20 customer experience jobs found

Who we are Bally’s Intralot is a newly formed company established through the combination of Intralot and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions. Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. Operating at the intersection of technology, regulation, and entertainment. We are optimally positioned to capitalize on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets. Well, what about the team? As an Engineering Lead in Matchday and as part of the Sports domain, you will be at the forefront of managing technical aspects and setting the pace, leading by example throughout your team's endeavors. You'll lead a group of engineers, providing clear guidance to help them achieve exceptional results. Your hands-on engineering experience will be an integral...

The role of Director of Sales for EMEA involves driving revenue growth, market expansion, and customer excellence across the EMEA region within our Class III Casino games . This leadership role manages a team of sales professionals. It develops and accomplishes regional sales strategies. It also manages key customer relationships and ensures consistent revenue delivery. The role requires a strong balance of strategic leadership, operational difficulty, and hands-on sales execution, working closely with cross-functional collaborators to deliver balanced growth. Key Responsibilities 1. Revenue Growth & Sales Execution Own and deliver regional revenue targets, including bookings, pipeline, and margin objectives Develop and complete sales plans aligned with company-wide strategy Drive consistent pipeline generation and conversion through proactive deal management Lead complex, high-value deals and strategic negotiations Ensure principled adoption of sales methodologies...

Join Aristocrat's ambitious team as the Director, Compliance Audit – iLottery & Interactive! This role is an outstanding opportunity to lead and coordinate our compliance audit program across our global iLottery portfolio and broader interactive business. You will collaborate with diverse teams to maintain audit readiness, regulatory adherence, and robust control frameworks, making a significant impact in a highly regulated environment. This position offers the chance to work with groundbreaking technologies and methodologies, ensuring world-class audit processes and controls. What You'll Do Lead the global compliance audit strategy for the iLottery business, covering platforms, operations, customer implementations, and supporting services. Develop and complete a risk-based audit plan addressing regulatory, operational, security, technology, and service delivery controls. Coordinate and lead all aspects of external audits and certifications supporting lottery...

Join the Aristocrat Interactive team as a Technical Delivery Manager and play a key role in delivering the next generation of our enterprise data platform. Collaborating with Engineering, Architecture, Product, and Business teams, you will lead complex technical and customer initiatives. These initiatives support data-driven decision making across Aristocrat Interactive.     You will coordinate cross-functional delivery and lead all aspects of technical interdependencies. You will manage delivery risks and ensure projects meet deadlines, scope, and quality requirements. This role requires someone who is equally comfortable working with engineering teams on technical delivery as they are presenting progress and risks to senior leadership.     What You'll Do   Lead the end-to-end delivery of complex technical initiatives across the Data Platform portfolio.   Own project planning, execution, tracking, and delivery while...

Who we are Bally’s Intralot is a newly formed company established through the combination of Intralot and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions. Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. Operating at the intersection of technology, regulation, and entertainment. We are optimally positioned to capitalize on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets. Well, what about the team? Join our dynamic Sports API team (named Matchday), where you'll be at the forefront of creating our Online Sportsbook APIs that underpin the Bally Bet experience. You’ll play a pivotal role in building these APIs, collaborating with our Sports UI, Platform and Data teams as well as our third-party data providers. We ship our software using continuous delivery...

Who we are Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 16 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.  Well, what about the team? Bally's Croupiers are the...

Aristocrat wants an experienced Senior React Native Engineer to become part of our dynamic team. Join a world-class organization committed to providing flawless gaming experiences that create happiness for millions globally. In this role, you will contribute significantly to crafting the future of our mobile apps, encouraging innovation, and maintaining our products' leading position in the market. What You'll Do Lead the technical development of a React Native–based SDK and companion application, coordinating the creation, implementation, quality, performance, and long-term maintainability throughout the entire product lifecycle. Serve as a technical subject-matter expert and project leader within the team, providing mentorship on architecture, guidelines, complex problem solving, and cross-platform mobile development. Architect and evolve our React Native SDK to support scalability, extensibility, and high performance, setting standards for API build, integration patterns,...

What you'll do · Design and implement high-quality, reusable, and scalable features in React Native for both SDK and Mobile Application layers. · Help facilitate the complete lifecycle of the mobile application, applying React Native for both iOS and Android platforms · Develop and maintain a React Native-based SDK and Mobile Applications to be used by external teams, with an emphasis on stability, usability, and performance. · Collaborate with multi-functional teams, including native platform engineers (iOS/Android), product managers, and designers, to define technical requirements and deliver end-to-end solutions. · Write and maintain robust documentation for both internal and external audiences, integration guides. · Contribute to architectural decisions and standard methodologies in codebase. · Fine-tune application performance, fix bottlenecks, and guarantee responsiveness across diverse devices and screen sizes · Participate in code reviews and help maintain a...

At Aristocrat, we're passionate about bringing happiness to life through the power of play! As a Senior Database Administrator, you will have a meaningful role in ensuring our critically important database systems are secure, scalable, and reliable. You'll join a world-class team, applying your expertise to support the high-traffic, data-intensive workloads that power our popular gaming platforms. This is an outstanding chance to create a significant impact within an ambitious and innovative organization. This role owns the end-to-end lifecycle of database platforms - from architecture and design, through performance optimization and automation, to incident response and long-term scalability planning. The successful candidate will act as a technical authority for MySQL, partnering closely with Architecture, Engineering, Data Science, and SRE teams to ensure our databases can safely scale to meet high-traffic, data-intensive workloads. Key Responsibilities Database...

