32 customer experience jobs found in Sliema

Keine gewöhnliche Kundendienststelle! Wenn Sie unserem Team europäischer Kundenkontoberater in Malta beitreten, haben Sie die Möglichkeit, unseren 100 Millionen starken globalen Kundenstamm durch die Bereitstellung eines erstklassigen Kundendienstes zu unterstützen. Als weltweit beliebteste Online-Glücksspielmarke spielen Sie eine wichtige Rolle bei der Gestaltung unseres Kundenerlebnisses. Sie unterstützen ein breites Spektrum an Kontakten rund um Wetten, Zahlungen und Kontoanfragen: Sie bieten Beratung und Lösungen per Live Chat, E-Mail und Telefon. Da der Schwerpunkt auf der Bereitstellung eines außergewöhnlichen Kundendienstes bei der Bearbeitung mehrerer Anfragen liegt, erfordert diese Vollzeitstelle eine äußerst anpassungsfähige und motivierte Person. Ihr Zeitplan wird auf den dynamischen Sportkalender zugeschnitten und deckt fünf Tage der Woche ab, einschließlich Abende, Wochenenden und Feiertage. Wir bieten ein wettbewerbsfähiges Grundgehalt von €34.600...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...

Geen doodgewone klantenservice-functie! Als je je aansluit bij ons team van Europese klantadviseurs in Malta, heb je de mogelijkheid om onze 100 miljoen klanten wereldwijd te ondersteunen door het bieden van legendarische klantenservice.  Als onderdeel van ‘s werelds favoriete online gokmerk speel je een belangrijke rol in het vormen van onze klantervaring. Je hebt contact met verschillende klanten met vragen over wedden, betalingen en accounts: je biedt ondersteuning en oplossingen via Live chat, e-mail en telefoon.  De nadruk ligt op het leveren van een uitzonderlijke klantervaring terwijl je meerdere vragen tegelijk behandelt, daarom vereist deze full-time functie een uiterst flexibele en gemotiveerde persoon. Je rooster wordt aangepast aan de dynamische sportkalender, waarbij je vijf dagen per week ingezet wordt, inclusief avonden, weekenden en feestdagen.  Wij bieden een competitief basissalaris van €34.600 plus verhoogd loon, mogelijkheden om je verder te ontwikkelen en...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...

As  Risk and Fraud Specialist , you will be reporting directly to our  Head of Customer Experience  and working closely with our Director of Operations. You will be responsible for identifying, investigating, and mitigating risks related to fraud, abuse and financial activities within our iGaming operations. You will work closely with cross-functional teams to ensure the integrity of our platform, protecting both the company and its customers from potential financial and reputational damage. This role is ideal for someone with a strong background in fraud prevention and risk management, particularly in the iGaming sector.  You will be playing a crucial role in maintaining and fostering a positive and highly productive work environment for our operations team.   What your role will look like:   Perform various risk assessments, including carrying out reviews on player accounts, gameplay, deposits and withdrawals to detect fraud,...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...

The Counsel – White Label, iGaming, and Sports is responsible to assist with providing legal support to all aspects of the White Label, iGaming, and Sports businesses, including but not limited to the working on commercial transactions. The successful individual will provide best-in-class legal services efficiently, timely, and in a cost-effective manner by anticipating, addressing, and creatively resolving legal issues and providing counsel in a manner that optimizes business results. The position is based in Malta. Business Unit Support: Serve as a legal partner for the White Label business as directed by the Senior Counsel – White Label. Serve as a legal partner for the iGaming and Sports business as directed by the Assistant General Counsel – iGaming & Sports. Provide accurate and timely legal services to business partners, including analyzing, researching, reviewing, interpretation, dispute resolution, drafting, and negotiating. Assist with the assessment of...

As a Studio Operator within the Live Streaming team, you will play a key role in managing all aspects of our Live Streaming product, including first-line escalation and quality control to ensure optimal performance. You will be focusing on the administration of our industry-leading Live Stream portfolio. In this role, you will be responsible for scheduling, auditing, and troubleshooting to ensure an exceptional global customer experience. You will collaborate with external providers and internal stakeholders to ensure the successful delivery of over 750,000 Live Stream events each year. Comprehensive training will be provided on all aspects of the role, equipping you with the knowledge and skills necessary to help you become an integral part of our team. This is a full-time position, requiring the successful candidate to work any five days out of seven, including evenings, weekends, and public holidays. Preferred Skills, Qualifications and Experience •...

MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination. Our vision ‘Offering progressive value, entertainment - with delight and transparency’ is key to our continued success. Specialising in responding to and analysing our player feedback, ensuring we adhere to regulation, whilst continuing to grow our reputation as one of the highest-rated casino operators. Communication with our players is vital, no feedback is bad, it’s how we adapt, change and educate that will help us grow and disrupt. As a Complaints Executive you’ll take ownership of our player feedback loop, using your investigative powers to identify the root cause and relay outcomes to our players which inform. We don’t always get it right and you’ll be empowered...

