160 customer jobs found

At Aristocrat, our mission is to bring joy to life through the power of play. As a global entertainment and content creation company powered by technology, we create extraordinary gaming experiences enjoyed by millions of players around the globe every day. We are driven by innovation, creativity, connection, and integrity, and are committed to building an inclusive workplace where people can grow, contribute, and succeed. The Director of Customer Solutions Support plays a critical leadership role in delivering on that mission by ensuring our customers receive exceptional support for the technology solutions that power their operations. This position sits at the intersection of customer experience, product innovation, and efficient operations, leading the strategy, performance, and continuous evolution of the support organization. Beyond running day-to-day operations, the Director serves as a key partner to help shape customer outcomes, influence product quality, and drive...

Aristocrat is seeking an accomplished and innovative Senior Director, Data Engineering to lead the development, delivery, and ongoing improvement of our solutions that power customer-facing analytics, reports, and data feeds. This role bridges technology, product, and customer success. You will drive engineering excellence for a complex and visible data platform supporting our global gaming digital businesses. As a key leader, you will guide a geographically distributed engineering team, ensuring secure, scalable, and performant data solutions that empower our customers. Join us to be part of an ambitious team that thrives on innovation, collaboration, and flawless execution! What You'll Do Define and complete the global data engineering strategy for customer-facing solutions, aligning technical completion with product vision and customer expectations. Partner closely with Product teams to translate business needs into scalable technical solutions and serve as a senior...

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: Understand and address customer needs, complaints, or other issues with products or services. Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients. Utilize software, databases, scripts, and tools appropriately. Understand and strive to comply or exceed call center metrics while providing excellent customer service. Be a part of and actively participate in all...

Ignite Your Career Where Innovation Leads the Way! Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact. Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation. Well, What About The Role? We are looking for a professional Call Center Representative to provide our customers with the best possible service. In this role you will answer...

Who we are? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.  With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".  Well, what about the team? We are looking for a...

Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! We are in search of a hardworking, customer-focused Field Service Technician to join our upbeat team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will bring immediate value to...

We are excited to announce that we have several open opportunities for talented, proactive and enthusiastic Field Service Technicians to join the Aristocrat team.  By joining Aristocrat, you’ll be part of a global entertainment and gaming content creation company that offers a diverse range of products and services including electronic gaming machines and venue management systems that serve customers and entertain millions of players worldwide every day.  By joining our team, you’ll have the opportunity to help drive the success of our customers while bringing fun and passion into the work you do daily.  Whether it’s driving to a customer venue, troubleshooting a problem, or installing a new cabinet, if you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!  Our team of over 7,300 people across the globe is united by our company mission to bring joy to life through the power of play, so what are you waiting for? As a Field...

Aristocrat is looking for a driven Workday Senior Developer to propel our ambitious projects. Join our engineering team to apply your expertise in creating seamless integration solutions for our cloud-based Workday products. This position provides an outstanding chance to influence the future of our integrations and contribute significantly to our goal of spreading happiness through the power of play. What You'll Do: Lead the development of highly complex integrations between HR, Payroll, and Benefits Partners using Workday tools. Apply your solid knowledge of Workday Studio and PECI for seamless integration development. Configure and develop technical integrations using Workday Studio, Workday RaaS Integrations, Enterprise Interface Builder (EIB), Complex Calculated Fields, Web Services, Workday Custom Reports, XSLT, and XPath. Lead data conversion concepts and their impacts on business processes, including Workday iLoads. Collaborate with collaborators to...

We are looking for a Technical Product Owner to join our AREA team, where you will collaborate with your leader in leading the discovery, design, development, and continuous improvement of our unique B2B AREA Suite of apps. As a key player in our team, you will collaborate with internal cross-functional teams and external development partners to ensure seamless project execution. Your ability to run discovery sessions, lead feature development, and run rollout and training will be essential in delivering high-quality digital experiences for users.   What you'll do Writing features and requirement documents (PRDs) based on customer needs and product strategy Conduct market research, analyze user trends, and capture customer feedback to find opportunities for innovation and differentiation. Collaborate with cross-functional teams, including sales, commercial, engineering, and other team members. Develop and maintain a deep understanding of our target users, their needs,...

