56 customer experience jobs found in Sliema

We are seeking a results-driven Performance Digital Marketing Specialist to join our dynamic marketing team. The ideal candidate will have extensive experience in managing and optimizing campaigns across Google Ads, Facebook Ads, Instagram, Bing, and programmatic marketing platforms. This role requires a data-driven approach to maximize ROI and achieve marketing objectives. What You'll Do General:   Manage the digital paid marketing activities of the company partners.   Work according to the marketing strategy and the marketing plans, media and digital marketing mix.   Work according to the partners b rand style guide.   Define and strengthen the brand's positioning, voice, and identity across all digital channels.   Ensure consistent brand messaging and visual identity in all marketing materials and communications.   Prepare weekly, monthly, quarterly and yearly reports...

We are looking for a skilled Retention Digital Marketing Specialist with expertise in Bloomreach to join our marketing team. The ideal candidate will be responsible for developing and executing retention marketing strategies to enhance customer engagement, loyalty, and lifetime value. This role requires a strategic thinker with a data-driven mindset and a proven track record in retention marketing. What You'll Do General:   Manage the digital marketing retention activities of the company partners.   Work according to the marketing strategy and the marketing plans , media and digital marketing mix.   Work according to the partners b rand style guide.   Define and strengthen the brand's positioning, voice, and identity across all digital channels.   Ensure consistent brand messaging and visual identity in all marketing materials and communications.   Prepare weekly, monthly,...

We are looking for a skilled Digital Retention Specialist with expertise in Bloomreach to join our marketing team. The ideal candidate will be responsible for developing and executing retention marketing strategies to enhance customer engagement, loyalty, and lifetime value. This role requires a strategic thinker with a data-driven mindset and a proven track record in retention marketing. What You'll Do General:   Manage the digital marketing retention activities of the company partners.   Work according to the marketing strategy and the marketing plans , media and digital marketing mix.   Work according to the partners b rand style guide.   Define and strengthen the brand's positioning, voice, and identity across all digital channels.   Ensure consistent brand messaging and visual identity in all marketing materials and communications.   Prepare weekly, monthly,...

As a CRM Coordinator (Sports), you will be responsible for planning and executing CRM Sports campaigns across multiple regions on time and to a high standard. We are keen to welcome candidates for the role of CRM Coordinator (Sports) within the CRM team based in Malta. You will support the team in the daily tasks such as planning, testing, executing and analysing CRM campaigns. You will be able to work independently but have a team player attitude and demonstrate a flexible and adaptable work style that responds quickly and efficiently under pressure. The role requires delivering plans across multiple territories; ensuring localised, industry- and marketing-focused best practices are applied whilst adhering to all relevant regulatory and marketing standards. You will be a self-starter who is comfortable with working with large data sets and learning complex systems, with a passion for sports and an understanding of customer behaviour, including a knowledge of the promotions...

We are looking for new talent to join us on our journey! 🚀 Working at our company means working at a young, international, and fast-paced iGaming and technology company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun! 🎉  ✍️ Your daily tasks will be  Evaluating business requirements, uncovering areas for improvement, and developing and implementing solutions for the assigned payments products and related services; Identifying opportunities at scale to optimize customer experience and payments commercials; Onboarding new payments partners and managing given payments relationships; Monitoring product performance and analyzing customer behaviour to meet product demand and preferences; Steering payments projects to delivery in a timely manner. Monitoring and reporting project execution status; Ensuring the...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 90 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €33,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 90 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €33,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...

As a CRM Operations Coordinator, you will play a pivotal role in driving the execution and optimisation of CRM Gaming campaigns. You will work closely with various teams to enhance customer engagement and ensure the effectiveness of CRM strategies. We are keen to welcome candidates for the role of CRM Operations Coordinator based in our Malta office. You will work alongside the CRM Operations Manager to support the short- and long-term objectives of the department. At bet365, we pride ourselves on delivering an exceptional customer experience. Our Gaming CRM team is instrumental in driving engagement and retention through innovative campaigns and rewards. We are seeking a highly motivated CRM Operations Coordinator   to drive the execution and optimisation of CRM Gaming campaigns. This is the perfect opportunity to join a new, exciting, and key function within the CRM department and you will be responsible for fulfilling all bonus requirements for our global CRM...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 90 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €33,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in building...

As a CRM Manager (Gaming), you will work closely with senior management in leading the strategic development of Gaming CRM activities within key territories and developing a multi-skilled team, ensuring that key objectives are met while maintaining high standards of accuracy and efficiency. We are keen to welcome candidates for the role of CRM Manager (Gaming) based in our Malta office. As a CRM Manager, you will be working closely with senior management to support the short- and long-term objectives of the department. At bet365, we pride ourselves on delivering an exceptional customer experience. Our Gaming CRM team plays a pivotal role in driving engagement and retention through innovative campaigns and rewards. We are seeking a highly motivated CRM Manager to help lead the strategic development of Gaming CRM activities within key territories. A central aspect of the role will be managing and developing a multi-skilled team, ensuring that key objectives are met while...

