issues, and technology problems. Dealt with customer issues promptly and effectively. Collaborate with other departments to resolve complex issues for a seamless customer experience. Ensure accurate documentation of all customer...

Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere. If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service! What You'll Do Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. Support team members with advanced calls, client issues, and technology problems. Dealt with customer issues promptly and effectively. Collaborate with other departments to resolve complex issues for a seamless customer experience. Ensure accurate documentation of all customer...

Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere. If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service! What You'll Do Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. Support team members with advanced calls, client issues, and technology problems. Dealt with customer issues promptly and effectively. Collaborate with other departments to resolve complex issues for a seamless customer experience. Ensure accurate documentation of all customer...

Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere. If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service! What You'll Do Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. Support team members with advanced calls, client issues, and technology problems. Dealt with customer issues promptly and effectively. Collaborate with other departments to resolve complex issues for a seamless customer experience. Ensure accurate documentation of all customer...

Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere. If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service! What You'll Do Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. Support team members with advanced calls, client issues, and technology problems. Dealt with customer issues promptly and effectively. Collaborate with other departments to resolve complex issues for a seamless customer experience. Ensure accurate documentation of all customer...

The role of Director of Sales for EMEA involves driving revenue growth, market expansion, and customer excellence across the EMEA region within our Class III Casino games. This leadership role manages a team of sales professionals. It develops and accomplishes regional sales strategies. It also manages key customer relationships and ensures consistent revenue delivery. The role requires a strong balance of strategic leadership, operational difficulty, and hands-on sales execution, working closely with cross-functional collaborators to deliver balanced growth. Key Responsibilities 1. Revenue Growth & Sales Execution Own and deliver regional revenue targets, including bookings, pipeline, and margin objectives Develop and complete sales plans aligned with company-wide strategy Drive consistent pipeline generation and conversion through proactive deal management Lead complex, high-value deals and strategic negotiations Ensure principled adoption of sales methodologies...

Aristocrat is looking for a Project Engagement Manager who is passionate about quality in everything they do while leading the implementation of Aristocrat’s products. The role is responsible for leading multiple teams in a matrix environment in the CXS Engagement Management office. While onsite at our casino customers, you will be responsible for interacting with customers, Aristocrat Interactive team members, as you lead the installation of marketing, accounting, operations, and table games systems in new and existing properties. What You'll Do Coordinate installation of Aristocrat software and hardware products at customer locations, delivering projects on time, on budget and to the required specifications. Interact directly with customers and third-party vendors throughout the project lifecycle. Verify project scope, confirming the customer’s needs and current systems operations. Develop a firm timetable for gaming software installation, discuss the project...

About the Job Serving as an experienced delivery leader on the Global Product Strategic Delivery Team, the Senior Program Manager is responsible for guiding complex, enterprise-scale initiatives across Aristocrat’s global product portfolio. This professional role drives cross-functional execution across Product, Technology, Engineering, Operations, Commercial, Compliance, and leadership teams to ensure strategic priorities are translated into clear plans, disciplined governance, measurable outcomes, and sustained business value. As a trusted partner to senior leaders, this role provides structure in ambiguity, influences alignment across matrixed teams, and drives accountability for delivery commitments, risks, dependencies, decisions, and outcomes. The Senior Program Manager operates with a high degree of autonomy. They engage regularly with senior management. They help mature standards, tools, data analysis, and fulfillment practices across the organization. What You’ll...

Aristocrat is seeking a dedicated Product Manager - Social (Digital Strategy Team) to help manage our Social business channel and be part of our ambitious team! As a world leader in gaming content and technology, we are committed to bringing happiness to life through the power of play. This role is pivotal within our organization, offering you the opportunity to develop the future of our products and compete in a dynamic market. What You'll Do Define and communicate the product slot vision and strategy within ou Social business Lead cross-functional teams to successfully implement product initiatives. Conduct market research to determine customer needs and competitive landscape. Develop and manage product roadmaps, ensuring alignment with company goals. Prioritize features and improvements to deliver world-class user experiences. Collaborate with engineering, build, and marketing teams to ensure flawless product launches. Monitor product performance and iterate based on...

At Aristocrat, our mission is to bring happiness to life through the power of play. As a world leader in Gaming & Entertainment, we push the boundaries of innovation, creativity, and technology. Our team of over 3000 employees operates in 90 countries, delivering outstanding results. We are looking for an ambitious and proven Operations Manager to join our European Integration Centre (EUIC) in Barcelona. This role is integral to ensuring flawless and efficient operations, contributing to our global success. If you are determined to drive continuous improvement and lead a world-class team, this opportunity is uniquely exciting! What You'll Do Manage day-to-day operational performance, including budget tracking, productivity, workflow efficiency, and team performance. Build strong, collaborative relationships with local and regional leaders across various functions, as well as global functional resources, to align operational priorities and ensure efficient execution....

At Aristocrat, our mission is to bring happiness to life through the power of play. As a world leader in Gaming & Entertainment, we push the boundaries of innovation, creativity, and technology. Our team of over 3000 employees operates in 90 countries, delivering outstanding results. We are looking for an ambitious and proven Operations Manager to join our European Integration Centre (EUIC) in Barcelona. This role is integral to ensuring flawless and efficient operations, contributing to our global success. If you are determined to drive continuous improvement and lead a world-class team, this opportunity is uniquely exciting! What You'll Do Manage day-to-day operational performance, including budget tracking, productivity, workflow efficiency, and team performance. Build strong, collaborative relationships with local and regional leaders across various functions, as well as global functional resources, to align operational priorities and ensure efficient execution....

