Aristocrat
Lansing, MI
Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere. If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service! What You'll Do Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. Support team members with advanced calls, client issues, and technology problems. Dealt with customer issues promptly and effectively. Collaborate with other departments to resolve complex issues for a seamless customer experience. Ensure accurate documentation of all customer...
