18 vip manager jobs found

At Aristocrat, we’re driven by a mission to bring happiness to life through the power of play. We’re looking for a dedicated Customer Service Manager to lead and expand our customer service operations. This role is essential to our success, offering the chance to shape multiple channels, locations, and brands. If you are a strategic leader committed to delivering seamless customer experiences, we want you on our team! Join us in evolving the customer journey and making a meaningful impact in a fast-growing, dynamic environment. What You'll Do Direct and coordinate multi-channel customer support functions (phone, email, chat, social media) spanning multiple locations and brands. Coordinate inbound and outbound contact strategies to ensure an outstanding customer experience. Develop and implement customer service policies, procedures, and guidelines. Collaborate with key partners (Marketing, CRM, HR, Compliance, Operations) to align service initiatives with business goals. Drive...

Influencer & Streamer Manager On-site, Dubai Permanent Competitive package Job description: Meta Hire Group is working with a well established Crypto Casino who are looking for an Influencer & Streamer Manager. In this role you will spearhead their outreach and relationship -building efforts with content creators across platforms like Kick, Instagram, YouTube and other high value channels. You will play a crucial role in identifying talent, negotiating deals, onboarding to the crypto casino, and ensuring long term partnership success through performance tracking and active management. Responsibilities: Identify and reach out to promising influencers and streamers with high potential to drive traffic and conversions. Negotiate affiliate terms and ensure deals are structured for long-term profitability. Onboard new partners, ensuring they’re equipped with tracking links, marketing materials, and a sound...

Who We Are: 2UP is a brand new and exciting online casino and sportsbook. We are a spin off from one of the most well known brands that has been a principal sponsor of English Premier League football teams. Our focus is on the next generation of iGaming with an emphasis on cryptocurrency, original games, sports and esports for the global stage.   The Role: We are seeking a highly skilled and data-driven CRM Retention Manager to lead our player retention strategies in 2UP. The ideal candidate will be responsible for managing the full player lifecycle, creating engaging promotions, overseeing customer and VIP support, and optimizing loyalty programs. This role requires a deep understanding of player behavior, data analysis, and retention marketing strategies to maximize player engagement and lifetime value. Preferred Candidate: An ideal CRM Retention Manager for an online crypto casino has a strong grasp of player behavior, segmentation, and...

Aristocrat is searching for an experienced Director of Supply Chain Accounting to join our world-class team. At Aristocrat, we thrive on innovation, collaboration, and a relentless pursuit of excellence. As a key contributor in our organization, you will have the opportunity to drive significant impact, ensuring flawless financial operations within our global network. This role is uniquely positioned to influence our ambitious goals and support the continuous enhancement of our processes through digital tools and automation. Join us and be part of a company that values your contributions and supports your professional growth in an exciting, dynamic environment! What You'll Do Manager the general ledger and cost accounting of our global integration centers Lead the monthly, quarterly, and year-end close processes, including account reconciliations and variance analysis Ensure accurate calculation and monitoring of standard and actual costs in Microsoft Dynamics 365...

Aristocrat is looking for a Project Engagement Manager who is passionate about quality in everything they do while leading the implementation of Aristocrat’s products. The role is responsible for leading multiple teams in a matrix environment in the CXS Engagement Management office. While onsite at our casino customers, you will be responsible for interacting with customers, Aristocrat Interactive team members, as you lead the installation of marketing, accounting, operations, and table games systems in new and existing properties.   What You'll Do Coordinate installation of Aristocrat software and hardware products at customer locations, delivering projects on time, on budget and to the required specifications. Interact directly with customers and third-party vendors throughout the project lifecycle. Verify project scope, confirming the customer’s needs and current systems operations. Develop a firm timetable for gaming software installation, discuss the...

Join Aristocrat, where innovation meets excitement! As a Project Manager, you'll be central to our dynamic team. You will drive flawless execution across our world-class gaming portfolio. Aristocrat is committed to bringing happiness to life through the power of play. Your role is key to ensuring our products keep leading the market. This is an outstanding opportunity to work within an ambitious company that values collaboration, creativity, and excellence. What You'll Do Act as a key liaison between studio teams and enterprise functions including Product, Commercial, and Marketing. Foster collaboration with Program Management & Delivery teams to ensure alignment and transparency. Support onboarding and integration of new studios, tools, and technologies. Manage enterprise-level portfolio reviews and establish achievement check-ins. Ensure project alignment with development partners using strategic goals and communicate progress to senior leadership. Support project...

IGNITE is Aristocrat Interactive’s studio incubation and acceleration initiative, designed to identify, support, and scale emerging game studios by providing access to Aristocrat’s platform, distribution network, and expertise. The program plays a key role in driving innovation, expanding content diversity, and building the next generation of strategic supplier partners. The Head of IGNITE is responsible for defining and accomplishing the IGNITE strategy as a core pillar of Aristocrat Interactive’s Aggregation business. The role leads the development of a differentiated studio incubation and partnership model, driving long-term content innovation, supplier diversification, and commercial growth. Reporting into the VP Aggregation, the role ensures IGNITE delivers strategic and financial value. This is achieved by building a network of promising studios and integrating them into the global aggregation ecosystem. What you'll do   IGNITE Strategy & Ownership Define and...

