9 customer jobs found

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: Understanding and addressing their needs, complaints, or other issues with products or services. Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients. Utilizing software, databases, scripts, and tools appropriately. Understand and strive to comply or exceed call center metrics while providing excellent customer service. Being a part of and actively...

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: Understanding and addressing their needs, complaints, or other issues with products or services. Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients. Utilizing software, databases, scripts, and tools appropriately. Understand and strive to comply or exceed call center metrics while providing excellent customer service. Being a part of and actively...

About the Role We are looking for a Product Manager to serve as a key execution partner across the Sports Media API portfolio, with a primary focus on U.S.-based sports products and content initiatives. This is a Product Management role first. You will turn portfolio strategy into action by defining requirements, managing priorities and backlogs, triaging product issues, coordinating delivery, and moving initiatives from discovery through launch. You will operate across multiple Sports Media products rather than being limited to a single sport or product line. A core responsibility will be supporting the day-to-day product ownership of major U.S. sports APIs and related content initiatives, including areas such as the NFL, NBA, MLB, NHL, college sports, NASCAR, and golf. You will provide additional Product capacity and subject-matter expertise so that issues, opportunities, and roadmap initiatives can be handled effectively without creating unnecessary single points of...

At Sportradar, our global sales organisation empowers, elevates and exceeds. We are a passionate and driven team that values client centricity, accountability, teamwork, and integrity. As a Sales Development Representative (SDR), you will play a critical role in fueling our revenue growth by identifying and qualifying new business opportunities. You’ll be the first point of contact for potential clients, helping to shape their understanding of Sportradar’s value proposition. This role is ideal for a motivated self-starter who thrives in a fast-paced environment and is eager to grow within a global sales organisation. THE CHALLENGE: Lead Generation:  Identify and engage potential clients through outbound prospecting (email, phone, LinkedIn) and inbound lead follow-up. Qualification:  Assess prospect fit based on Sportradar’s ideal customer profiles and qualify leads for handoff to the sales team. Collaboration:  Work closely with Marketing and Sales to align messaging,...

ABOUT US The Sports Media Team at Sportradar builds platforms and products that collect, curate, distribute, analyze, and personalize sports data and content. We hold exclusive data rights with top leagues including MLB, NBA, NHL, and NASCAR and deliver the fastest and most accurate live game data on the market. Our APIs power products from Apple, Google, Amazon, and thousands of other customers globally. Our Analytics Products and Broadcast Solutions are behind the stats and storylines seen by millions of fans watching the World Series, Super Bowl, and every game in between. We are seeking an Engineering Manager to lead a team of talented engineers building enterprise-grade, high-uptime sports analytics and broadcast tooling. This role balances people leadership and deep technical engagement. You will manage and grow your team while remaining hands-on enough to shape architecture, guide technical decisions, and maintain the high standards of data accuracy and software...

ABOUT US The Sports Media Team at Sportradar builds platforms and products that collect, curate, distribute, analyze, and personalize sports data and content. We hold exclusive data rights with top leagues including MLB, NBA, NHL, and NASCAR and deliver the fastest and most accurate live game data on the market. Our APIs power products from Apple, Google, Amazon, and thousands of other customers globally. Our Analytics Products and Broadcast Solutions are behind the stats and storylines seen by millions of fans watching the World Series, Super Bowl, and every game in between. We are seeking an Engineering Manager to lead a team of talented engineers building enterprise-grade, high-uptime sports analytics and broadcast tooling. This role balances people leadership and deep technical engagement. You will manage and grow your team while remaining hands-on enough to shape architecture, guide technical decisions, and maintain the high standards of data accuracy and software...

Integrity Sales & Partnerships Lead  reports to the VP, Integrity Services and serves as a member of the Integrity Services global Sales & Partnerships team. The role combines business development, strategic account management, commercial planning, and regional sales operations responsibilities to drive sustainable revenue growth across the Integrity Services portfolio. The successful candidate will be responsible for identifying and converting new business opportunities, expanding strategic client relationships, and supporting the execution of the global product-led commercial strategy. Working closely with product owners, operational teams, and other Sportradar business units, the individual will act as a trusted advisor to sporting organisations while contributing directly to regional and global revenue objectives. This position requires a commercially minded and results-oriented professional with strong business acumen, excellent stakeholder management skills, and...

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities:  Monitor transactions and spot suspicious or unusual activity before it impacts gameplay. Team up with payment providers to solve operational puzzles and customer queries in real-time. Test and launch new payment solutions that make depositing and withdrawing even faster and easier. Investigate and resolve player payment inquiries with empathy and precision. Analyze chargebacks and disputes, because every number tells a story. Look for smarter, smoother ways to enhance customer experience while reducing...

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: This role will be responsible for carrying out the day-to-day processes within the KYC Team Monitor and action all ingoing and outgoing verification activity Ensure with the KYC team, ensure group ‘Know Your Customer’ (KYC), AML (Anti-Money Laundering) and Responsible Gaming strategy is performed in line with regulatory compliance requirements Deal with incoming KYC related escalations from Customer Service Process member Cash Out requests in line with Group AML and KYC policies Monitor 3rd party payment systems to identify...