128 customer experience jobs found

Join Aristocrat, a leader in the entertainment and gaming industry, as an Advanced Insights Data Scientist. Our mission is to build world-class gaming experiences that captivate and entertain millions worldwide. In this role, you'll be at the forefront of commercial strategy, transforming complex datasets into actionable insights that drive key decisions. This is your chance to collaborate with premier professionals in a dynamic and ambitious environment, where your contributions will have a significant impact! What You'll Do Leverage data science, machine learning, and advanced analytics to solve business problems and provide actionable insights. Plan and complete complex projects using statistical applications, big data analyses, and machine learning. Develop innovative analytic solutions, models, and automation processes to support commercial strategy. Build and support data models, algorithms, and statistical analyses for meaningful insights. Stay updated on emerging...

The Product Enablement Lead leads the strategy, development, and delivery of product education programs that build capability, confidence, and readiness across commercial teams. This role serves as the link between Product, Commercial, and customer-facing teams, turning product knowledge into scalable learning experiences that drive product understanding, launch readiness, and commercial success. The ideal candidate combines deep gaming industry knowledge with exceptional presentation and storytelling skills, simplifying technical concepts, building enthusiasm around products and strategy, and delivering memorable experiences that strengthen product knowledge and sales confidence. What You'll Do · Develop and deliver product training programs that build product knowledge and sales readiness across customer-facing teams. · Translate product features, performance data, and business priorities into training materials, presentations, and learning resources. · Create and...

As the Senior Manager of CRM Marketing at Aristocrat, you will have an outstanding opportunity to build and implement data-driven strategies that improve player retention, acquisition, and lifetime value. Your skills in CRM planning and delivery, online marketing, and immediate customer relationship management will play a key role. You will improve the customer journey through player segmentation and personalized promotions. Working closely with teams from Marketing, Product, Business Analytics, and Technology, you will develop player experiences and notably increase conversion and retention. What You'll Do Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication. Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys. Define and optimize segmentation models to enhance targeting and improve engagement rates. Align CLCM strategies with business...

As the Senior Manager of CRM Marketing at Aristocrat, you will have an outstanding opportunity to build and implement data-driven strategies that improve player retention, acquisition, and lifetime value. Your skills in CRM planning and delivery, online marketing, and immediate customer relationship management will play a key role. You will improve the customer journey through player segmentation and personalized promotions. Working closely with teams from Marketing, Product, Business Analytics, and Technology, you will develop player experiences and notably increase conversion and retention. What You'll Do Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication. Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys. Define and optimize segmentation models to enhance targeting and improve engagement rates. Align CLCM strategies with business...

As the Senior Manager of CRM Marketing at Aristocrat, you will have an outstanding opportunity to build and implement data-driven strategies that improve player retention, acquisition, and lifetime value. Your skills in CRM planning and delivery, online marketing, and immediate customer relationship management will play a key role. You will improve the customer journey through player segmentation and personalized promotions. Working closely with teams from Marketing, Product, Business Analytics, and Technology, you will develop player experiences and notably increase conversion and retention. What You'll Do Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication. Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys. Define and optimize segmentation models to enhance targeting and improve engagement rates. Align CLCM strategies with business...

Join Aristocrat, where creativity meets outstanding performance! As a Sales Experience Coordinator, you will play a pivotal role in our dynamic North America sales division, contributing to our mission of delivering world-class gaming experiences. Embrace the opportunity to collaborate with a passionate team and help us push the boundaries of innovation every day! As a key member of the Sales team, this role requires strong organizational skills, accuracy, attention to detail, and the ability to prioritize various tasks and deadlines. The ideal candidate is a proactive, resourceful self-starter with strong administrative and event coordination skills who thrives in a fast-paced, collaborative environment. This position reports to the Manager, Sales Experience and is based at the company’s headquarters in Summerlin, Nevada. What You'll Do Provide administrative and logistical support for sales events, customer experiences, and ticketing activities, ensuring flawless execution...

Summary As a Product Owner in Product Lifecycle Management (PLM) at Aristocrat, you will play a pivotal role in driving digital transformation within our PLM/ERP ecosystem. Your work ensures the flawless operation of our systems, directly impacting our business processes and customer experiences. This is an outstanding opportunity to be part of a world-class team, where your expertise in Teamcenter and M2K will help develop our future. Your contributions will help us compete in the rapidly evolving gaming industry by successfully implementing innovative solutions and optimizing operations. Join us in Las Vegas, NV, and be part of our ambitious journey to redefine gaming technology! What You'll Do Manage the PLM environment, including setup, configuration, and routine maintenance. Provide technical support to resolve user issues and train users for efficient system use. Work closely with operational teams to optimize processes and support business growth. Ensure data accuracy and...