At the heart of our   organisation   is a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in continuous improvement, accountability, and teamwork—core to how we   operate   and succeed. As we continue to scale and evolve, finance plays a critical role in ensuring strong governance, operational excellence, and the insights needed to drive sustainable growth.   This position follows a hybrid working model, with employees expected to work from our Kraków office in Unity Tower three days per week. This role is central to our finance operations, driving effective   collections   and supporting strong cash flow across EMEA. You will play a key role in reducing overdue balances, improving DSO, and   maintaining   the accuracy of customer accounts.   What makes this opportunity compelling is the direct impact on business performance...

Join a foremost global leader in gaming and entertainment technology during a key growth period. Aristocrat is a global success, active in over 90 countries via Aristocrat Gaming, Product Madness, and Aristocrat Interactive. Our Interactive business is growing strongly, with a clear focus on expanding in regulated online gaming markets internationally. Aristocrat is investing in the upcoming phase of growth and market influence. This role presents an outstanding opportunity to help develop the future of Aristocrat Interactive's regulated gaming expansion. The Commercial Director Latin America & South Africa will provide focused commercial leadership for Aristocrat Interactive's growth. This role covers two key markets: Latin America and South Africa. This role is responsible for building and growing operator relationships, boosting commercial performance, supporting market entry and expansion initiatives, and ensuring strong collaboration across Product, Marketing, Legal,...

At Aristocrat, we are relentless in our pursuit of excellence and innovation. As pioneers in the gaming industry, we are dedicated to pushing the boundaries of creativity and technology to deliver the world's greatest gaming experiences. Our culture fosters collaboration and inclusion, ensuring every team member’s contributions drive our success. We are seeking a highly experienced and proactive Network Engineer to join our ITOps - Global Network Infrastructure team. This role is integral to our mission, as you will lead the development, implementation, and optimization of our enterprise network infrastructure. If you're looking for an opportunity to work with modern technology and be part of a world-class team, this is the perfect role for you! What You'll Do Architect, deploy, and maintain secure and scalable network solutions across LAN/WAN environments. Manage projects related to Palo Alto Networks firewalls, covering policy development, threat prevention, and VPN...

The role of Director of Sales for EMEA involves driving revenue growth, market expansion, and customer excellence across the EMEA region within our Class III Casino games . This leadership role manages a team of sales professionals. It develops and accomplishes regional sales strategies. It also manages key customer relationships and ensures consistent revenue delivery. The role requires a strong balance of strategic leadership, operational difficulty, and hands-on sales execution, working closely with cross-functional collaborators to deliver balanced growth. Key Responsibilities 1. Revenue Growth & Sales Execution Own and deliver regional revenue targets, including bookings, pipeline, and margin objectives Develop and complete sales plans aligned with company-wide strategy Drive consistent pipeline generation and conversion through proactive deal management Lead complex, high-value deals and strategic negotiations Ensure principled adoption of sales methodologies...

About us Bally’s Intralot is a newly formed company established through the combination of Intralot and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions.   Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. Operating at the intersection of technology, regulation, and entertainment. We are optimally positioned to capitalise on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets. Well, what about the team?   Our Customer Support Advisors play a pivotal role in ensuring our players receive a world-class experience at every turn. Our fun and fast-paced contact centre supports players across the UK, Ireland, Europe and a growing number of international markets, so the enquiries reaching you are as varied as the people behind them: payments and verification,...

About us Bally’s Intralot is a newly formed company established through the combination of Intralot and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions.   Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. Operating at the intersection of technology, regulation, and entertainment. We are optimally positioned to capitalise on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets. Well, what about the team?   Our Customer Support Advisors play a pivotal role in ensuring our players receive a world-class experience at every turn. Our fun and fast-paced contact centre supports players across the UK, Ireland, Europe and a growing number of international markets, so the enquiries reaching you are as varied as the people behind them: payments and verification,...

Responsibilities: Deliver outstanding player support on Risk & Fraud matters, including account issues, verification, and document reviews.   Review alerts and player activity to detect and prevent fraud across our sportsbook and casino platforms. Conduct account due diligence using back-office tools to identify suspicious or unusual player behaviour. Investigate escalations from Payments, KYC, Customer Support, Compliance, and VIP teams. Monitor daily reports to spot and mitigate fraudulent or suspicious activity across player accounts. Analyze deposits, withdrawals, sportsbook wagering, casino play, and other account activity to identify potential risk and determine when additional verification is needed. Track and document accounts requiring reporting to state authorities and regulatory bodies. Identify emerging fraud trends and player behaviour patterns, keeping Supervisors, Team Leads, and Managers informed. Prepare Suspicious...

DevOps Engineer (Cloudflare Edge, TypeScript) 📍  Location:  Remote (Europe time zones preferred) 💼  Experience:  Senior-level 🕓  Type:  Full-time About our Technologies we are building a next-generation platform. Fast, modular, and designed for multi-brand scalability, on  Cloudflare Edge  with  TypeScript, Workers, Durable Objects, D1, KV, and R2 . Evolving beyond a legacy Laravel PHP / AWS monolith toward  real-time, low-latency scalability.   The Role You’ll be responsible for our infrastructure, CI/CD pipelines, release management, and overall system reliability. As DevOps, you’ll help design and operate the Cloudflare-based infrastructure that powers our services, assist product and dev teams with great tooling, and maintain our CI/CD processes within a  high-traffic iGaming environment .   What You’ll Do   Lead the infrastructure...