Sr. Hardware Project Manager Global Engineering D&D At Aristocrat, we're committed to crafting outstanding experiences for millions of players worldwide. As our Sr. Hardware Project Manager, you'll be at the forefront of innovation, leading ambitious projects that build the future of gaming. Join a world-class team dedicated to flawless execution and continuous improvement. This is your chance to create a significant impact within a dynamic and collaborative environment. What You'll Do • Offer complete project management direction for complex NPD and NTD programs from concept through development, validation, and production release. • Own delivery outcomes, ensuring programs meet committed schedule, cost, quality, and regulatory targets. • Lead and influence cross-functional teams across engineering, product management, operations, supply chain, and external partners to drive alignment and execution. • Develop and maintain coordinated project plans, including schedules, budgets,...

At Aristocrat, we strive to provide superior gaming content and technology, supported by an innovative and inclusive culture. As an Onboarding and Solution Optimisation Manager, your role will be crucial to implementing and optimizing systems for Customer Support, Risk, Fraud, and KYC. This outstanding opportunity empowers you to lead efforts that improve operational efficiency and foster business growth, making a meaningful difference to our success! What You'll Do Lead the setup, configuration, and rollout of operational systems for new brands. Manage integrations between systems and internal/external platforms. Ensure systems are aligned with operational workflows and business requirements. Act as the primary owner of system configurations and structure. Find opportunities to improve workflows, automation, and system usage. Lead deployment of new features and capabilities, including AI agents and automation tools. Standardize processes and guidelines...

Join Aristocrat, a global leader in regulated gaming entertainment, where innovation, reliability, and adherence to regulations are crucial to our operations. As a Senior Network Engineer – Class II Gaming Systems, you will play a crucial role in developing and maintaining the network framework that supports Class II gaming operations. This position offers an exceptional opportunity to work in a highly regulated, 24x7 production environment. You will direct network builds and operational plans across our data centers and customer locations. Your knowledge will ensure the smooth performance and security of our vital systems, greatly influencing our worldwide gaming networks. What You'll Do Construct, align, and improve secure, scalable network builds for Class II gaming systems. Take ownership for network build decisions from start to finish across primary and secondary data centers as well as customer environments. Act in a lead technical capacity for complex network and...

At Aristocrat, we take pride in being a global leader in gaming content and technology. As a member of our Licensing team, the Licensing Officer plays a vital role in ensuring our operations run smoothly and follow various gaming regulations. This position is especially important as it directly influences our capacity to compete and thrive in the ever-changing gaming industry. Our cooperative culture and mission to bring happiness through play make this opportunity outstanding and exciting for driven professionals! What You'll Do Prepare corporate, Key Person gaming applications, and business licenses (initial and renewals) as requested by Regulatory Authorities Establish collaborative connections with other departments to gather essential information for gaming applications Process requests from Regulatory Authorities for additional information, documentation, and fees to acquire or renew gaming licenses Act as a point of contact with Regulatory Authorities during audits,...

Join Aristocrat as our Director of Revenue Operations and Analytics! This outstanding opportunity allows you to lead the evolution of our global revenue intelligence capability. You'll transform how we use data, systems, and analytics to drive growth, efficiency, and decision-making. Working at the intersection of Sales, Sales Operations, and our central data organization, you'll define revenue data structures and integrate actionable insights across the business. Be part of a team that moves from retrospective reporting to forward-looking predictive insights! What You'll Do Define how Sales data is structured, governed, and brought to bear for revenue analytics and performance management. Partner with Sales leadership and internal platform teams to translate business requirements into scalable system capabilities. Collaborate with the central data organization to establish a coordinated data model across revenue, customer, and product datasets. Drive alignment on global...

