The Field Service Applications Specialist is responsible for the day-to-day administration, support and continuous improvement of Field Service Lightning (FSL) and associated Service systems. The role acts as the primary operational point of contact for technicians, Team Leaders and Field Service Managers, ensuring field technology is reliable, well supported and effectively adopted across the business. Leveraging practical field service experience, the position bridges Operations and Digital Transformation by providing user support, training, testing and release coordination while identifying opportunities to improve field productivity through technology.
What You'll Do
Maximise System Adoption and Field Productivity.
Ensure FSL and associated Service systems are reliable, well supported and effectively utilised to improve technician productivity and operational efficiency.
Deliver an Exceptional User Experience.
Provide responsive support, effective training and continuous improvement initiatives that enable field teams to confidently adopt new technology and ways of working.
• Act as the first point of contact for FSL and Service systems support across the business.
• Provide day-to-day support to technicians, Team Leaders and Field Service Managers.
• Administer Field Service Lightning (FSL) and related field applications.
• Deliver onboarding, user training and refresher sessions.
• Coordinate and support testing, releases and rollout activities.
• Manage communications relating to upgrades, outages and system changes.
• Maintain system documentation, user guides and knowledge articles.
• Gather feedback from field users and identify improvement opportunities.
• Support adoption of new functionality and digital ways of working.
• Act as the day-to-day operational owner of FSL while working closely with the Salesforce Product Manager - Service.
• Monitor user adoption, issue trends and user satisfaction.
• Build relationships across Operations, Product, IT and field leadership.
What We're Looking For
Proven Salesforce knowledge and experience, with a focus on Field Service.
Sound knowledge and proficiency in Microsoft Office products.
Familiarity with Electronic Gaming Machines is a plus.
Outstanding problem-solving skills and the ability to identify and implement improvements.
Strong communication abilities, capable of providing training and assistance to diverse teams.
Ambitious, diligent, and capable of working both independently and collaboratively.
Role Complexity
The Field Service Applications Specialist provides the operational link between field operations and the Service technology function. The role combines hands-on system administration, frontline user support and continuous improvement to maximise technology adoption and technician productivity while providing a career pathway for experienced field technicians into business systems and digital technology roles.
Opis stanowiska mógł zostać sprawdzony i udoskonalony przy użyciu narzędzi wykorzystujących sztuczną inteligencję w celu poprawy przejrzystości, spójności i inkluzywności. Ostateczna treść, wymagania dotyczące stanowiska oraz decyzje rekrutacyjne podlegają weryfikacji przez człowieka i zatwierdzeniu przez Aristocrat.
Oferujemy kompleksowy pakiet wynagrodzenia i świadczeń, zaprojektowany tak, aby pozostawać konkurencyjnym na rynku, wspierać dobrostan pracowników oraz doceniać ich wkład w nasz sukces. Nasze podejście opiera się na zasadzie wynagradzania za wyniki, nagradzając indywidualny wpływ i osiągnięcia. Twój indywidualny pakiet wynagrodzenia zostanie określony na podstawie takich czynników jak umiejętności, doświadczenie, kwalifikacje oraz lokalizacja.
W zależności od stanowiska i lokalizacji możesz być uprawniony(-a) do otrzymywania rocznych premii i świadczeń motywacyjnych, benefitów związanych ze zdrowiem i dobrostanem, płatnego czasu wolnego, programów emerytalnych, ochrony ubezpieczeniowej oraz innych lokalnych lub ustawowych świadczeń.
Szczegółowe informacje dotyczące wynagrodzenia i świadczeń dla tego stanowiska zostaną omówione podczas procesu rekrutacyjnego.
Who We Are
Aristocrat is a global entertainment and gaming content creation company, powered by technology and focused on sustainability. We offer a diverse portfolio of products and experiences across regulated land-based gaming, regulated online real money gaming, iLottery and free-to-play social casino games.
Our businesses serve customers, operators and players around the world through both business-to-business and direct-to-consumer products. Through creativity, innovation and collaboration, our teams create experiences that entertain, inspire and bring joy to millions of players every day.
With more than 7,400 team members across 25+ locations globally, we are united by our shared values and mission of ‘bringing joy to life through the power of play’.
What We Do
Our business is made up of four distinct brands, each playing a unique role in shaping the future of play. From land-based and mobile gaming to online and interactive experiences, our teams work across brands to create world-class products, reach new audiences and make a global impact.
Our Brands
Aristocrat
Aristocrat is a global entertainment and gaming content creation company, powered by technology. Our teams support and enable our businesses worldwide, bringing strategic, operational and creative expertise together to deliver on our shared purpose.
Aristocrat Gaming
Aristocrat Gaming is a global leader in regulated land-based casino games, hardware and systems. From award-winning games and hardware to unique game mechanics and leading performance, our teams create experiences that players love, combining creativity, technology and deep industry expertise.
Product Madness
Product Madness is a leading mobile games studio and publisher. Our teams design and operate some of the world's most popular free-to-play social casino games, reaching millions of players across mobile platforms.
Aristocrat Interactive
Aristocrat Interactive is our regulated online real money gaming business, delivering land-based gaming systems, content and technology solutions for online RMG, with full-service offerings across iLottery, iGaming and sports in regulated markets. Our teams connect technology and creativity to power the next generation of interactive play.
Why Join Aristocrat
Play your future
At Aristocrat, you'll have the opportunity to shape experiences enjoyed by millions around the world while building a career that's uniquely your own.
Whether you're creating games, developing technology, supporting customers, driving innovation or enabling the business, you'll join talented teams who collaborate to solve challenges, achieve meaningful outcomes and shape the future of play.
From learning and development opportunities to global career paths, flexible ways of working and a people first mindset, we empower our people to grow, contribute and make an impact.
