34 customer service jobs found in Sliema

Geen doodgewone klantenservice-functie! Als je je aansluit bij ons team van Europese klantadviseurs in Malta, heb je de mogelijkheid om onze 100 miljoen klanten wereldwijd te ondersteunen door het bieden van legendarische klantenservice.  Als onderdeel van ‘s werelds favoriete online gokmerk speel je een belangrijke rol in het vormen van onze klantervaring. Je hebt contact met verschillende klanten met vragen over wedden, betalingen en accounts: je biedt ondersteuning en oplossingen via Live chat, e-mail en telefoon.  De nadruk ligt op het leveren van een uitzonderlijke klantervaring terwijl je meerdere vragen tegelijk behandelt, daarom vereist deze full-time functie een uiterst flexibele en gemotiveerde persoon. Je rooster wordt aangepast aan de dynamische sportkalender, waarbij je vijf dagen per week ingezet wordt, inclusief avonden, weekenden en feestdagen.  Wij bieden een competitief basissalaris van €34.600 plus verhoogd loon, mogelijkheden om je verder te ontwikkelen en...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also...

As a CRM Coordinator (Gaming), you will join our team to support the Company’s operation at our offices based in Malta. You will be responsible for planning and implementing a wide range of CRM initiatives and providing key insights to optimise future campaigns and improve the customer experience. You will work closely with the CRM Country Lead to coordinate the above-the-line campaigns and drive retention through all appropriate CRM channels. You will also be responsible to planning, analysing and executing below-the-line campaigns to increase player value. Preferred Skills, Qualifications and Experience • Ability to problem-solve, with a keen eye and an attention to detail, together with thinking outside the box, utilising your creative mind-set, and achieving results even when challenged by time, system, or product limitations.   • Understanding of customer segmentation, campaign analysis, customer lifecycles, and communication strategies. • Target-driven with a...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...

Keine gewöhnliche Kundendienststelle! Wenn Sie unserem Team europäischer Kundenkontoberater in Malta beitreten, haben Sie die Möglichkeit, unseren 100 Millionen starken globalen Kundenstamm durch die Bereitstellung eines erstklassigen Kundendienstes zu unterstützen. Als weltweit beliebteste Online-Glücksspielmarke spielen Sie eine wichtige Rolle bei der Gestaltung unseres Kundenerlebnisses. Sie unterstützen ein breites Spektrum an Kontakten rund um Wetten, Zahlungen und Kontoanfragen: Sie bieten Beratung und Lösungen per Live Chat, E-Mail und Telefon. Da der Schwerpunkt auf der Bereitstellung eines außergewöhnlichen Kundendienstes bei der Bearbeitung mehrerer Anfragen liegt, erfordert diese Vollzeitstelle eine äußerst anpassungsfähige und motivierte Person. Ihr Zeitplan wird auf den dynamischen Sportkalender zugeschnitten und deckt fünf Tage der Woche ab, einschließlich Abende, Wochenenden und Feiertage. Wir bieten ein wettbewerbsfähiges Grundgehalt von €34.600...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...

Aristocrat Interactive is looking for a highly motivated CRM Coordinator to join our team. What You'll Do Manage a relationship with your appointed partner and brands to ensure smooth and accurate execution of all CRM projects and marketing activities. Manage the end-to-end operational process: Request materials, build & create CRM communications, QA and monitoring. Monitoring of campaign execution & performance, assisting Customer Service with any queries. Compiling and presenting reports on CRM stats – deliverability, open and click rates, conversions, deposits etc. Optimizing customer promotional journeys and experience. Utilize customer list management skills for A/B testing and segmentation to discover best practices within each customer segment Implementing of automated CRM programs for agreed campaigns. Aristocrat Interactive employees are adequately trained in Responsible Gambling in order to protect customers from harm following the...

We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚 We are looking for a  German -speaking  Reactivation Sales Agent  to join our Sales Team in Gzira, Malta. What you’ll be doing: Making outbound calls to engage with players from various sportsbook and casino brands. Reactivating inactive players and providing personalized recommendations that increase their engagement and retention.  Promoting bonus campaigns and introducing new games, features, and payment methods that enhance the sports betting/gambling...

We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚 We are looking for a  Dutch (Bilingual)-speaking  Reactivation Sales Agent  to join our Sales Team in Gzira, Malta. In this role, you will be responsible for calling and engaging with inactive players in your native languages on behalf of our clients to promote their platforms and offers. This role is for you if you are interested in iGaming or sports. Either you are an expert in one or many of the iGaming verticals, or you are new to the industry. We will train and help you succeed in...