At Aristocrat, we are driven by our mission to bring happiness to life through the power of play. As a world leader in gaming content and technology, our impact spans across regulated land-based gaming, social casino, and regulated online real-money gaming. We're committed to encouraging an inclusive culture where innovation thrives and outstanding service is delivered. We want a dedicated Service Support Representative to be part of our team. This job is key in ensuring excellent customer service and support for our Aristocrat CXS software. If you are ambitious and keen to help build a world-class team, this position is perfect for you! What You'll Do Answer all incoming CXS calls or emails, gather case details, and dispatch to appropriate support groups. Provide front-end/first-level application support when possible. Ensure maintenance of personal Service Level Agreement(s) and others on the assigned team. Verify daily outstanding customer issues until completion of the...

Continuous Improvement Engineer At Aristocrat, we're dedicated to delivering world-class manufacturing excellence through continuous improvement and innovation. As a Continuous Improvement Engineer at our Tulsa Integration Center, you'll play a vital role in driving our ambitious goals and ensuring our production processes are world class. Join our team and contribute to our mission of crafting a more efficient, safe, and high-quality production environment! What You'll Do Bring value by mapping value streams, conducting time studies, and analyzing data in warehouse and assembly operations. Optimize process safety, quality, and efficiency using Lean Manufacturing concepts. Implement tools such as A3, Six Sigma, DMAIC, 5S+Safety, Standard Operating Work, Gemba, Kaizen, and Shadow boards. Mentor employees in LEAN manufacturing methodologies and build CI culture. Analyze First Pass yield of various manufacturing work streams and drive focused Kaizen events to reduce...

At Aristocrat, we’re driven by a mission to bring happiness to life through the power of play. We’re looking for a dedicated Customer Service Manager to lead and expand our customer service operations. This role is essential to our success, offering the chance to shape multiple channels, locations, and brands. If you are a strategic leader committed to delivering seamless customer experiences, we want you on our team! Join us in evolving the customer journey and making a meaningful impact in a fast-growing, dynamic environment. What You'll Do Direct and coordinate multi-channel customer support functions (phone, email, chat, social media) spanning multiple locations and brands. Coordinate inbound and outbound contact strategies to ensure an outstanding customer experience. Develop and implement customer service policies, procedures, and guidelines. Collaborate with key partners (Marketing, CRM, HR, Compliance, Operations) to align service initiatives with business goals. Drive...

At Aristocrat, we create moments of joy for millions of players around the world. Behind every great game, product, and customer experience is phenomenal talent-and that is where you come in. As a Talent Acquisition Partner, you will be both a hands-on recruiter and trusted advisor. You will lead a portfolio of approximately 15–25 roles, helping leaders define the talent they need, build practical hiring strategies, and make confident, high-quality decisions. What You'll Do Partner with business leaders and hiring managers to clarify role outcomes, target profiles, assessment plans, and hiring priorities before a search begins. Be responsible for the end-to-end hiring process, including sourcing, candidate engagement, screening, interviews, debriefs, offers, and handoff to onboarding. Build strong pipelines for priority and difficult-to-fill roles through research, proactive outreach, and targeted sourcing strategies. Use the Talent Intelligence Layer- Draup...

At Aristocrat, we believe in pushing the boundaries of creativity and innovation to deliver outstanding gaming experiences. As an Engineering Change Management Analyst/Associate, you will be essential to upholding meticulous engineering processes and world-class product quality. This role provides an outstanding opportunity to build the future of our engineering change management and work alongside colleagues known for their innovative thinking and expertise. If you are ambitious, thorough, and thrive in a dynamic environment, this is the perfect role for you!    What You'll Do   Manage the lifecycle of engineering change requests (ECRs) and engineering change orders (ECOs), ensuring all changes are thoroughly detailed and aligned with company procedures.   Analyze the impacts and dependencies of changes, performing comprehensive audits and data validation for hardware ECR/ECO packages.   Maintain a centralized repository for...

At Aristocrat, we strive to bring happiness to life through the power of play. Our culture focuses on collaboration, innovation, and a relentless focus on excellence. As the Manager for Sourcing & Supplier Excellence in Contract Manufacturing, you will be instrumental in crafting the future of our gaming products. This role is outstanding as you will lead strategic sourcing and supplier management, guaranteeing world-class performance and steady improvement throughout our global supply chain. Join us in this exciting role to drive supplier excellence that contributes directly to the success of our innovative gaming solutions! What You'll Do Lead global sourcing strategy development and execution for contract manufacturing and direct material categories. Own commercial relationships with strategic Contract Manufacturers. Collaborate with quality and compliance teams on supplier excellence initiatives and governance procedures. Negotiate supply agreements, pricing,...

