5 product analyst jobs found

Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere. If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service! What You'll Do Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. Support team members with advanced calls, client issues, and technology problems. Dealt with customer issues promptly and effectively. Collaborate with other departments to resolve complex issues for a seamless customer experience. Ensure accurate documentation of all customer...

As a Technical Support Specialist I, you will play a pivotal role in our team, delivering flawless support and outstanding service to our customers. This opportunity is unique as it allows you to work with powerful technology in a dynamic and encouraging environment. Join us and contribute to our proven track record of success while advancing your career in an exciting and encouraging company! What You'll Do Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware. Identify and fix hardware, software, power, connectivity, and configuration problems. Install, configure, repair, and validate technical equipment in various customer environments. Apply remote-support tools to assist in resolving technical issues. Interpret technical documentation and collect diagnostic evidence for accurate service activity documentation. Deliver outstanding customer service by maintaining composure during high-impact situations. Prioritize field...

As a Technical Support Specialist I, you will play a pivotal role in our team, delivering flawless support and outstanding service to our customers. This opportunity is unique as it allows you to work with powerful technology in a dynamic and encouraging environment. Join us and contribute to our proven track record of success while advancing your career in an exciting and encouraging company! What You'll Do Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware. Identify and fix hardware, software, power, connectivity, and configuration problems. Install, configure, repair, and validate technical equipment in various customer environments. Apply remote-support tools to assist in resolving technical issues. Interpret technical documentation and collect diagnostic evidence for accurate service activity documentation. Deliver outstanding customer service by maintaining composure during high-impact situations. Prioritize field...

Customer Success Specialist At Aristocrat, we believe in crafting world-class gaming experiences that bring happiness and excitement to our players. As a Customer Success Specialist, you will play a pivotal role in ensuring our customers' happiness and success with our products. You’ll have the opportunity to work with a dynamic team, dedicated to innovation and customer-centric solutions. This role is perfect for someone who is ambitious, enjoys building relationships, and thrives in a fast-paced environment. Join us in our mission to deliver outstanding customer experiences and be part of a company that values talent, collaboration, and excellence! What You'll Do Support customer onboarding, product implementation, and user enablement activities. Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines. Maintain accurate...

Customer Success Specialist At Aristocrat, we believe in crafting world-class gaming experiences that bring happiness and excitement to our players. As a Customer Success Specialist, you will play a pivotal role in ensuring our customers' happiness and success with our products. You’ll have the opportunity to work with a dynamic team, dedicated to innovation and customer-centric solutions. This role is perfect for someone who is ambitious, enjoys building relationships, and thrives in a fast-paced environment. Join us in our mission to deliver outstanding customer experiences and be part of a company that values talent, collaboration, and excellence! What You'll Do Support customer onboarding, product implementation, and user enablement activities. Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines. Maintain accurate...