44 jobs found in Sofia

Responsibilities: Provide advanced support services for internal and external entities according to contractual SLA obligations – Be a Subject Matter Expert for technical support in the company Multi-channel communication with customers (chat, e-mails, ticketing system, phone calls) Prioritize, monitor, and track the progress of all incidents reported Manage critical escalations during on and off-hours Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams Interface with various Departments such as: R&D, IT, DevOps and other customer support groups to address product issues in complex environments Maintain and create knowledgebase articles What We're Looking For Requirements Excellent verbal and written communication skills in English – Must Proven ability to troubleshoot and resolve technical issues in a creative, customer-oriented and results-driven mindset,...

MAIN DUTIES AND RESPONSIBILITIES Create , maintain and monitor database environment that is highly available and high performing. Set, plan, drive and implement database performance best practices. Participate in planning, maintenance and implementation of all aspects of database disaster recovery. Database management and security logins to database technologies. Configuring database servers in the cloud using AWS. Rapidly diagnose and fix problems. Prepare documentations and specifications. II. INFORMATION LINKS AND RELATIONSHIP Directly subordinate to the Database Team Leader. In implementing the organizational capacity to carry out our links and relationships with all actors in the company. What We're Looking For Proven background working with Microsoft SQL as a DBA in a production environment Experience with platform for MS SQL databases In-depth understanding of server, network and application security Knowledge of...

At Aristocrat, we are looking for an outstanding Director of Quality Assurance to join our team in Sofia, Bulgaria. This role provides an excellent opportunity to lead a world-class QA team in a fast-paced and innovative environment. You will be vital in ensuring our gaming products maintain flawless quality and performance, delivering an unmatched gaming experience to our users. Main Duties And Responsibilities Develop and manage test plans and test scripts for new and existing game themes and operating systems, with at least 20% hands-on involvement. Coordinate and monitor defect reporting and resolution in products, ensuring that all issues are addressed promptly and effectively. Serve as the focal point of knowledge and mentorship, both technically and in performance, to your team on a personal 1-on-1 level. Provide feedback and implement improvements for continuous testing operations. Report and be responsible for the team’s schedule and accomplishments. Assist with...

We are seeking an Automation QA Engineer with mid to senior-level experience to join our team in developing and scaling backend-focused automated testing solutions. You’ll focus on automating APIs and microservices, embedding quality across the delivery pipeline, and contributing to the evolution of our test automation strategy. This position is backend-heavy, with minimal emphasis on UI testing. Test Automation Strategy & Engineering Excellence ● Design, implement, and maintain high-quality automated test solutions tailored for backend services. ● Build and extend automation frameworks and tools aligned with our architectural direction. ● Collaborate with architects and developers to evolve testing strategies and improve test asset scalability. ● Take part in test tool evaluations by defining requirements, spiking options, and documenting findings. ● Provide actionable feedback on framework improvements and system-wide quality enhancements. Knowledge Sharing &...

We are seeking a .NET Developer with mid to senior-level experience to join our team in building and enhancing robust software solutions. This role focuses on developing scalable back-end logic, integrating third-party APIs, optimising performance, and supporting data-driven applications. You'll collaborate with cross-functional teams, contribute to integration strategies, and maintain clean, secure, and efficient code that meets project timelines and technical standards. What you will be doing: Software Development & Engineering Excellence Drive the design, development, and enhancement of scalable .NET applications using C#. Deliver high-quality, reusable code that meets modern software engineering standards and supports long-term maintainability. Integrate third-party APIs with attention to reliability, error handling, and data integrity. Lead troubleshooting and resolution of bugs, performance issues, and edge-case behaviours across environments. Performance,...

Responsibilities: Understand the integration process in details in every step; Define requirements and plan the integration life cycle; Plan and coordinate integration project from design and development to production; Implement continuous improvement practices; Analyze and handle all issues and change requests; Proactively identify risks and issues to the quality of the product; Monitor deliverables on a daily basis, identify critical points and obstacles; Manage client expectations and escalations throughout the project; Develop strong working relationships with customer tech experts, end-users and all stakeholders involved in the project; Hold meetings with customers on weekly/monthly basis to review open issues, performance and updates; Key point of technical contact for the customer; Assist with high severity requests or issue escalations as needed; Create and maintain relevant documentation. What We're Looking For Strong troubleshooting skills. ·...