We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚 We are looking for a  Argentinian -Spanish speaking  Reactivation Sales Agent  to join our  Sales Team in Malta.  What you’ll be doing: Making outbound calls to engage with players from various sportsbook and casino brands. Reactivating inactive players and providing personalized recommendations that increase their engagement and retention. Promoting bonus campaigns and introducing new games, features, and payment methods that enhance the sports betting/gambling...

We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚 We are looking for a  Scandinavian Bilingual  -speaking  Reactivation Sales Agent  to join our Sales Team in Gzira, Malta. What you’ll be doing: Making outbound calls to engage with players from various sportsbook and casino brands. Reactivating inactive players and providing personalized recommendations that increase their engagement and retention.  Promoting bonus campaigns and introducing new games, features, and payment methods that enhance the sports...

We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚 We are looking for a  Hindi speaker  to join our Sales Team in Gzira, Malta. What you’ll be doing: Making outbound calls to engage with players from various sportsbook and casino brands. Reactivating inactive players and providing personalized recommendations that increase their engagement and retention. Promoting bonus campaigns and introducing new games, features, and payment methods that enhance the sports betting/gambling experience. Guiding players through the website...

We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚 We are looking for a  Swedish-speaking  Reactivation Sales Agent  to join our Sales Team in Gzira, Malta. What you’ll be doing: Making outbound calls to engage with players from various sportsbook and casino brands. Reactivating inactive players and providing personalized recommendations that increase their engagement and retention.  Promoting bonus campaigns and introducing new games, features, and payment methods that enhance the sports betting/gambling...

As  Risk and Fraud Specialist , you will be reporting directly to our  Head of Customer Experience  and working closely with our Director of Operations. You will be responsible for identifying, investigating, and mitigating risks related to fraud, abuse and financial activities within our iGaming operations. You will work closely with cross-functional teams to ensure the integrity of our platform, protecting both the company and its customers from potential financial and reputational damage. This role is ideal for someone with a strong background in fraud prevention and risk management, particularly in the iGaming sector.  You will be playing a crucial role in maintaining and fostering a positive and highly productive work environment for our operations team.   What your role will look like:   Perform various risk assessments, including carrying out reviews on player accounts, gameplay, deposits and withdrawals to detect fraud,...

As Operations Team Lead, reporting directly to our Head of Customer Experience and working closely with our Director of Operations. As the Operations Team Leader, you will oversee the daily operations of our iGaming platform, ensuring smooth and efficient processes across multiple brands and markets. You will be playing a crucial role in maintaining and fostering a positive and highly productive work environment for our operations teams.   What your role will look like as Operations Team Lead:    Reporting and Stakeholder Management   Generate regular reports on team performance and KPI progress. Create and maintain documentation and knowledge base related to day-to-day operation Report on customer issues and propose improvements on customer experience. Build and maintain strong relationships with internal stakeholders, such as other departments and senior management, to ensure effective collaboration and...

The Counsel – White Label, iGaming, and Sports is responsible to assist with providing legal support to all aspects of the White Label, iGaming, and Sports businesses, including but not limited to the working on commercial transactions. The successful individual will provide best-in-class legal services efficiently, timely, and in a cost-effective manner by anticipating, addressing, and creatively resolving legal issues and providing counsel in a manner that optimizes business results. The position is based in Malta. Business Unit Support: Serve as a legal partner for the White Label business as directed by the Senior Counsel – White Label. Serve as a legal partner for the iGaming and Sports business as directed by the Assistant General Counsel – iGaming & Sports. Provide accurate and timely legal services to business partners, including analyzing, researching, reviewing, interpretation, dispute resolution, drafting, and negotiating. Assist with the assessment of...

Aristocrat Interactive is a leading international online gaming company looking for a dynamic and motivated CRM Manager to lead the CRM strategy for one of our major partners. · Build, grow and manage a collaborative relationship with your appointed partner and brands. · Your CRM expertise will establish a confidence and trust with the Partners to facilitate dialogue and advice for CRM strategies. · Planning and delivering CRM strategies across the partner’s brands to drive customer retention and loyalty while positively contributing to commercial targets. · Using analysis to proactively ideate strategies that positively influence marketing KPIs. · Supporting your team in operational tasks like QA and testing. · Ensuring your team are well-trained and well-equipped to excel in their roles. · Understanding players’ journeys within online gaming to ensure each one is comprehensive and addresses the trends that the data analysis reveals. · Aristocrat Interactive employees...