Bally's Interactive
Bisbee, AZ
Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.
What You'll Do
Be the first point of contact for customers reaching out via phone, chat, and email during the most exciting sports season. Handle a high volume of inbound and outbound interactions with professionalism and care
Listen actively and empathetically to understand the real reason behind every contact, asking the right questions to get a full picture before offering solutions
Resolve customer questions, complaints, and issues related to our products and services efficiently, accurately, and courteously
De-escalate tense situations with...
