69 customer service jobs found

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. What You'll Do Be the first point of contact for customers reaching out via phone, chat, and email during the most exciting sports season. Handle a high volume of inbound and outbound interactions with professionalism and care Listen actively and empathetically to understand the real reason behind every contact, asking the right questions to get a full picture before offering solutions Resolve customer questions, complaints, and issues related to our products and services efficiently, accurately, and courteously De-escalate tense situations with...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

At Aristocrat, we’re driven by a mission to bring happiness to life through the power of play. We’re looking for a dedicated Customer Service Manager to lead and expand our customer service operations. This role is essential to our success, offering the chance to shape multiple channels, locations, and brands. If you are a strategic leader committed to delivering seamless customer experiences, we want you on our team! Join us in evolving the customer journey and making a meaningful impact in a fast-growing, dynamic environment. What You'll Do Direct and coordinate multi-channel customer support functions (phone, email, chat, social media) spanning multiple locations and brands. Coordinate inbound and outbound contact strategies to ensure an outstanding customer experience. Develop and implement customer service policies, procedures, and guidelines. Collaborate with key partners (Marketing, CRM, HR, Compliance, Operations) to align service initiatives with business goals. Drive...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: Understanding and addressing their needs, complaints, or other issues with products or services. Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients. Utilizing software, databases, scripts, and tools appropriately. Understand and strive to comply or exceed call center metrics while providing excellent customer service. Being a part of and actively...

Who we are? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.  With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".  Well, what about the team? We are looking for a...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Company Summary We're pioneers in our field and steadfast in our pursuit of excellence. Aristocrat is an ideas' company at heart, which means innovation is embedded into every aspect of our business. Whether we're crafting streamlined new cabinets, premium game content, or award-winning systems, we use fresh thinking and creativity. We deliver the world's greatest gaming experience every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity. Job Description Summary As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution. Job Requirements...

Become a Social Media Coordinator at Aristocrat and take a key role in crafting our brand’s digital presence. We aim to spread happiness through the power of play. In this position, you will contribute to crafting top-tier customer experiences. This is not just a job but an opportunity to innovate and lead within social media support, promoting dedication and engagement with outstanding customer service. What You'll Do Handle all social media accounts related to inbound and outbound customer support, covering Facebook, Twitter/X, Instagram, TikTok, and LinkedIn. Respond promptly and professionally to customer inquiries and complaints, ensuring high happiness. Collaborate closely with partners and internal operations teams to maintain consistent messaging and service quality. Track social media trends, evaluating the effect of social interaction across different platforms. Develop and successfully implement programs to improve dedication and engagement, such as the "Social Care...

Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! We are in search of a hardworking, customer-focused Field Service Technician to join our upbeat team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will bring immediate value to...

Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! We are in search of a hardworking, customer-focused Field Service Technician to join our upbeat team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will bring immediate value to...