13 jobs found

Responsibilities: Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play. Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program. Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition. Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time. Create unforgettable moments. Digital exclusives, suite nights and money-can't-buy experiences that turn players into superfans. Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition. Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience....

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities:  Monitor transactions and spot suspicious or unusual activity before it impacts gameplay. Team up with payment providers to solve operational puzzles and customer queries in real-time. Test and launch new payment solutions that make depositing and withdrawing even faster and easier. Investigate and resolve player payment inquiries with empathy and precision. Analyze chargebacks and disputes, because every number tells a story. Look for smarter, smoother ways to enhance customer experience while reducing...

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: Maintain and provide outstanding Customer Service Levels with any AML related items. Review alerts and triggers, investigate activity, and make confident calls on what’s suspicious. Run due diligence checks (PEP, sanctions, account reviews) using our back-office tools. Jump in on escalations from Payments, KYC, Customer Support, Compliance, and VIP. Monitor daily reports to spot fraud, odd behavior, or anything that feels “not quite right.” Analyze player transactions and gameplay, requesting verification when needed....

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: This role will be responsible for carrying out the day-to-day processes within the KYC Team Monitor and action all ingoing and outgoing verification activity Ensure with the KYC team, ensure group ‘Know Your Customer’ (KYC), AML (Anti-Money Laundering) and Responsible Gaming strategy is performed in line with regulatory compliance requirements Deal with incoming KYC related escalations from Customer Service Process member Cash Out requests in line with Group AML and KYC policies Monitor 3rd party payment systems to identify...

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: Understanding and addressing their needs, complaints, or other issues with products or services. Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients. Utilizing software, databases, scripts, and tools appropriately. Understand and strive to comply or exceed call center metrics while providing excellent customer service. Being a part of and actively...

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: Understanding and addressing their needs, complaints, or other issues with products or services. Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients. Utilizing software, databases, scripts, and tools appropriately. Understand and strive to comply or exceed call center metrics while providing excellent customer service. Being a part of and actively...

Responsibilities: Digital Media Plan, execute, and optimize programmatic, mobile/UA, and CTV/OTT campaigns that drive new customer acquisition Manage always-on and campaign budgets, reallocating spend in-flight based on performance Own audience strategy: first-party data, lookalikes, contextual, and state-specific segmentation for regulated markets Negotiate with agencies, networks, and platforms to secure premium inventory and stay ahead of product changes Traditional & Offline Media Plan and manage OOH, TV, and radio campaigns tied to launches, promotions, and the sports calendar Negotiate rates and placements with media vendors and manage flighting Time offline media to amplify key digital acquisition moments Measure offline impact through geo-lift, search lift, and promo code attribution Cross-Channel Planning Own the end-to-end paid media budget, forecasting spend and new customer volume by channel Partner with Creative, Brand,...

This role will be part of Bally Media, a Bally's Interactive company, that operates the Bally Sports Live and Stadium sports streaming services. Bally Sports Live reimagines how fans experience live sports through free streaming apps built around real-time interactive communities, free-to-play games, and rewards. Stadium is a free ad-supported streaming (FAST) sports network distributed through partners including Samsung TV Plus, Amazon Fire TV, Prime Video, LG Channels, Vizio WatchFree+, Tubi, YouTube TV, DirecTV, and Fubo. Together, the two platforms bring fans live events and re-airs from Minor League Baseball, the Savannah Bananas, Bare Knuckle Fighting Championship, Bare Knuckle Boxing, Pro Fighters League, AVP Pro Beach Volleyball, and more. We're looking for a DevOps Engineer to drive the modernization, scalability, and reliability of our infrastructure across AWS and on-prem environments. Reporting to the Director, Platform Engineering, you'll work closely with software...

Responsibilities: Lead the Sportsbook Retention function: engagement, promotions, retention, comms, and product marketing across Bally Bet and MONOPOLY Sportsbook. Set the retention strategy across every North American market, using data and player insight to drive engagement, loyalty, and lifetime value. Partner cross-functionally with Sports Ops, CRM, Creative, Brand, VIP, Insights, and Product to build standout player experiences. Harness AI and emerging tech to personalize journeys, automate workflows, and sharpen promo performance. Own the promotional calendar and tentpole campaigns, timed to the biggest moments in sports. Measure what matters, partner with Insights to track retention, engagement, revenue, and LTV. Pioneer new retention mechanics and tools with Product and MarTech to keep our player experience ahead of the pack. Manage key partner relationships (White Hat, Kambi) to get more out of our tech stack. Run multi-channel lifecycle campaigns with...

This is a builder's seat: as VP, Business Development, you'll own Telescope's growth strategy and revenue performance across the vertical, as the first dedicated hire in this space. You're not inheriting a playbook, you're writing it. You'll own both the selling and the building, personally closing the deals that matter while standing up the team and pipeline that turn early wins into a scaled, repeatable business. If you want a senior sales leadership role where the ceiling is set by you, not by someone else's org chart, this is it. Responsibilities: Lead from the front: prospect, pitch, and close senior relationships with experiential agencies and brand-side marketing leaders, personally. Own the revenue strategy, forecast, and execution for the entire Brands and Agencies vertical. Build the experiential vertical from the ground up, backed by the wider BD org, and grow a professional, agency-focused sales team around you as you scale. Shape positioning, packaging, and...

  ESSENTIAL FUNCTIONS Enter daily information into revenue audit report forms and run back-up reports  Prepare journal entries, track coupons used on property, sort and record complimentary receipts  Reconcile accounts on a regular basis  Assist with the monitoring of all financial activities on property with respect to revenue accounting to ensure that all applicable laws, rules, regulations, and controls of the company, and any applicable commissions (e.g., Federal and State Tax Commissions, Gaming Commission) are enforced throughout the Revenue Accounting operations of the Finance department  Evaluate various situations with respect to revenue audits and determine how best to handle same  Ensure a maximum level of company-wide service and satisfaction in the area of revenue accounting is achieved and maintained  Attend regularly scheduled departmental meetings  Held accountable for the accuracy and thoroughness of departmental records and reports...

Responsibilities: Partner with teams across the business to identify opportunities to grow Bally’s Interactive and improve the player experience. Work closely with Marketing and Product teams to understand business priorities and translate them into meaningful analytical opportunities. Analyze data from multiple sources to uncover trends, opportunities, and actionable insights. Provide analysis and recommendations to help improve acquisition, conversion, and retention across Sports and iGaming products. Support the NA Marketing Leadership Team with data-driven insights to inform business and marketing decisions. Use creative thinking and analytical techniques to identify opportunities to improve business and product operations and the onsite player experience. Explore new software, tools, and analytical techniques to enhance the quality and effectiveness of analysis. Identify opportunities to improve existing processes and incorporate data more...

Principal Duties and Responsibilities: Sportsbook Cashier provides prompt, courteous, accurate and overall exceptional service to guests. Accepts bets and writes tickets for all sporting events from guests in a professional and courteous manner, utilizing a sports computer system. The Sportsbook Cashier receives sport tickets from guests and pays guests who present winning tickets and vouchers utilizing a sports computer system. Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures. The Sportsbook Cashier maintains a neat and well-stocked window for the next shift. Process and maintain accurate transactions and reconciliations. Must know all terms and conditions pertaining to sports wagering. Must be fully aware of all lines and odds in the new Sportsbook. Accurately and thoroughly complete all requisite Company, federal, state, tax, and/or gaming regulation...