112 customer support team lead jobs found

Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere. If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service! What You'll Do Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. Support team members with advanced calls, client issues, and technology problems. Dealt with customer issues promptly and effectively. Collaborate with other departments to resolve complex issues for a seamless customer experience. Ensure accurate documentation of all customer...

Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere. If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service! What You'll Do Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. Support team members with advanced calls, client issues, and technology problems. Dealt with customer issues promptly and effectively. Collaborate with other departments to resolve complex issues for a seamless customer experience. Ensure accurate documentation of all customer...

Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere. If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service! What You'll Do Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. Support team members with advanced calls, client issues, and technology problems. Dealt with customer issues promptly and effectively. Collaborate with other departments to resolve complex issues for a seamless customer experience. Ensure accurate documentation of all customer...

Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere. If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service! What You'll Do Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. Support team members with advanced calls, client issues, and technology problems. Dealt with customer issues promptly and effectively. Collaborate with other departments to resolve complex issues for a seamless customer experience. Ensure accurate documentation of all customer...

Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere. If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service! What You'll Do Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. Support team members with advanced calls, client issues, and technology problems. Dealt with customer issues promptly and effectively. Collaborate with other departments to resolve complex issues for a seamless customer experience. Ensure accurate documentation of all customer...

Aristocrat is looking for a Project Engagement Manager who is passionate about quality in everything they do while leading the implementation of Aristocrat’s products. The role is responsible for leading multiple teams in a matrix environment in the CXS Engagement Management office. While onsite at our casino customers, you will be responsible for interacting with customers, Aristocrat Interactive team members, as you lead the installation of marketing, accounting, operations, and table games systems in new and existing properties. What You'll Do Coordinate installation of Aristocrat software and hardware products at customer locations, delivering projects on time, on budget and to the required specifications. Interact directly with customers and third-party vendors throughout the project lifecycle. Verify project scope, confirming the customer’s needs and current systems operations. Develop a firm timetable for gaming software installation, discuss the project...

About the Job Serving as an experienced delivery leader on the Global Product Strategic Delivery Team, the Senior Program Manager is responsible for guiding complex, enterprise-scale initiatives across Aristocrat’s global product portfolio. This professional role drives cross-functional execution across Product, Technology, Engineering, Operations, Commercial, Compliance, and leadership teams to ensure strategic priorities are translated into clear plans, disciplined governance, measurable outcomes, and sustained business value. As a trusted partner to senior leaders, this role provides structure in ambiguity, influences alignment across matrixed teams, and drives accountability for delivery commitments, risks, dependencies, decisions, and outcomes. The Senior Program Manager operates with a high degree of autonomy. They engage regularly with senior management. They help mature standards, tools, data analysis, and fulfillment practices across the organization. What You’ll...

Are you ready to join a world-class team and take your logistics career to the next level? At Aristocrat, we're seeking an exceptionally skilled and ambitious Global Logistics Lead to help us flawlessly implement our logistics strategy across our global network. You'll have the opportunity to lead and innovate in a role that directly influences our mission and success! What You'll Do Lead the implementation of global logistics strategy across carriers and third-party logistics providers, translating business objectives into clear priorities and actions. Direct and support designated quarterly business reviews (QBRs), handling agendas, scorecards, presentations, action logs, follow-ups, and accountability for agreed commitments. Develop and nurture constructive logistics partner collaborations by holding routine meetings, discussing performance, managing challenges, and planning service upgrades. Serve as the main contact for recurring or systemic carrier and service-provider...

Are you ready to join a world-class team and take your logistics career to the next level? At Aristocrat, we're seeking an exceptionally skilled and ambitious Global Logistics Lead to help us flawlessly implement our logistics strategy across our global network. You'll have the opportunity to lead and innovate in a role that directly influences our mission and success! What You'll Do Lead the implementation of global logistics strategy across carriers and third-party logistics providers, translating business objectives into clear priorities and actions. Direct and support designated quarterly business reviews (QBRs), handling agendas, scorecards, presentations, action logs, follow-ups, and accountability for agreed commitments. Develop and nurture constructive logistics partner collaborations by holding routine meetings, discussing performance, managing challenges, and planning service upgrades. Serve as the main contact for recurring or systemic carrier and service-provider...

