55 customer experience jobs found

Join Aristocrat, a leader in the entertainment and gaming industry, as an Advanced Insights Data Scientist. Our mission is to build world-class gaming experiences that captivate and entertain millions worldwide. In this role, you'll be at the forefront of commercial strategy, transforming complex datasets into actionable insights that drive key decisions. This is your chance to collaborate with premier professionals in a dynamic and ambitious environment, where your contributions will have a significant impact! What You'll Do Leverage data science, machine learning, and advanced analytics to solve business problems and provide actionable insights. Plan and complete complex projects using statistical applications, big data analyses, and machine learning. Develop innovative analytic solutions, models, and automation processes to support commercial strategy. Build and support data models, algorithms, and statistical analyses for meaningful insights. Stay updated on emerging...

The Product Enablement Lead leads the strategy, development, and delivery of product education programs that build capability, confidence, and readiness across commercial teams. This role serves as the link between Product, Commercial, and customer-facing teams, turning product knowledge into scalable learning experiences that drive product understanding, launch readiness, and commercial success. The ideal candidate combines deep gaming industry knowledge with exceptional presentation and storytelling skills, simplifying technical concepts, building enthusiasm around products and strategy, and delivering memorable experiences that strengthen product knowledge and sales confidence. What You'll Do · Develop and deliver product training programs that build product knowledge and sales readiness across customer-facing teams. · Translate product features, performance data, and business priorities into training materials, presentations, and learning resources. · Create and...

As the Senior Manager of CRM Marketing at Aristocrat, you will have an outstanding opportunity to build and implement data-driven strategies that improve player retention, acquisition, and lifetime value. Your skills in CRM planning and delivery, online marketing, and immediate customer relationship management will play a key role. You will improve the customer journey through player segmentation and personalized promotions. Working closely with teams from Marketing, Product, Business Analytics, and Technology, you will develop player experiences and notably increase conversion and retention. What You'll Do Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication. Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys. Define and optimize segmentation models to enhance targeting and improve engagement rates. Align CLCM strategies with business...

As the Senior Manager of CRM Marketing at Aristocrat, you will have an outstanding opportunity to build and implement data-driven strategies that improve player retention, acquisition, and lifetime value. Your skills in CRM planning and delivery, online marketing, and immediate customer relationship management will play a key role. You will improve the customer journey through player segmentation and personalized promotions. Working closely with teams from Marketing, Product, Business Analytics, and Technology, you will develop player experiences and notably increase conversion and retention. What You'll Do Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication. Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys. Define and optimize segmentation models to enhance targeting and improve engagement rates. Align CLCM strategies with business...

As the Senior Manager of CRM Marketing at Aristocrat, you will have an outstanding opportunity to build and implement data-driven strategies that improve player retention, acquisition, and lifetime value. Your skills in CRM planning and delivery, online marketing, and immediate customer relationship management will play a key role. You will improve the customer journey through player segmentation and personalized promotions. Working closely with teams from Marketing, Product, Business Analytics, and Technology, you will develop player experiences and notably increase conversion and retention. What You'll Do Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication. Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys. Define and optimize segmentation models to enhance targeting and improve engagement rates. Align CLCM strategies with business...

Join Aristocrat, where creativity meets outstanding performance! As a Sales Experience Coordinator, you will play a pivotal role in our dynamic North America sales division, contributing to our mission of delivering world-class gaming experiences. Embrace the opportunity to collaborate with a passionate team and help us push the boundaries of innovation every day! As a key member of the Sales team, this role requires strong organizational skills, accuracy, attention to detail, and the ability to prioritize various tasks and deadlines. The ideal candidate is a proactive, resourceful self-starter with strong administrative and event coordination skills who thrives in a fast-paced, collaborative environment. This position reports to the Manager, Sales Experience and is based at the company’s headquarters in Summerlin, Nevada. What You'll Do Provide administrative and logistical support for sales events, customer experiences, and ticketing activities, ensuring flawless execution...

Summary As a Product Owner in Product Lifecycle Management (PLM) at Aristocrat, you will play a pivotal role in driving digital transformation within our PLM/ERP ecosystem. Your work ensures the flawless operation of our systems, directly impacting our business processes and customer experiences. This is an outstanding opportunity to be part of a world-class team, where your expertise in Teamcenter and M2K will help develop our future. Your contributions will help us compete in the rapidly evolving gaming industry by successfully implementing innovative solutions and optimizing operations. Join us in Las Vegas, NV, and be part of our ambitious journey to redefine gaming technology! What You'll Do Manage the PLM environment, including setup, configuration, and routine maintenance. Provide technical support to resolve user issues and train users for efficient system use. Work closely with operational teams to optimize processes and support business growth. Ensure data accuracy and...

