Operational Account Manager

Role Summary

We are looking for an experienced and commercially aware Operational Account Manager to join our Managed Trading Services (MTS) team, with a primary focus on customers across the APAC region. In this role, you will act as a trusted partner to customers, helping them optimise trading performance, adopt products effectively, and resolve operational challenges across diverse markets. This is an excellent opportunity for someone with strong sports trading knowledge, customer-facing experience, and the ability to turn regional business needs into practical operational solutions.

Key Stakeholders

You will work closely with Trading, Product, Integration, Customer Support, and other operational teams across multiple locations, while serving as a primary contact for assigned customers in APAC. Success in this role depends on your ability to build strong relationships across cultures, communicate clearly, and collaborate across functions and time zones to deliver a high-quality customer experience throughout launch and the wider customer lifecycle.

Key Responsibilities

• Manage and support customers across the APAC region throughout launch and the full customer lifecycle.
• Monitor trading performance and identify opportunities for improvement across sportsbook, sport, and league level.
• Partner with customers to address coverage, market issues, player profiling, risk policies, and pricing-related topics.
• Build strong, long-term customer relationships and ensure high satisfaction with products and services.
• Identify opportunities to introduce additional MTS features, enhancements, and service improvements.
• Coordinate actions that improve trading performance and optimise service delivery.
• Monitor operational processes to ensure service levels are achieved and structural issues are identified early.
• Deliver customer training, demonstrations, and onboarding support during implementation and handover periods.
• Drive adoption of new features and functionalities through demonstrations and regular customer engagement.
• Analyse daily customer usage to understand objectives and help customers maximise product value.
• Travel occasionally within the APAC region and internationally to support customer engagement and presentations.
• Support additional business or team priorities as required.

 Skills and Experience

• 3+ years of trading experience, or strong analytical experience with exposure to trading room management responsibilities.
• Flexibility to work across time zones, including early mornings, evenings, and weekends when required.
• Proven experience in building and maintaining strong customer or client relationships.
• Strong technical aptitude and the ability to learn new tools and systems quickly.
• Excellent verbal and written communication and presentation skills.
• Experience influencing key decision-makers and working effectively with senior stakeholders.
• Strong problem-solving skills with the ability to proactively identify issues and recommend practical solutions.
• A collaborative mindset, with the confidence and credibility to build trust across internal teams.
• A curious and improvement-focused approach, with a willingness to refine systems and processes.
• Fluent in English, with the ability to communicate confidently with customers and internal stakeholders; experience working with customers across culturally diverse APAC markets would be advantageous.
• Ability to adapt to changing priorities and fast-moving product environments while meeting strict deadlines.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.  SQL knowledge would be beneficial.
• Willingness to travel within APAC and internationally as required by the business.

Additional Information

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!