Aristocrat
Boston, MA
The Senior Account Director will lead the strategic direction, execution, and performance of all account management activities across the region. This role leads all aspects of a group of Senior Account Managers and is responsible for ensuring outstanding customer success, operational excellence, and long-term growth of the iLottery program. The ideal candidate is a seasoned leader with deep experience in client relationship management, contract oversight, and cross-functional collaboration in a fast-paced, regulated environment. What You'll Do Leadership & Team Management Lead, mentor, and develop a high-performing team of Senior Account Managers across North America. Establish clear goals, benchmarks, and performance metrics aligned with business objectives. Develop a culture of accountability, collaboration, and continuous improvement. Strategic Customer Success Serve as the executive sponsor for key iLottery accounts and vendor partnerships. Drive...