At Aristocrat, we are driven by our mission to bring happiness to life through the power of play. As a world leader in gaming content and technology, our impact spans across regulated land-based gaming, social casino, and regulated online real-money gaming. We're committed to encouraging an inclusive culture where innovation thrives and outstanding service is delivered. We want a dedicated Service Support Representative to be part of our team. This job is key in ensuring excellent customer service and support for our Aristocrat CXS software. If you are ambitious and keen to help build a world-class team, this position is perfect for you! What You'll Do Answer all incoming CXS calls or emails, gather case details, and dispatch to appropriate support groups. Provide front-end/first-level application support when possible. Ensure maintenance of personal Service Level Agreement(s) and others on the assigned team. Verify daily outstanding customer issues until completion of the...

Continuous Improvement Engineer At Aristocrat, we're dedicated to delivering world-class manufacturing excellence through continuous improvement and innovation. As a Continuous Improvement Engineer at our Tulsa Integration Center, you'll play a vital role in driving our ambitious goals and ensuring our production processes are world class. Join our team and contribute to our mission of crafting a more efficient, safe, and high-quality production environment! What You'll Do Bring value by mapping value streams, conducting time studies, and analyzing data in warehouse and assembly operations. Optimize process safety, quality, and efficiency using Lean Manufacturing concepts. Implement tools such as A3, Six Sigma, DMAIC, 5S+Safety, Standard Operating Work, Gemba, Kaizen, and Shadow boards. Mentor employees in LEAN manufacturing methodologies and build CI culture. Analyze First Pass yield of various manufacturing work streams and drive focused Kaizen events to reduce...

At Aristocrat, we’re driven by a mission to bring happiness to life through the power of play. We’re looking for a dedicated Customer Service Manager to lead and expand our customer service operations. This role is essential to our success, offering the chance to shape multiple channels, locations, and brands. If you are a strategic leader committed to delivering seamless customer experiences, we want you on our team! Join us in evolving the customer journey and making a meaningful impact in a fast-growing, dynamic environment. What You'll Do Direct and coordinate multi-channel customer support functions (phone, email, chat, social media) spanning multiple locations and brands. Coordinate inbound and outbound contact strategies to ensure an outstanding customer experience. Develop and implement customer service policies, procedures, and guidelines. Collaborate with key partners (Marketing, CRM, HR, Compliance, Operations) to align service initiatives with business goals. Drive...

At Aristocrat, we create moments of joy for millions of players around the world. Behind every great game, product, and customer experience is phenomenal talent-and that is where you come in. As a Talent Acquisition Partner, you will be both a hands-on recruiter and trusted advisor. You will lead a portfolio of approximately 15–25 roles, helping leaders define the talent they need, build practical hiring strategies, and make confident, high-quality decisions. What You'll Do Partner with business leaders and hiring managers to clarify role outcomes, target profiles, assessment plans, and hiring priorities before a search begins. Be responsible for the end-to-end hiring process, including sourcing, candidate engagement, screening, interviews, debriefs, offers, and handoff to onboarding. Build strong pipelines for priority and difficult-to-fill roles through research, proactive outreach, and targeted sourcing strategies. Use the Talent Intelligence Layer- Draup...

At Aristocrat, we believe in pushing the boundaries of creativity and innovation to deliver outstanding gaming experiences. As an Engineering Change Management Analyst/Associate, you will be essential to upholding meticulous engineering processes and world-class product quality. This role provides an outstanding opportunity to build the future of our engineering change management and work alongside colleagues known for their innovative thinking and expertise. If you are ambitious, thorough, and thrive in a dynamic environment, this is the perfect role for you!    What You'll Do   Manage the lifecycle of engineering change requests (ECRs) and engineering change orders (ECOs), ensuring all changes are thoroughly detailed and aligned with company procedures.   Analyze the impacts and dependencies of changes, performing comprehensive audits and data validation for hardware ECR/ECO packages.   Maintain a centralized repository for...