. MAIN DUTIES AND RESPONSIBILITIES Developing web-based gaming using HTML5 . Develop new user-facing features . Build reusable code and libraries for future use . Optimize applications for maximum speed and scalability . Collaborate with other team members and stakeholders, in a SCRUM-like development style . Develop automated tools . Make code reviews and help interns and junior programmers . Fix live issues/bugs on old and new games . Make research on new technologies and suggest technical solutions . Maintain transparent communication with immediate manager, with respect to work undertaken and ensure that performance standards/expectations should not get breached. Regularly update and consult with direct manager regarding ongoing tasks and projects. Provide timely progress reports and seek guidance as needed to ensure efficient workflow. Attend & contribute to team huddles, meetings & ad hoc meetings when required....

 Develop and troubleshoot new and existing software within time and scope of the integration. Perform tests of the applications and apply remediation as needed to eliminate errors. Ensures smooth process during third-party API integrations. Assist in the development and peer review of plans, technical solutions, and related documentation. Integration of user-facing elements developed by front-end developers with server-side logic. Building reusable code and libraries for future use. Optimization of the applications for maximum speed and scalability. Implementation of security and data protection. Design and implementation of data storage solution. Maintain transparent communication with immediate manager, with respect to work undertaken and ensure that performance standards/expectations should not get breached. Regularly update and consult with direct manager regarding ongoing tasks and projects. Provide timely progress reports and seek...

Lead and Mentor: Guide a team of .NET developers, providing technical direction and mentorship. Project Management: Oversee the development and maintenance of .NET applications, ensuring projects are completed on time. Technical Leadership: Conduct code reviews, facilitate technical discussions, and ensure following best practices. Collaboration: Work closely with stakeholders to gather requirements and translate them into technical solutions. Quality Assurance: Ensure high performance, quality, and responsiveness of applications. Problem Solving: Troubleshoot and resolve complex technical issues. Innovation: Stay updated with the latest industry trends and technologies to drive continuous improvement. What We're Looking For Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: Proven experience as a lead developer or similar role, with extensive experience in .NET development. Technical Skills:...

Responsibilities: Game & Configuration Management: Manage Game Releases:  Oversee the planning, scheduling, and execution of game releases to ensure they are delivered on time and meet quality standards. Configuration Management:  Handle the configuration of game settings, metadata, and other digital prerequisites to ensure optimal performance and user experience. BAU (Business As Usual) Operations:  Maintain regular operations for game and configuration releases, ensuring that updates and patches are applied seamlessly. Market & Operator Support: New Connection Support:  Coordinate the integration of new market and operator connections, ensuring compatibility and smooth operation. Technical Assistance:  Provide technical support to operators and markets, addressing any issues that arise during the connection process. Stakeholder Communication:  Maintain clear communication with market and operator stakeholders to ensure alignment and address any...

I. MAIN DUTIES AND RESPONSIBILITIES • Owning and managing the company’s custom integrations with our biggest clients. Collecting requirements and come up with the best solution from both technical and business standpoints. • Owning, as well as being responsible for documenting the product features & processes: from conceptualizing, storyboarding, PRD (Product Requirements document) creation, including system use cases and white sheets, and many more. • Delivering PRDs with prioritized features to relevant stakeholders in R&D and Delivery. • Acting as liaison between all stake holders, including executive management, party businesses, marketing representatives, customers and R&D team, both internal and external, throughout products’ lifecycle. • Collecting and communicating product requirements and managing the release of features and their content. • Assist in the planning of incoming projects, as well as assist in any capacity to streamline the production of...

Role Overview The Game Operations Engineer & Coordinator is a hybrid role that combines technical operations with cross-functional coordination. This individual will manage game and configuration releases, ensure timely content updates, and support market and operator integrations. In addition to engineering responsibilities, the role includes direct coordination with third-party vendors, internal stakeholders, and business units such as iLottery and iGaming. The ideal candidate will take ownership of both technical execution and collaborative processes to ensure seamless delivery and operational excellence. Key Responsibilities Game & Configuration Management Game Release Management Plan, schedule, and execute game releases across multiple environments, ensuring timely delivery and quality. Coordinate with developtement and QA teams to validate readiness and manage dependencies. Configuration Management Set up and maintain game configurations, including...

We are looking for a proactive and detail-oriented  Jira Administrator  with deep expertise in  Jira Automation  and  Project Administration . This role is critical in streamlining workflows, enhancing team productivity, and ensuring optimal configuration of Jira projects across the organization. Key Responsibilities: Jira Automation: Design, implement, and maintain advanced  Jira Automation rules  to reduce manual tasks and improve efficiency. Utilize tools like  Jira Automation ,  ScriptRunner , and  custom scripts  to automate issue transitions, notifications, and data updates. Monitor and optimize automation performance, ensuring reliability and scalability. Project Administration: Create and manage Jira projects, including setting up  issue types, workflows, screens, and permissions . Collaborate with project leads to tailor Jira configurations to specific team needs. Maintain consistency and best practices across all Jira projects. System Configuration...

