Casino Operations Specialist (Dutch Speaking)

Casino Operations Specialist

JOI Gaming (part of the JVH Gaming & Entertainment Group) is looking for a fulltime Casino Operations Specialist (Dutch-speaking preferred) to join our Casino team. You will help drive the Casino operations, quickly recognise opportunities for growth and development and have the skills to effectively execute these. You will have a deep understanding of customer behaviour and motivations and can execute the strategy in a clear, structured way to significantly grow the business and take market share.

As the Casino Operations Specialist, you will report directly to the Casino Operational Manager and will collaborate & coordinate with our other Casino Operations Specialist. You will be responsible for the day to day operations of the JACKS.NL Casino and Live Casino vertical.

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Requirements

Your first 30 days:

1. Reviewing our current Casino offering
2. Reviewing, improving, or building processes to meet our business objectives and ensure compliance
3. Assessing the current and future needs for the department and reporting as needed
4. Updating the Casino shop window to enhance competitiveness within the business

What you’ll do afterwards:

1. Maintaining and updating the shop window of the Casino product vertical
2. Building relationship management with 3rd party suppliers
3. Ensuring all aspects of the product are compliant (Promotions, Product, etc.)
4. Monitoring the Casino performance and customer experience of the product vertical
5. Working closely with customer service and acting as third-line support to ensure best practices are standard
6. Assisting in planning campaigns from idea to briefing, coordinating, and post-analyzing KPIs
7. Collaborating with the Casino Manager to drive the product vertical strategy and agreed KPIs
8. Keeping up to date with competitors and ensuring the competitiveness of our product
9. Working with UX, marketing, or other teams to shape the product customer journey
10. Advising on bonuses & event promotions in collaboration with UX, marketing, or other teams
11. Collaborating with 3rd party suppliers or other stakeholders as appropriate

Who we’re looking for:

1. A ‘can-do’ mindset
2. An eye for detail and the ability to properly coordinate projects from A-Z
3. Structured, organized, and capable of managing multiple projects simultaneously
4. Relevant market experience
5. (Affinity towards) analytical and reporting skills using Word, Excel, and PowerPoint
6. Knowledge of which ‘levers’ to pull to optimize product performance

Benefits

1. Pension (5%) of your annual gross salary
2. €1,000 Employee Benefits Package for Gym, Flights, Health Insurance, etc.
3. Friday Drinks & Lunch at the Office with the team.
4. Hybrid Work: Work from home twice a week.
5. Remote Work: Work remotely for a total of 1 month a year.
6. Birthday Leave: Enjoy an extra day off on us!
7. Free Parking in Sliema next to the office (If you own a car).
8. Relocation – Flight to Malta & 2 weeks self-catering apartment.