At the heart of our   organisation   is a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in continuous improvement, accountability, and teamwork—core to how we   operate   and succeed. As we continue to scale and evolve, finance plays a critical role in ensuring strong governance, operational excellence, and the insights needed to drive sustainable growth.   This position follows a hybrid working model, with employees expected to work from our Kraków office in Unity Tower three days per week. This role is central to our finance operations, driving effective   collections   and supporting strong cash flow across EMEA. You will play a key role in reducing overdue balances, improving DSO, and   maintaining   the accuracy of customer accounts.   What makes this opportunity compelling is the direct impact on business performance...

Are you eager to become part of a top-tier IT team at Aristocrat, where your career will grow and you will thrive in an inclusive, vibrant setting? Aristocrat’s mission is to Bring Happiness to Life Through the Power of Play, and we encourage our employees to perform at their highest level each day. As an IT Onsite Support Engineer located in Sofia, you will lead support for global IT efforts and offer remarkable technical help. This opportunity offers a fast-paced, cooperative work environment where you will be essential in maintaining excellent customer service and technical knowledge. What You'll Do Provide 2nd-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes. Manage service requests and incidents through various channels: in-person, email, and live Zoom meetings. Deliver concierge IT support services specifically for executives. Facilitate IT inductions for new hires, ensuring timely access and IT knowledge...

Join a foremost global leader in gaming and entertainment technology during a key growth period. Aristocrat is a global success, active in over 90 countries via Aristocrat Gaming, Product Madness, and Aristocrat Interactive. Our Interactive business is growing strongly, with a clear focus on expanding in regulated online gaming markets internationally. Aristocrat is investing in the upcoming phase of growth and market influence. This role presents an outstanding opportunity to help develop the future of Aristocrat Interactive's regulated gaming expansion. The Commercial Director Latin America & South Africa will provide focused commercial leadership for Aristocrat Interactive's growth. This role covers two key markets: Latin America and South Africa. This role is responsible for building and growing operator relationships, boosting commercial performance, supporting market entry and expansion initiatives, and ensuring strong collaboration across Product, Marketing, Legal,...

Join Aristocrat as a System Engineer and be part of a team that delivers world-class technology solutions! Our mission is to bring happiness through innovative gaming experiences, and we invite you to help secure and improve our enterprise technology environment. This role is crucial for maintaining flawless operations and supporting ambitious initiatives across identity management, cloud platforms, endpoint security, and infrastructure operations. Your efforts will ensure a seamless technology experience for our global workforce! What You'll Do Collaborate with Cybersecurity teams to assist with identity and access management platforms, including Okta, Microsoft Entra ID, CrowdStrike, Qualys, and Microsoft Intune. Manage identity lifecycle activities, including user provisioning, modifications, and de-provisioning in accordance with security and compliance requirements. Deploy and support Multi-Factor Authentication (MFA), Conditional Access, endpoint compliance policies, and...

Join Aristocrat as a System Engineer and be part of a team that delivers world-class technology solutions! Our mission is to bring happiness through innovative gaming experiences, and we invite you to help secure and improve our enterprise technology environment. This role is crucial for maintaining flawless operations and supporting ambitious initiatives across identity management, cloud platforms, endpoint security, and infrastructure operations. Your efforts will ensure a seamless technology experience for our global workforce! What You'll Do Collaborate with Cybersecurity teams to assist with identity and access management platforms, including Okta, Microsoft Entra ID, CrowdStrike, Qualys, and Microsoft Intune. Manage identity lifecycle activities, including user provisioning, modifications, and de-provisioning in accordance with security and compliance requirements. Deploy and support Multi-Factor Authentication (MFA), Conditional Access, endpoint compliance policies, and...

Who we are Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, Uk, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first in-class sports betting platform, and Bally Casino, a growing iCasino platform. Well, what about the team? Bally’s Gaming Supervisors play a crucial role in servicing the live gaming floor at the casino sites. They are empowered to oversee the operation and ensure an exceptional customer experience for all guests. Our supervisors lead by example, embodying Bally's core service values and instilling them in the Croupier...

Who we are Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states.  The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. Well, what about the team? Bally’s Casino Food & Beverage Team Members play a vital role in supporting the casino's food and beverage operations. Their primary focus is to ensure the department runs efficiently and profitably, contributing to the overall success of the business. As an F&B Team Member, you will be accountable for...