I. MAIN DUTIES AND RESPONSIBILITIES    Owning and managing the delivery roadmap for specific regions including provider connection requests, new provider launches, and new product or product change implementations.   Working closely with different departments in the company to coordinate, report, and monitor the delivery progress of the overall roadmap for the assigned region.   Communicating regularly with operators and vendors, providing them with clear and regular updates during the whole delivery life-cycle .   Assisting in the planning of incoming requests and projects, as well as assisting in any capacity to streamline the delivery of projects .   Leading kick-off and status meetings to communicate project objectives , deliverables, and expectations to the development and operation teams.   Working with relevant stakeholders to ensure the readiness of different environments for...

I. MAIN DUTIES AND RESPONSIBILITIES    Owning and managing the delivery roadmap for specific regions including provider connection requests, new provider launches, and new product or product change implementations.   Working closely with different departments in the company to coordinate, report, and monitor the delivery progress of the overall roadmap for the assigned region.   Communicating regularly with operators and vendors, providing them with clear and regular updates during the whole delivery life-cycle .   Assisting in the planning of incoming requests and projects, as well as assisting in any capacity to streamline the delivery of projects .   Leading kick-off and status meetings to communicate project objectives , deliverables, and expectations to the development and operation teams.   Working with relevant stakeholders to ensure the readiness of different environments for...

We seek a highly skilled and detail-oriented Problem Manager to join our dynamic team. The ideal candidate will have a strong background as a problem manager or related role (Senior Service Ops/ Tech Support engineer) with a proven track record of writing detailed and well-crafted incident report documents. In this role, you will be responsible for end-to-end ownership of NG postmortem/IR processes, managing the lifecycle of all problems, identifying underlying causes of incidents, and preventing recurrences. What You'll Do Investigate and analyze resolved incidents to determine the underlying root cause and contributing factors. Identify recurring incidents and potential problems to prevent future occurrences. Perform thorough impact analysis to assess the consequences of incidents on business operations and user experience. Manage the entire lifecycle of problems, from identification to resolution. Maintain a Known Error Database (KEDB) to capture and manage...

Owning and managing the company’s Internal and External Tools , by performing ongoing market and business analysis aligned with the goals set by management.     Owning , as well as being responsible for documenting the product f eatures & process es : from conceptualizing , story-boarding , PRD ( Product Requirements document ) creation , including system use cases and white sheets , and many more .   Delivering PRDs with prioritized features to relevant stake-holders in R&D and Delivery .   Acting as liaison between all stake holders , including executive management, party businesses , marketing representatives , customers and R&D team , both...

Ready to level up your career? Playtech Managed Services  is on the lookout for an open-minded  Customer Service Associate  fluent   in  English , with top-notch communication skills. Your influential mission. You will... Provide exceptional customer support and care to our clients. Address queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions). Employ a professional and friendly approach in assisting with queries. Be empowered to resolve any customer issue. Adhere to our company's procedures and uphold our high standards. Achieve predetermined personal and team targets. Qualifications Components for success. You... Are fluent in English. Have experience in online customer support. Possess strong computer literacy. Excel in communication and multitasking skills. Describe yourself as a team player who is open to sharing knowledge and...

Ready to level up your career?    Playtech Managed Services is looking for a motivated  Trader  with excellent analytical and decision-making skills.   Your influential mission. You will...   Handle pre-event trading.  Follow and monitor sports events.  Create events and markets.  Analyze data feeds.  Compile markets and odds as necessary.  Set betting limits and accept or decline bets.  Monitor client behavior and identify business opportunities. Qualifications Components for success. You...   Possess an upper-intermediate level of English.  Have 2+ years of previous experience in a similar position. Have a deep knowledge of and interest in sports.  Understand the sports trading industry.  Demonstrate strong analytical thinking and can make effective decisions quickly.  Thrive in a fast-paced environment.  Have a strong computer literacy.  Are available to work flexible shifts, weekends, and national holidays.  Additional Information Thrive in a...

Ready to level up your career?    Playtech Managed Services  is looking for a multitasking  Risk Management & Payments Specialist (Junior level)  with great analytical skills. Your influential mission. You will...   Handle online payment cases and prevent financial losses from fraudulent deposits. Check transactions and generate different reports and analysis. Handle chargebacks, compromised accounts, and funds recovery. Communicate with internal and external parties for fraud concerns, verifications, follow-up, etc. Help users cover their balances, adjust their accounts, and monitor their activities. Investigate different fraud patterns. Qualifications Components for success. You...   Are fluent in English. Are available to work on flexible shifts. Have previous experience in the Finance field. Have knowledge of MS Office, Windows, and Internet applications. Possess excellent communication and multi-tasking skills. Are a team player with a positive...