Aristocrat
Ohrid, North Macedonia
At Aristocrat, we're not just a company; we're a community dedicated to making a significant impact in the world of technology and gaming. Our mission is to bring happiness to life through the power of play, and our culture thrives on innovation, collaboration, and a passion for excellence. As a Technical Support Specialist, you will play a crucial role in ensuring our products operate flawlessly and our customers receive world-class support. Join us in this ambitious journey and be part of a team that values your skills and your drive to make a difference! What You'll Do Communicate effectively with customers across multiple channels, including chat, emails, phone calls, and ticketing systems. Provide outstanding Tier 3/4 support services to meet customer SLAs and ensure timely issue resolution. Identify, troubleshoot, and solve intricate technical issues through guidelines and teamwork with diverse teams. Work closely with R&D, Customer Support, and other departments...