Are you ready to join a world-class team and take your logistics career to the next level? At Aristocrat, we're seeking an exceptionally skilled and ambitious Global Logistics Lead to help us flawlessly implement our logistics strategy across our global network. You'll have the opportunity to lead and innovate in a role that directly influences our mission and success! What You'll Do Lead the implementation of global logistics strategy across carriers and third-party logistics providers, translating business objectives into clear priorities and actions. Direct and support designated quarterly business reviews (QBRs), handling agendas, scorecards, presentations, action logs, follow-ups, and accountability for agreed commitments. Develop and nurture constructive logistics partner collaborations by holding routine meetings, discussing performance, managing challenges, and planning service upgrades. Serve as the main contact for recurring or systemic carrier and service-provider...

Are you ready to join a world-class team and take your logistics career to the next level? At Aristocrat, we're seeking an exceptionally skilled and ambitious Global Logistics Lead to help us flawlessly implement our logistics strategy across our global network. You'll have the opportunity to lead and innovate in a role that directly influences our mission and success! What You'll Do Lead the implementation of global logistics strategy across carriers and third-party logistics providers, translating business objectives into clear priorities and actions. Direct and support designated quarterly business reviews (QBRs), handling agendas, scorecards, presentations, action logs, follow-ups, and accountability for agreed commitments. Develop and nurture constructive logistics partner collaborations by holding routine meetings, discussing performance, managing challenges, and planning service upgrades. Serve as the main contact for recurring or systemic carrier and service-provider...

Are you ready to join a world-class team and take your logistics career to the next level? At Aristocrat, we're seeking an exceptionally skilled and ambitious Global Logistics Lead to help us flawlessly implement our logistics strategy across our global network. You'll have the opportunity to lead and innovate in a role that directly influences our mission and success! What You'll Do Lead the implementation of global logistics strategy across carriers and third-party logistics providers, translating business objectives into clear priorities and actions. Direct and support designated quarterly business reviews (QBRs), handling agendas, scorecards, presentations, action logs, follow-ups, and accountability for agreed commitments. Develop and nurture constructive logistics partner collaborations by holding routine meetings, discussing performance, managing challenges, and planning service upgrades. Serve as the main contact for recurring or systemic carrier and service-provider...

At Aristocrat, our mission is to bring happiness to life through the power of play. We lead the gaming content and technology industry. Our culture values creativity, innovation, and excellence. Our team aims to make a meaningful impact on gaming. We seek a Systems Engineer to help achieve our ambitious goals. This role ensures the stability, integrity, and efficiency of our Information Systems. It supports our core business functions. If you are passionate about cloud operations and application deployment, this opportunity is for you in a dynamic, collaborative environment. What You'll Do Collaborate and lead the implementation of scalable and robust infrastructure and applications that align with business objectives. Evaluate existing systems and propose improvements to efficiency, performance, and reliability. Deliver sophisticated technical assistance and management of crucial infrastructure systems such as Azure Local, Okta, Windows Server and Desktop Operating Systems,...

At Aristocrat, our mission is to bring happiness to life through the power of play. We lead the gaming content and technology industry. Our culture values creativity, innovation, and excellence. Our team aims to make a meaningful impact on gaming. We seek a Systems Engineer to help achieve our ambitious goals. This role ensures the stability, integrity, and efficiency of our Information Systems. It supports our core business functions. If you are passionate about cloud operations and application deployment, this opportunity is for you in a dynamic, collaborative environment. What You'll Do Collaborate and lead the implementation of scalable and robust infrastructure and applications that align with business objectives. Evaluate existing systems and propose improvements to efficiency, performance, and reliability. Deliver sophisticated technical assistance and management of crucial infrastructure systems such as Azure Local, Okta, Windows Server and Desktop Operating Systems,...