At Aristocrat, we compose world-class gaming experiences that entertain millions of players globally. As a Field Engineer I, you will play a meaningful role in our mission to deliver flawless gaming systems. This is an outstanding opportunity for a dynamic individual who excels in problem-solving and enjoys collaboration. You'll engage in pre-sales consultation, implementation, and provide outstanding post-sales technical support. Join us and be a part of an ambitious team that values innovation and happiness! What You'll Do Serve as the primary technical contact for assigned customer sites, ensuring alignment with business needs. Plan, coordinate, and complete software installations, upgrades, and hardware configurations. Troubleshoot technical issues related to software, firmware, and hardware. Develop and manage project plans, ensuring timely execution. Furnish post-installation aid to preserve system stability and customer happiness. Collaborate with collaborators to...

At Aristocrat, our mission is to bring happiness to life through the power of play! As a Server Repair Technician in our Information Technology team, you'll play a meaningful role in ensuring our gaming systems operate flawlessly. Our culture is built on collaboration, innovation, and excellence, making this role vital to our success. If you are ambitious and eager to compete in a world-class environment, this opportunity is for you. What You'll Do Build, set up, and configure various server platforms and Ethernet devices, ensuring compliance with gaming regulations and internal/external requirements. Install drivers and software on Ethernet controllers, data storage devices, network interface cards, and other network devices. Perform test procedures on server equipment, troubleshoot customer-reported issues, and implement corrections. Identify and report significant technical or quality problems to Production leadership and assist in developing solutions....

Continuous Improvement Engineer At Aristocrat, we're dedicated to delivering world-class manufacturing excellence through continuous improvement and innovation. As a Continuous Improvement Engineer at our Tulsa Integration Center, you'll play a vital role in driving our ambitious goals and ensuring our production processes are world class. Join our team and contribute to our mission of crafting a more efficient, safe, and high-quality production environment! What You'll Do Bring value by mapping value streams, conducting time studies, and analyzing data in warehouse and assembly operations. Optimize process safety, quality, and efficiency using Lean Manufacturing concepts. Implement tools such as A3, Six Sigma, DMAIC, 5S+Safety, Standard Operating Work, Gemba, Kaizen, and Shadow boards. Mentor employees in LEAN manufacturing methodologies and build CI culture. Analyze First Pass yield of various manufacturing work streams and drive focused Kaizen events to reduce...

Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! We are in search of a hardworking, customer-focused Field Service Technician to join our upbeat team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will bring immediate value to...

The Vice President, Global Data Platforms is a senior leader in Aristocrat's Enterprise Data & Analytics (ED&A) organization. They are accountable for defining and leading the global strategy, delivery, and operational excellence of enterprise data platforms. The role focuses on uniting and advancing data platforms across people, process, and technology to deliver scalable, reliable, and high-quality capabilities that power enterprise analytics, AI, and commercial data services. It ensures platforms produce trusted, well-structured, and consumable data that meets business and customer needs. The role drives the adoption of AI and automation to improve engineering efficiency, platform intelligence, and operational efficiency. Operating across a complex, global matrix environment, this leader influences outcomes across organizational boundaries. Join us in advancing scalable, high-impact data platforms that power analytics and AI across Aristocrat! What you’ll do...

Aristocrat is looking for a Project Engagement Manager who is passionate about quality in everything they do while leading the implementation of Aristocrat’s products. The role is responsible for leading multiple teams in a matrix environment in the CXS Engagement Management office. While onsite at our casino customers, you will be responsible for interacting with customers, Aristocrat Interactive team members, as you lead the installation of marketing, accounting, operations, and table games systems in new and existing properties.   What You'll Do Coordinate installation of Aristocrat software and hardware products at customer locations, delivering projects on time, on budget and to the required specifications. Interact directly with customers and third-party vendors throughout the project lifecycle. Verify project scope, confirming the customer’s needs and current systems operations. Develop a firm timetable for gaming software installation, discuss the...