219 customer experience jobs found

Sr. Hardware Project Manager Global Engineering D&D At Aristocrat, we're committed to crafting outstanding experiences for millions of players worldwide. As our Sr. Hardware Project Manager, you'll be at the forefront of innovation, leading ambitious projects that build the future of gaming. Join a world-class team dedicated to flawless execution and continuous improvement. This is your chance to create a significant impact within a dynamic and collaborative environment. What You'll Do • Offer complete project management direction for complex NPD and NTD programs from concept through development, validation, and production release. • Own delivery outcomes, ensuring programs meet committed schedule, cost, quality, and regulatory targets. • Lead and influence cross-functional teams across engineering, product management, operations, supply chain, and external partners to drive alignment and execution. • Develop and maintain coordinated project plans, including schedules, budgets,...

Continuous Improvement Engineer At Aristocrat, we're dedicated to delivering world-class manufacturing excellence through continuous improvement and innovation. As a Continuous Improvement Engineer at our Tulsa Integration Center, you'll play a vital role in driving our ambitious goals and ensuring our production processes are world class. Join our team and contribute to our mission of crafting a more efficient, safe, and high-quality production environment! What You'll Do Bring value by mapping value streams, conducting time studies, and analyzing data in warehouse and assembly operations. Optimize process safety, quality, and efficiency using Lean Manufacturing concepts. Implement tools such as A3, Six Sigma, DMAIC, 5S+Safety, Standard Operating Work, Gemba, Kaizen, and Shadow boards. Mentor employees in LEAN manufacturing methodologies and build CI culture. Analyze First Pass yield of various manufacturing work streams and drive focused Kaizen events to reduce...

Are you a natural people-person with a passion for customer service? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of our top players on Stake. Your role with us: As a Junior VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players through online chat. Your portfolio will include managing up to 350 players. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a personalised and memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level. Could you be our next VIP...

At Aristocrat, we are committed to bringing happiness to life through the power of play. We are a global leader in gaming content and technology. Our mission is to build outstanding experiences for our customers and players worldwide. As an Associate General Counsel – Gaming (North America & LATAM), you will have a meaningful role in crafting the future of our gaming operations. You will ensure seamless legal support for our commercial transactions and activities. This is an exciting chance to join a dynamic and ambitious team that values collaboration, innovation, and achievement! What You'll Do Act as a legal advisor for the Aristocrat Gaming business as guided by the General Counsel – Gaming. Support commercial gaming issues throughout North America and LATAM. Manage and mentor applicable support staff of lawyers and paralegals working with commercial matters of the Aristocrat Gaming business division Negotiate, draft, process and otherwise manage Aristocrat Gaming...

At the heart of our   organisation   is a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in continuous improvement, accountability, and teamwork—core to how we   operate   and succeed. As we continue to scale and evolve, finance plays a critical role in ensuring strong governance, operational excellence, and the insights needed to drive sustainable growth.   This role is central to our finance operations, driving effective   collections   and supporting strong cash flow across EMEA. You will play a key role in reducing overdue balances, improving DSO, and   maintaining   the accuracy of customer accounts.   What makes this opportunity compelling is the direct impact on business performance through proactive collections and strong cross-functional collaboration. You will partner with customers and teams across Sales, Commercial, and...

Who we are Bally’s Intralot is a newly formed company established through the combination of Intralot and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions. Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. Operating at the intersection of technology, regulation, and entertainment. We are optimally positioned to capitalize on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets. Well, what about the team? As an Engineering Lead in Matchday and as part of the Sports domain, you will be at the forefront of managing technical aspects and setting the pace, leading by example throughout your team's endeavors. You'll lead a group of engineers, providing clear guidance to help them achieve exceptional results. Your hands-on engineering experience will be an integral...

Easygo leads the world in crafting top-tier entertainment experiences. Within our engineering organisation, we foster a continuous learning environment, constantly pushing the boundaries of large-scale software design and development. Our culture revolves around fostering growth, nurturing learning, and upholding excellence in engineering, ensuring we consistently set the benchmark for engineering mastery. About the Casino, Frontend Gaming and Compliance team The Casino Frontend Gaming & Compliance team builds the customer experience behind one of the most business-critical areas of our entertainment platform. The team creates seamless, high-performance experiences that enable players to discover, launch and interact with tens of thousands of games, as we expand into 13 regulated markets. As the platform continues to expand with new game providers and markets, the focus is on building scalable, reusable frontend architecture that supports consistent experiences while...

As Deputy Head of Sports CRM, you will work closely with the Head of Sports CRM to support the delivery of the CRM strategy across the global Sports business. You will oversee the day-to-day running of the Sports CRM department and provide leadership to CRM Coordinators, Country Leads, and Managers to ensure a high-quality customer experience. We are seeking a strategic and collaborative CRM leader to support the Head of Sports CRM in driving team development, operational excellence, and customer growth. In this role, you will oversee the delivery of CRM roadmaps across the customer lifecycle, with responsibility for reducing churn, increasing yield, and improving customer satisfaction through relevant, personalised, and cost-effective communications. You will work closely with stakeholders across Gaming CRM, Product, Trading, Operations, and Marketing to shape customer journeys, optimise campaign performance, support product launches, and champion a data-driven, test-and-learn...

Ignite Your Career Where Innovation Leads the Way! Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact. Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation. Well, What About The Role? Bally's Interactive is looking for a Staff Accountant who will play a key role in keeping the financial operations and reporting of assigned entities...