At Aristocrat, our mission is to bring happiness to life through the power of play. As a world leader in Gaming & Entertainment, we push the boundaries of innovation, creativity, and technology. Our team of over 3000 employees operates in 90 countries, delivering outstanding results. We are looking for an ambitious and proven Operations Manager to join our European Integration Centre (EUIC) in Barcelona. This role is integral to ensuring flawless and efficient operations, contributing to our global success. If you are determined to drive continuous improvement and lead a world-class team, this opportunity is uniquely exciting! What You'll Do Manage day-to-day operational performance, including budget tracking, productivity, workflow efficiency, and team performance. Build strong, collaborative relationships with local and regional leaders across various functions, as well as global functional resources, to align operational priorities and ensure efficient execution....

At Aristocrat, our mission is to bring happiness to life through the power of play. As a world leader in Gaming & Entertainment, we push the boundaries of innovation, creativity, and technology. Our team of over 3000 employees operates in 90 countries, delivering outstanding results. We are looking for an ambitious and proven Operations Manager to join our European Integration Centre (EUIC) in Barcelona. This role is integral to ensuring flawless and efficient operations, contributing to our global success. If you are determined to drive continuous improvement and lead a world-class team, this opportunity is uniquely exciting! What You'll Do Manage day-to-day operational performance, including budget tracking, productivity, workflow efficiency, and team performance. Build strong, collaborative relationships with local and regional leaders across various functions, as well as global functional resources, to align operational priorities and ensure efficient execution....

Are you ready to join a world-class team and take your logistics career to the next level? At Aristocrat, we're seeking an exceptionally skilled and ambitious Global Logistics Lead to help us flawlessly implement our logistics strategy across our global network. You'll have the opportunity to lead and innovate in a role that directly influences our mission and success! What You'll Do Lead the implementation of global logistics strategy across carriers and third-party logistics providers, translating business objectives into clear priorities and actions. Direct and support designated quarterly business reviews (QBRs), handling agendas, scorecards, presentations, action logs, follow-ups, and accountability for agreed commitments. Develop and nurture constructive logistics partner collaborations by holding routine meetings, discussing performance, managing challenges, and planning service upgrades. Serve as the main contact for recurring or systemic carrier and service-provider...

Are you ready to join a world-class team and take your logistics career to the next level? At Aristocrat, we're seeking an exceptionally skilled and ambitious Global Logistics Lead to help us flawlessly implement our logistics strategy across our global network. You'll have the opportunity to lead and innovate in a role that directly influences our mission and success! What You'll Do Lead the implementation of global logistics strategy across carriers and third-party logistics providers, translating business objectives into clear priorities and actions. Direct and support designated quarterly business reviews (QBRs), handling agendas, scorecards, presentations, action logs, follow-ups, and accountability for agreed commitments. Develop and nurture constructive logistics partner collaborations by holding routine meetings, discussing performance, managing challenges, and planning service upgrades. Serve as the main contact for recurring or systemic carrier and service-provider...

Are you ready to join a world-class team and take your logistics career to the next level? At Aristocrat, we're seeking an exceptionally skilled and ambitious Global Logistics Lead to help us flawlessly implement our logistics strategy across our global network. You'll have the opportunity to lead and innovate in a role that directly influences our mission and success! What You'll Do Lead the implementation of global logistics strategy across carriers and third-party logistics providers, translating business objectives into clear priorities and actions. Direct and support designated quarterly business reviews (QBRs), handling agendas, scorecards, presentations, action logs, follow-ups, and accountability for agreed commitments. Develop and nurture constructive logistics partner collaborations by holding routine meetings, discussing performance, managing challenges, and planning service upgrades. Serve as the main contact for recurring or systemic carrier and service-provider...

Are you ready to join a world-class team and take your logistics career to the next level? At Aristocrat, we're seeking an exceptionally skilled and ambitious Global Logistics Lead to help us flawlessly implement our logistics strategy across our global network. You'll have the opportunity to lead and innovate in a role that directly influences our mission and success! What You'll Do Lead the implementation of global logistics strategy across carriers and third-party logistics providers, translating business objectives into clear priorities and actions. Direct and support designated quarterly business reviews (QBRs), handling agendas, scorecards, presentations, action logs, follow-ups, and accountability for agreed commitments. Develop and nurture constructive logistics partner collaborations by holding routine meetings, discussing performance, managing challenges, and planning service upgrades. Serve as the main contact for recurring or systemic carrier and service-provider...

Are you ready to join a world-class team and take your logistics career to the next level? At Aristocrat, we're seeking an exceptionally skilled and ambitious Global Logistics Lead to help us flawlessly implement our logistics strategy across our global network. You'll have the opportunity to lead and innovate in a role that directly influences our mission and success! What You'll Do Lead the implementation of global logistics strategy across carriers and third-party logistics providers, translating business objectives into clear priorities and actions. Direct and support designated quarterly business reviews (QBRs), handling agendas, scorecards, presentations, action logs, follow-ups, and accountability for agreed commitments. Develop and nurture constructive logistics partner collaborations by holding routine meetings, discussing performance, managing challenges, and planning service upgrades. Serve as the main contact for recurring or systemic carrier and service-provider...