22 customer support specialist jobs found

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

What You'll Do Own the QA process across multiple projects and run comprehensive QA testing for new promotions, marketing automations, and feature releases across the iLottery platform, mobile app, and website. Compose, build and finalize test plans, test cases, and regression testing procedures to validate technical functionality, platform improvements, and player-facing features. Ensure that new promotions, player journeys, and segmentation logic function as encouraged from both a technical and customer-facing perspective. Log, track, and analyze defects in collaboration with internal teams and vendor partners; clearly document issues for effective resolution. Work closely with product managers, developers, and marketing leads to ensure business and technical requirements offer clarity across business units and translate into effective QA plans. Maintain documentation to improve awareness within the team, project efficiency and facilitate effective exchange of...

The Product Support Specialist I is responsible for providing technical support to casinos operating Aristocrat software solutions, ensuring a high level of customer service and issue resolution. This role requires the ability to thrive in a fast-paced, dynamic environment while working independently and managing competing priorities. As part of a small but growing support team, the specialist will assist customers across more than 300 casinos utilizing OASIS systems and other Aristocrat products. Successful candidates are customer-focused problem solvers who are eager to learn, collaborate, and take pride in delivering timely solutions while building strong relationships and providing a personalized experience for customers. **This position is onsite Tuesday - Saturday Noon to 9 pm** What You’ll Do Answer calls routed to the phone queue. Frequently monitor the case tracking system for new cases. Ensure accurate and efficient first call resolution or escalates...

At Aristocrat, we pride ourselves on our relentless pursuit of excellence and innovative spirit. We are an ideas company at heart, embedding creativity and fresh thinking into every part of our business. This is your chance to join a team that consistently sets the standard in gaming entertainment, with exciting titles like Game of Thrones TM, Sons of Anarchy, and Lightning Link. As an Implementation Operations Specialist, you will play a crucial role in delivering a world-class service experience to our casino customers. You will ensure flawless installations and support, both onsite and virtually. This is an outstanding opportunity to grow and shine in a dynamic, ambitious environment! What You'll Do Install, support, and troubleshoot Oasis 360 Casino Management System software products. Collaborate with customer representatives to plan system access rights and enter configurations. Configure and troubleshoot third-party products like printers, scanners, and card readers....

About The Role   As a Compliance Support Specialist at Aristocrat, you will be an integral part of ensuring our game and software shipments meet regulatory requirements across multiple   jurisdictions . This role is outstanding in its blend of documentation, communication, tracking, and coordination, making it both cross-functional and client-facing. You will work closely with internal teams and external regulatory agencies to prepare, verify, and distribute necessary documentation—keeping projects on track and customers satisfied!   What You'll Do   Monitor and manage shipping and notification processes, including system reports and regulatory communications.   Verify product approvals and ensure compliance with jurisdictional shipping requirements.   Prepare and   submit   compliance documentation (certification reports, PAR sheets) to appropriate Gaming Regulatory Agencies and casinos.   Complete...

Join Aristocrat, a global leader in gaming content and technology, where our mission is to bring happiness to life through the power of play. As a Senior Billing Specialist / Billing Team Lead in our India AR Delivery Hub, you will play a crucial role in managing smooth billing operations across multiple regions. This outstanding opportunity lets you lead a team of billing specialists, support consistent billing processes, and promote automation initiatives to ensure high-quality service and accuracy. Become part of a dynamic, collaborative environment committed to excellence and innovation! What You'll Do Handle the daily billing queue, allocate work, and ensure SLA adherence for India billing specialists. Support standard invoice creation, recurring billing, portal uploads, billing status tracking, and initial corrections. Review billing output for accuracy, completeness, timeliness, and adherence to SOPs and controls. Coordinate with Regional Billing Leads for...

Aristocrat Interactive is at the forefront of platform innovation, leading the delivery of world-class data solutions in the regulated iGaming market. We are dedicated to crafting a suite of data-driven products that help operators gain actionable insights, engage players more effectively, and reach outstanding commercial success. As a Senior Product Solutions Manager: Data & Insights, you will play a key role in evolving our data and insights platform. You will drive strategic impact and encourage innovation in a fast-paced, ambitious industry. What You'll Do Direct the strategy and manage the backlog for the data and insights platform, ensuring flawless execution. Optimize data integrations and speed to market for new insights and analytics features. Improve the platform to support efficient operational processes and core data functionalities. Translate strategic objectives and market insights into clear product outcomes and actionable requirements. Lead complex...