At Aristocrat, our mission is to bring happiness to life through the power of play. We lead the gaming content and technology industry. Our culture values creativity, innovation, and excellence. Our team aims to make a meaningful impact on gaming. We seek a Systems Engineer to help achieve our ambitious goals. This role ensures the stability, integrity, and efficiency of our Information Systems. It supports our core business functions. If you are passionate about cloud operations and application deployment, this opportunity is for you in a dynamic, collaborative environment. What You'll Do Collaborate and lead the implementation of scalable and robust infrastructure and applications that align with business objectives. Evaluate existing systems and propose improvements to efficiency, performance, and reliability. Deliver sophisticated technical assistance and management of crucial infrastructure systems such as Azure Local, Okta, Windows Server and Desktop Operating Systems,...

At Aristocrat, our mission is to bring happiness to life through the power of play. We lead the gaming content and technology industry. Our culture values creativity, innovation, and excellence. Our team aims to make a meaningful impact on gaming. We seek a Systems Engineer to help achieve our ambitious goals. This role ensures the stability, integrity, and efficiency of our Information Systems. It supports our core business functions. If you are passionate about cloud operations and application deployment, this opportunity is for you in a dynamic, collaborative environment. What You'll Do Collaborate and lead the implementation of scalable and robust infrastructure and applications that align with business objectives. Evaluate existing systems and propose improvements to efficiency, performance, and reliability. Deliver sophisticated technical assistance and management of crucial infrastructure systems such as Azure Local, Okta, Windows Server and Desktop Operating Systems,...

At Aristocrat, our mission is to bring happiness to life through the power of play. We lead the gaming content and technology industry. Our culture values creativity, innovation, and excellence. Our team aims to make a meaningful impact on gaming. We seek a Systems Engineer to help achieve our ambitious goals. This role ensures the stability, integrity, and efficiency of our Information Systems. It supports our core business functions. If you are passionate about cloud operations and application deployment, this opportunity is for you in a dynamic, collaborative environment. What You'll Do Collaborate and lead the implementation of scalable and robust infrastructure and applications that align with business objectives. Evaluate existing systems and propose improvements to efficiency, performance, and reliability. Deliver sophisticated technical assistance and management of crucial infrastructure systems such as Azure Local, Okta, Windows Server and Desktop Operating Systems,...

Aristocrat offers gaming experiences enjoyed by millions globally. In the role of Field Engineering Supervisor, the Field Engineering Supervisor directs the efforts of the Field Engineer team to deliver technical assistance for sales account teams, development, engineering, product management, and tribal casino customers. This position requires a strong knowledge of field engineering processes and management experience to efficiently and optimally support all aspects of an Aristocrat CII server project, performing requirements analysis and discovery efforts, creates, and handle project schedules, provides defect triage, report project status, supports continuous process improvement efforts, provides process training, and performs other duties as assigned efficiently and effectively. What You'll Do Coordinate activities involving the Field Engineer group to support client-facing units, product development, technical staff, product administration, and tribal casino customers....

Aristocrat offers gaming experiences enjoyed by millions globally. In the role of Field Engineering Supervisor, the Field Engineering Supervisor directs the efforts of the Field Engineer team to deliver technical assistance for sales account teams, development, engineering, product management, and tribal casino customers. This position requires a strong knowledge of field engineering processes and management experience to efficiently and optimally support all aspects of an Aristocrat CII server project, performing requirements analysis and discovery efforts, creates, and handle project schedules, provides defect triage, report project status, supports continuous process improvement efforts, provides process training, and performs other duties as assigned efficiently and effectively. What You'll Do Coordinate activities involving the Field Engineer group to support client-facing units, product development, technical staff, product administration, and tribal casino customers....

Aristocrat offers gaming experiences enjoyed by millions globally. In the role of Field Engineering Supervisor, the Field Engineering Supervisor directs the efforts of the Field Engineer team to deliver technical assistance for sales account teams, development, engineering, product management, and tribal casino customers. This position requires a strong knowledge of field engineering processes and management experience to efficiently and optimally support all aspects of an Aristocrat CII server project, performing requirements analysis and discovery efforts, creates, and handle project schedules, provides defect triage, report project status, supports continuous process improvement efforts, provides process training, and performs other duties as assigned efficiently and effectively. What You'll Do Coordinate activities involving the Field Engineer group to support client-facing units, product development, technical staff, product administration, and tribal casino customers....