At Aristocrat, we strive to bring happiness to life through the power of play. Our culture focuses on collaboration, innovation, and a relentless focus on excellence. As the Manager for Sourcing & Supplier Excellence in Contract Manufacturing, you will be instrumental in crafting the future of our gaming products. This role is outstanding as you will lead strategic sourcing and supplier management, guaranteeing world-class performance and steady improvement throughout our global supply chain. Join us in this exciting role to drive supplier excellence that contributes directly to the success of our innovative gaming solutions! What You'll Do Lead global sourcing strategy development and execution for contract manufacturing and direct material categories. Own commercial relationships with strategic Contract Manufacturers. Collaborate with quality and compliance teams on supplier excellence initiatives and governance procedures. Negotiate supply agreements, pricing,...

At Aristocrat, we believe in crafting world-class gaming experiences that bring happiness and excitement to our players. As a Customer Success Manager, you will play a pivotal role in ensuring our customers' happiness and success with our products. You’ll have the opportunity to work with a dynamic team, dedicated to innovation and customer-centric solutions. This role is perfect for someone who is ambitious, enjoys building relationships, and thrives in a fast-paced environment. Join us in our mission to deliver outstanding customer experiences and be part of a company that values talent, collaboration, and excellence! What You'll Do Support customer onboarding, product implementation, and user enablement activities. Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines. Maintain accurate customer records, meeting notes, and...

Become a Social Media Coordinator at Aristocrat and take a key role in crafting our brand’s digital presence. We aim to spread happiness through the power of play. In this position, you will contribute to crafting top-tier customer experiences. This is not just a job but an opportunity to innovate and lead within social media support, promoting dedication and engagement with outstanding customer service. What You'll Do Handle all social media accounts related to inbound and outbound customer support, covering Facebook, Twitter/X, Instagram, TikTok, and LinkedIn. Respond promptly and professionally to customer inquiries and complaints, ensuring high happiness. Collaborate closely with partners and internal operations teams to maintain consistent messaging and service quality. Track social media trends, evaluating the effect of social interaction across different platforms. Develop and successfully implement programs to improve dedication and engagement, such as the "Social Care...

At Aristocrat, our mission is to bring happiness to life through the power of play! As a top gaming content and technology company, we value diversity and inclusion. Innovation and collaboration drive all our efforts. Our Customer Service Agents are vital to our success, offering outstanding service and support to our valued VIP clients. If you enjoy delivering world-class customer experiences and excel in a dynamic, fast-paced setting, this role is ideal for you!   What You'll Do Offer focused assistance to clients, handling account, product, and service questions. Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications. Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls. Share exclusive marketing offers and updates with clients. Offer insights on service gaps and customer feedback to elevate service standards. Meet and exceed...

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. Ready to take the first step in your professional journey? Rush Street Interactive (RSI), a leader in the fast-growing iGaming industry, is offering a 12-week internship focused on customer support and player experience.   As a Player Support Intern, you’ll work alongside our Customer Support team to learn how we assist players, resolve concerns, and deliver positive experiences across RSI’s online gaming platforms. You’ll develop practical skills in customer communication, problem-solving, issue documentation, and escalation while gaining experience in a dynamic, technology-driven environment.   You’ll receive guidance...

As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution. What You'll Do Work with developers, support personnel, installation teams on software-related concerns reported by customers. Build relevant documents that support development and provide insight of work done to other team members. Excited and passion about development/problem solving. Follows Company programming standards. Dedicated to team success. Works well in a team environment. Performs other duties as assigned. What We're Looking For Bachelor’s degree in computer science, Engineering, or a related field accompanied by 8+ years of IT proven experience, or equivalent professional...

At Aristocrat, we are on a mission to bring happiness to life through the power of play! As a leading entertainment and content-building company, we are powered by technology and innovation, delivering world-class mobile and casino games to millions of people daily. Our dynamic culture and goal-focused approach develop an inclusive environment where your contributions matter. Joining us as a Staff Engineer, Delivery, you'll play a pivotal role in driving our engineering team's success and ensuring flawless execution of our projects. This is your chance to be part of an ambitious team that values collaboration, technical excellence, and continuous growth! What You'll Do Own sprint and achievement planning, ensuring work is accurately sequenced, prioritized, and resourced. Assign tasks across the team based on capacity, technical fit, and business priority. Proactively surface and remove blockers — whether technical, process-related, or cross-team dependencies — before they...

Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! We are in search of a hardworking, customer-focused Field Service Technician to join our upbeat team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will bring immediate value to...