2 account manager jobs found

Responsibilities: Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play. Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program. Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition. Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time. Create unforgettable moments. Digital exclusives, suite nights and money-can't-buy experiences that turn players into superfans. Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition. Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience....

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: Maintain and provide outstanding Customer Service Levels with any AML related items. Review alerts and triggers, investigate activity, and make confident calls on what’s suspicious. Run due diligence checks (PEP, sanctions, account reviews) using our back-office tools. Jump in on escalations from Payments, KYC, Customer Support, Compliance, and VIP. Monitor daily reports to spot fraud, odd behavior, or anything that feels “not quite right.” Analyze player transactions and gameplay, requesting verification when needed....