2 customer experience jobs found in Sliema

As Deputy Head of Sports CRM, you will work closely with the Head of Sports CRM to support the delivery of the CRM strategy across the global Sports business. You will oversee the day-to-day running of the Sports CRM department and provide leadership to CRM Coordinators, Country Leads, and Managers to ensure a high-quality customer experience. We are seeking a strategic and collaborative CRM leader to support the Head of Sports CRM in driving team development, operational excellence, and customer growth. In this role, you will oversee the delivery of CRM roadmaps across the customer lifecycle, with responsibility for reducing churn, increasing yield, and improving customer satisfaction through relevant, personalised, and cost-effective communications. You will work closely with stakeholders across Gaming CRM, Product, Trading, Operations, and Marketing to shape customer journeys, optimise campaign performance, support product launches, and champion a data-driven, test-and-learn...

Who we are  Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and   an unmatched ecosystem of products spanning across the sports betting, iGaming, free-to-play, and daily fantasy spectrum.  Our brands and sites include market movers and shakers like Bally Bet, Vera&John, Virgin Games, Jackpotjoy and many more. We make our   mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.  Well, what about the team? You'll be joining our Business Intelligence team based in Malta working hybrid 3 days a week in office , working alongside talented BI Developers, Data Engineers, Data Product Owners and stakeholders from across the business. We partner with teams including Insights, Acquisition, Retention, Player Management, Operations, Finance and Machine Learning to turn complex data into meaningful...