Aristocrat Interactive is looking for a highly motivated CRM Coordinator. Manage execution of all CRM projects and marketing activities. Performing end-to-end monitoring of campaign execution & performance. Compiling and presenting reports on CRM stats – deliverability, open and click rates etc. Optimizing customer promotional journeys and experience. Utilize customer list management skills for A/B testing and segmentation to discover best practices within each customer segment Build & Create CRM email templates and marketing materials. Implementing of automated CRM programs for agreed campaigns. Aspire Global employees are adequately trained in Responsible Gambling in order to protect customers from harm following the relevant licensing objectives. What We're Looking For Good written and verbal English. BA/BSc. in Marketing or equivalent – an advantage. Experience in editing HTML as well as being competent in Excel. Excellent...

We are a leading B2B aggregation platform within the iGaming industry, connecting operators with top-tier content providers across the globe. We are looking for a dynamic and experienced Account Manager to join our team and contribute to the growth of our aggregation business. Job Overview: We are seeking a motivated and results-driven Account Manager with at least 2 years of experience in the iGaming industry, ideally in a similar B2B aggregation or account management role. The ideal candidate will be responsible for managing and nurturing client relationships, ensuring the successful integration and operation of our platform services, and providing exceptional client support to drive long-term business growth. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting relationships with existing B2B clients based in Europe. Account Growth and Retention: Identify opportunities to upsell and cross-sell additional products and...

Company Summary We're pioneers in our field and relentless in our pursuit of excellence. Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business. Whether we're designing sleek new cabinets, premium game content or award-winning systems, we apply fresh thinking and creativity to deliver the world's greatest gaming experience every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity. Job Description Summary Aristocrat is a highly successful business across the EMEA region. As part of the ERP D365 Group project implementation, the assistant controller finance role will support the group delivery for the ERP D365 global project together with finance operational day-day responsibilities. This role will support globally all financial areas to support our expanding operations. Job...

We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal. Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers. Together, we turn ideas into action—let’s get started! ❗️IMPORTANT : This position is office based for our office in Birkirkara, Malta. ❗️We can provide relocation assistance if you're outside of the city or country. We are looking for an experienced  Data Product Owner who will join our team in the Malta office. As a  Data Product Owner , you will be responsible for leading and management of our data products. You will work closely with cross-functional teams including data scientists, BI, engineers, analysts, and stakeholders to ensure the successful delivery of data-driven solutions that meet business needs. Your role will involve creating detailed product roadmaps, and driving the execution of...

We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal. Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers. Together, we turn ideas into action—let’s get started! ❗️IMPORTANT : This position is office based for our office in Birkirkara, Malta. ❗️We can provide relocation assistance if you're outside of the city or country. We are looking for an experienced  Data Product Owner who will join our team in the Malta office. As a  Data Product Owner , you will be responsible for leading and management of our data products. You will work closely with cross-functional teams including data scientists, BI, engineers, analysts, and stakeholders to ensure the successful delivery of data-driven solutions that meet business needs. Your role will involve creating detailed product roadmaps, and driving the execution of...

Enteractive is a fast-growing, dynamic company that specializes in iGaming and player retention. Our offices are based in Malta, Bucharest (Romania), and Fort Lauderdale (Florida, US). We are passionate about delivering exceptional experiences for our clients and users, and we believe that a strong brand and marketing strategy is key to achieving that. We are now looking for a highly skilled and motivated  Head of Marketing  to join our team. This individual will take the lead in all aspects of marketing for Enteractive, ensuring that our brand continues to grow, thrive, and resonate with our global audience. Key Responsibilities: Leadership & Team Management: Lead, mentor, and inspire a small, dynamic marketing team, including a Visual Designer and Digital Marketer. Partner B2B Sales & Key Account Management, to align marketing initiatives with business objectives, ensuring long-term revenue growth and brand awareness with senior B2B customer...

We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚 We are looking for a  German -speaking  Reactivation Sales Agent  to join our Sales Team in Gzira, Malta. What you’ll be doing: Making outbound calls to engage with players from various sportsbook and casino brands. Reactivating inactive players and providing personalized recommendations that increase their engagement and retention.  Promoting bonus campaigns and introducing new games, features, and payment methods that enhance the sports betting/gambling...

Accounts Assistant Push Gaming is a dynamic and innovative game development studio specialising in creating top-quality, mobile-optimised online casino games. With a passion for gaming and a commitment to pushing boundaries, we are dedicated to delivering exceptional experiences to players worldwide. We are currently looking for an Accounts Assistant to join our Finance Team. This is an important position for Push Gaming and will involve assisting our Finance team in managing and overseeing the day-to-day accounting of the business. Location: Ta' Xbiex, Malta (onsite). Salary:  Negotiable, depending on experience. What you’ll be doing: Accounts Payable function – management of vendors and AP across multiple entities, including: - Processing supplier invoices - Complying with the company purchase order policy - Liaising with management for invoice approvals - Managing supplier payments in line with company policy - Dealing with supplier...

We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚   We are seeking a highly skilled and dynamic  Account Manager  to join our B2B team at Enteractive in Malta. As an Account Manager, you will be responsible for managing a portfolio of key accounts, ensuring their long-term success, and driving revenue growth. This is a strategic and client-facing role, requiring frequent travel to attend industry conferences, events, and meetings to strengthen relationships and drive new opportunities.   Key Responsibilities: Own and...