At Aristocrat, our goal is to bring happiness to life through the power of play! As a Game Operations Specialist, you will play a key role in game content release and management. Your work will help our high-quality games reach players seamlessly and on schedule. This is an outstanding opportunity to join a vibrant team committed to delivering remarkable gaming experiences across diverse markets and platforms. What You'll Do Plan, schedule, coordinate, and complete game releases and content updates across various environments. Manage and maintain game configurations, including metadata, feature settings, stakes, and environment-specific parameters. Coordinate routine updates, patches, and hotfixes with minimal disruption to live environments. Coordinate the onboarding of new markets and operator integrations, ensuring operational readiness and smooth debut execution. Provide operational and technical support during onboarding and post-launch activities, resolving...

Aristocrat Interactive stands at the forefront of product evolution and platform innovation, leading the way in regulated iGaming markets. We are investing in a connected suite of products developed to help operators distribute content more effectively, engage players intelligently, and achieve stronger commercial outcomes. As a Senior Product Solutions Manager for Content Distribution, you'll be pivotal in defining what makes us successful and accelerating market dominance. This role offers an outstanding opportunity to drive strategic impact and innovation within a constantly evolving industry! What You'll Do Lead the strategy and handle the backlog for the content distribution or first-party, second-party & third party content. Optimize integrations and speed to market of new content rollouts. Improve the platform to handle more efficient operational processes and core functionalities. Translate strategic objectives and market insights into clear product outcomes and...

Are you ready to get the Easygo Edge? Working on a global platform with millions of active users, this role examines the efficiency and security of our online payment systems, analyses patterns and trends across transactions and makes recommendations that directly shape how money moves. We're looking for a Senior Payments Operations Specialist with deep industry expertise who's ready to own that analysis and see it acted on. What you’ll build with us: Sitting within the Payments & Fraud team and reporting to the Payment Operations Manager, this is a seat with real influence. Expect to spend your days deep in the data, working out what's happening across our payment platforms and why, then turning those insights into recommendations the wider team acts on. Between that, there are customer cases to untangle, external providers to work alongside and ways of working to improve as the business scales. We know that innovation ignites when we build and create...

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. The Omnichannel Operations Specialist serves as a key link between online and retail marketing efforts. Ensuring consistent player experiences across all customer touchpoints. This position reports into the Director of Revenue Operations and will collaborate with the Director of Omnichannel Strategy and Omnichannel Marketing Analyst to translate customer insights into targeted campaigns that improve player value, retention, and overall business performance. What You'll Do: Own the end-to-end execution of omnichannel promotions connecting brick-and-mortar casino properties with online gaming experiences to drive cross-channel...

As the Senior Manager of CRM Marketing at Aristocrat, you will have an outstanding opportunity to build and implement data-driven strategies that improve player retention, acquisition, and lifetime value. Your skills in CRM planning and delivery, online marketing, and immediate customer relationship management will play a key role. You will improve the customer journey through player segmentation and personalized promotions. Working closely with teams from Marketing, Product, Business Analytics, and Technology, you will develop player experiences and notably increase conversion and retention. What You'll Do Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication. Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys. Define and optimize segmentation models to enhance targeting and improve engagement rates. Align CLCM strategies with business...

Aristocrat Technology is looking to hire a Global Trade Compliance lead to their Global Logistics, Warehouse and Trade team. The Global Trade Compliance Lead provides governance, subject matter expertise, and oversight across global import and export activities. This role enables day-to-day operations by providing guidance to regional teams, ensuring adherence to global standards, audit documentation and customs brokers, and performs detailed analysis for Free Trade Agreements (FTAs) and special trade programs. The specialist plays a key role in maintaining a strong compliance framework and reducing regulatory risk across the enterprise. What You'll Do Serve as the global subject matter expert for trade compliance and provide authoritative mentorship across all operating regions. Lead the introduction, management, and continuous refinement of trade compliance policies, controls, and frameworks. Act as the SME for classification, valuation, origin, export controls, and other...

As the Senior Manager of CRM Marketing at Aristocrat, you will have an outstanding opportunity to build and implement data-driven strategies that improve player retention, acquisition, and lifetime value. Your skills in CRM planning and delivery, online marketing, and immediate customer relationship management will play a key role. You will improve the customer journey through player segmentation and personalized promotions. Working closely with teams from Marketing, Product, Business Analytics, and Technology, you will develop player experiences and notably increase conversion and retention. What You'll Do Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication. Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys. Define and optimize segmentation models to enhance targeting and improve engagement rates. Align CLCM strategies with business...

As the Senior Manager of CRM Marketing at Aristocrat, you will have an outstanding opportunity to build and implement data-driven strategies that improve player retention, acquisition, and lifetime value. Your skills in CRM planning and delivery, online marketing, and immediate customer relationship management will play a key role. You will improve the customer journey through player segmentation and personalized promotions. Working closely with teams from Marketing, Product, Business Analytics, and Technology, you will develop player experiences and notably increase conversion and retention. What You'll Do Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication. Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys. Define and optimize segmentation models to enhance targeting and improve engagement rates. Align CLCM strategies with business...