Ignite Your Career Where Innovation Leads the Way! Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact. Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation. Well, What About The Role? We are looking for a professional Call Center Representative to provide our customers with the best possible service. In this role you will answer...

Ignite Your Career Where Innovation Leads the Way!   Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact. Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation. What About The Role? Bally’s Media is looking for a Lead Analyst who loves digging into data and uncovering the story behind it. Our streaming platforms generate...

Ignite Your Career Where Innovation Leads the Way!   Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact. Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation. What About The Role? Bally’s Media is looking for a Lead Analyst who loves digging into data and uncovering the story behind it. Our streaming platforms generate...

At Aristocrat, our mission is to bring happiness to life through the power of play! As a top gaming content and technology company, we value diversity and inclusion. Innovation and collaboration drive all our efforts. Our Customer Service Agents are vital to our success, offering outstanding service and support to our valued VIP clients. If you enjoy delivering world-class customer experiences and excel in a dynamic, fast-paced setting, this role is ideal for you! What You'll Do Offer focused assistance to VIP clients, handling account, product, and service questions. Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications. Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls. Share exclusive marketing offers and updates with VIP clients. Offer insights on service gaps and customer feedback to elevate service standards. Meet and exceed set performance goals and targets. What We're...

Who we are? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.  With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".  Well, what about the team? We are looking for a...

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. The Omnichannel Operations Specialist serves as a key link between online and retail marketing efforts. Ensuring consistent player experiences across all customer touchpoints. This position reports into the Director of Revenue Operations and will collaborate with the Director of Omnichannel Strategy and Omnichannel Marketing Analyst to translate customer insights into targeted campaigns that improve player value, retention, and overall business performance. What You'll Do: Own the end-to-end execution of omnichannel promotions connecting brick-and-mortar casino properties with online gaming experiences to drive cross-channel...

We are looking for a Technical Product Owner to join our AREA team, where you will collaborate with your leader in leading the discovery, design, development, and continuous improvement of our unique B2B AREA Suite of apps. As a key player in our team, you will collaborate with internal cross-functional teams and external development partners to ensure seamless project execution. Your ability to run discovery sessions, lead feature development, and run rollout and training will be essential in delivering high-quality digital experiences for users.   What you'll do Writing features and requirement documents (PRDs) based on customer needs and product strategy Conduct market research, analyze user trends, and capture customer feedback to find opportunities for innovation and differentiation. Collaborate with cross-functional teams, including sales, commercial, engineering, and other team members. Develop and maintain a deep understanding of our target users, their needs,...

Aristocrat is looking for a Project Engagement Manager who is passionate about quality in everything they do while leading the implementation of Aristocrat’s products. The role is responsible for leading multiple teams in a matrix environment in the CXS Engagement Management office. While onsite at our casino customers, you will be responsible for interacting with customers, Aristocrat Interactive team members, as you lead the installation of marketing, accounting, operations, and table games systems in new and existing properties.   What You'll Do Coordinate installation of Aristocrat software and hardware products at customer locations, delivering projects on time, on budget and to the required specifications. Interact directly with customers and third-party vendors throughout the project lifecycle. Verify project scope, confirming the customer’s needs and current systems operations. Develop a firm timetable for gaming software installation, discuss the...

At Aristocrat, we strive to provide superior gaming content and technology, supported by an innovative and inclusive culture. As an Onboarding and Solution Optimisation Manager, your role will be crucial to implementing and optimizing systems for Customer Support, Risk, Fraud, and KYC. This outstanding opportunity empowers you to lead efforts that improve operational efficiency and foster business growth, making a meaningful difference to our success! What You'll Do Lead the setup, configuration, and rollout of operational systems for new brands. Manage integrations between systems and internal/external platforms. Ensure systems are aligned with operational workflows and business requirements. Act as the primary owner of system configurations and structure. Find opportunities to improve workflows, automation, and system usage. Lead deployment of new features and capabilities, including AI agents and automation tools. Standardize processes and guidelines...

Aristocrat Leisure Limited (ASX: ALL) is a global gaming content and technology company powered by creativity and innovation. Listed on the S&P/ASX 20 Index, Aristocrat generated over A$6.3 billion in revenue in FY2025 and employs more than 7,400 people across 100+ countries and 300+ licensed jurisdictions worldwide. Our mission is Bringing Joy to Life through the Power of Play. Aristocrat operates across three complementary verticals: Aristocrat Gaming (regulated land-based gaming), Product Madness (social casino), and Aristocrat Interactive (regulated online real-money gaming). The Aristocrat Gaming segment—our largest and the focus of this role—generating nearly A$4 billion in annual revenue at industry-leading margins. Named the #1 Overall Supplier for seven consecutive years by EKG and most recently recognized as Casino Supplier of the Year at the Global Gaming Awards Asia, Aristocrat Gaming is the world's preeminent land-based gaming content and technology provider....

Join Aristocrat as our Director of Revenue Operations and Analytics! This outstanding opportunity allows you to lead the evolution of our global revenue intelligence capability. You'll transform how we use data, systems, and analytics to drive growth, efficiency, and decision-making. Working at the intersection of Sales, Sales Operations, and our central data organization, you'll define revenue data structures and integrate actionable insights across the business. Be part of a team that moves from retrospective reporting to forward-looking predictive insights! What You'll Do Define how Sales data is structured, governed, and brought to bear for revenue analytics and performance management. Partner with Sales leadership and internal platform teams to translate business requirements into scalable system capabilities. Collaborate with the central data organization to establish a coordinated data model across revenue, customer, and product datasets. Drive alignment on global...