Your influential mission. You will...  Design & Present: Develop and optimize impactful designs for both current and future initiatives. Create brand presentations, newsletter formats, and inputs that align with our brand identity and objectives.  Collaborate & Communicate: Engage closely with Product, Marketing, Operations, Technology teams, and other internal and external stakeholders. Establish yourself as the primary point for design specifications, acceptance criteria, and stakeholder communication. Understand and translate the business goals and objectives of product stakeholders into actionable designs.  Innovate & Prototype: Propose, elaborate, and implement new design concepts. Combine creativity with design knowledge to prototype new product ideas, and champion specific innovations that will enhance our current offering and boost the customer experience.  Work on User-Centric Design: Conduct in-depth user research, focus groups, and user experience...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 90 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €33,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in building...

As the CRM Manager you will be responsible for developing and executing CRM strategies to drive player engagement, retention, and lifetime value within Rhino. The role involves managing CRM campaigns, ensuring operational efficiency, and leveraging data to optimize customer experiences. In this role, you will be collaborating closely with team members across different departments to deliver engaging and personalized communications that align with the Rhino’s vision and goals.   What your role will look like:   CRM Strategy & Execution Develop, implement and execute CRM automated campaigns to improve player retention, reactivation and engagement Align campaigns with overall CRM strategies, company objectives and brand guidelines in collaboration with Country Managers   Campaign Management Orchestrate campaigns across different jurisdictions in regulated and non-regulated markets Manage end-to-end...

Aristocrat Interactive is currently looking for a Fraud, Risk & Payments Analyst. What You'll Do Key Responsibilities: Fraud Detection and Management: Handle all actions following account blocks flagged as ‘Fraud,’ ensuring proper follow-ups and tracking to maintain business continuity and customer contact. Conduct investigations into suspected 1st-party misuse, account compromise, or facility fraud cases. Identify and investigate complex or high-risk fraud cases using advanced fraud detection tools and data analysis. Evaluate daily fraud indicators, alerts, and referrals to distinguish genuine customers from fraudulent activity. Payments Processing: Process, reject, or approve player withdrawals in compliance with company SLA standards. Address and resolve internal escalations and queries related to missing deposits, withdrawals, or customer payment issues. Liaise with 3rd-party payment providers to enhance investigations and resolve player issues...

As a Product Manager, your role involves overseeing the development and delivery of products related to regulation and compliance. This includes establishing the product strategy and vision while ensuring alignment among cross-functional teams. Your responsibilities include developing and prioritizing the product roadmap, conducting user research, analysing data, and managing feature releases to meet the needs of both internal and external customers. What You'll Do Product Regulatory Compliance: In conjunction with Regulatory Compliance team, define product regulatory feature requirements per jurisdiction and articulate and capture the product’s requirements via a Business Requirement Document (BRD). On an ongoing basis, ensure that the product conforms to regulatory requirements and work with Operational and delivery teams to maintain product compliance. Product Strategy and Vision: Define and articulate the product’s goals and objectives in collaboration with key...

Aristocrat Interactive is looking for a dynamic and motivated English Customer Support Agent - Night Shift. What You'll Do Respond promptly and professionally to customer inquiries via live chat and email. Provide accurate information and support to players regarding games, promotions, accounts, and technical issues. Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind. Assist with account verification processes, including KYC (Know Your Customer). Monitor and report on player feedback, suggesting improvements to enhance the player experience. Collaborate with other departments, such as Safer Gambling, Fraud, AML, Payments, and Marketing, to resolve complex issues and improve service delivery and protect customers from potential gambling harm. Stay up to date with industry trends, game updates, and company policies to provide informed assistance. Participate in training sessions and...

Aristocrat Interactive is a leading international online gaming company and is looking for a dynamic and motivated Safer Gambling Specialist. What You'll Do Reviewing and monitoring customer’s accounts using the company's internal systems, in line with the responsible gaming guidelines Identifying high risk players by conducting analysis of customers’ behaviour and activity. Proactive outbound communication in the form of phone calls, emails and sms to ensure that the players are gambling responsibly. Handling of inbound customer communication via phone, chat and email. Knowing and promoting our Responsible Gaming tools. Maintain knowledge and awareness of the ever-changing regulatory landscape Working closely with the AML department to assess the customer’s affordability. What We're Looking For Experience and a passion in dealing with customers. Previous experience in RG & AML – added asset. Awesome verbal and written command of the...