At Aristocrat, our groundbreaking spirit and relentless pursuit of excellence drive every aspect of our business. As innovators in gaming and technology, we bring fresh thinking and creativity to deliver outstanding experiences daily. We're looking for a Senior Engineer – Python Automation to transform our enterprise organization by automating repetitive processes and advancing our Reporting Center of Excellence standards. What You'll Do Develop the complete Life Cycle of Automation Solutions from intake through development, debugging, testing, deployment into production, and documentation, following the Reporting Center of Excellence’s standards and governance. Review all developed automated solutions with team leader to ensure objectives and guidelines are met. Build sustainability documentation for each automated process; review other team members' documentation; and contribute to team training and professional development activities. Run and maintain over 500 existing...

As a Senior Software Engineer (Backend), you will play a key role in designing and building scalable, cloud-based services using Java and Spring Boot. You’ll work closely with your manager, architecture team and teammates to deliver high-quality backend systems that power critical business functionality. In this role, you are expected to lead by example through strong technical execution, thoughtful system design, and a commitment to engineering excellence. As a senior engineer you will contribute to architectural decisions, mentor other engineers, and help drive continuous improvement across the team. What You’ll Do Design, build, and maintain robust backend services using Java and Spring Boot Collaborate with your manager, business units and peers to deliver features on time and aligned with business priorities Contribute to system design and architecture discussions, ensuring scalability, reliability, and maintainability Write clean, efficient, and well-tested...

Aristocrat is a world leader in gaming entertainment, offering a diverse range of products and services, including electronic gaming machines, social gaming, and casino management systems. Our team of over 7,300 employees worldwide is united by our mission to bring happiness to life through the power of play. We strive to lead the way in responsible gameplay, governance, employee wellbeing, and sustainability.  We are thrilled to announce an outstanding opportunity to join our team as a Finance Functional Lead - D365. This role is central to the success of our ERP team. You will implement and optimize finance processes across our global enterprise. As the first hire for this new Europe team, you will be key in crafting its future and ensuring flawless delivery of finance solutions for complex business scenarios in the Gaming industry.  What You'll Do Lead the development, configuration, and implementation of core finance modules, ensuring alignment with global process standards....

At Aristocrat, we are dedicated to bringing happiness to life through the power of play. We have a vibrant and inclusive culture and are committed to innovation, creativity, and excellence in gaming. As a Senior Legal Counsel- Privacy specialising in Privacy, you will play a key role on our Privacy Legal team. You will support the development and operation of our world-class gaming products. You will work at the intersection of product development, data protection, and player experience. You will have experience in compliance, privacy and product development, paired with an ability to learn and tackle new challenges and complex questions. You should be able to demonstrate good commercial judgement and provide high-quality legal and compliance advice. What You'll Do Provide embedded legal support to product and engineering teams on privacy-by-design and default principles across the game lifecycle Advise on the development and launch of new features involving player data,...

Aristocrat’s mission is to bring happiness to life through play. We lead the world in gaming content and technology. Our casino and mobile games reach millions globally. Our culture fosters innovation, collaboration, and excellence, motivating us to deliver outstanding results for our B2B customers. As the IT Senior Director Business Relationship Manager for the Aristocrat Interactive Business Unit and the EMEA Region, you will be central to crafting and performing our IT strategy. This role offers a chance to impact key technology choices and steer our digital transformation journey. It represents a remarkable opportunity for driven professionals. What You'll Do Develop and implement IT strategies and roadmaps for the Aristocrat Interactive and EMEA regions. Build and maintain positive relationships with executive business collaborators and IT leaders. Lead IT project governance processes, from ideation to elaboration, ensuring flawless execution. Coordinate IT projects...

Who we are  Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming, free-to-play, and daily fantasy spectrum.  Our brands and sites include market movers and shakers like Bally Bet, Vera&John, Virgin Games, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.  Well, what about the team? The Native team will be working on  Best-in-class onboarding journeys, Best in class native experiences, UK Sports, Bally Casino UK, Personalised and localised Gaming experiences and Deliver a global and omnichannel data & martech platform from the Product organisation and Improve apps monitoring and re-release the apps within the Tech organisation So, what will you be doing? As a Mid-level iOS...

Who we are  Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming, free-to-play, and daily fantasy spectrum.  Our brands and sites include market movers and shakers like Bally Bet, Vera&John, Virgin Games, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.  Well, what about the team? Product Design sits at the heart of Bally's International. We're a multi-skilled team designing B2C and B2B Sports, iGaming and Lottery products played by millions of people across the UK, US, Spain and beyond. This role sits in our Sports Design Team  the people behind our sportsbook experience, from bet slip and in-play to cash out, promotions and everything in between. We work as trusted partners to...

Lead Ai Engineer  Location : Hybrid working 3 days a week in the Manchester Office Who we are  Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and   an unmatched ecosystem of products spanning across the sports betting, iGaming, free-to-play, and daily fantasy spectrum.  Our brands and sites include market movers and shakers like Bally Bet, Vera&John, Virgin Games, Jackpotjoy and many more. We make our   mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.    Well, what about the team? As Lead AI Engineer, you'll play a pivotal role in shaping the future of AI across our products. Leading a newly established AI Engineering function, you'll bridge cutting-edge research with production engineering, ensuring innovative AI capabilities become scalable, reliable features used by...

Who we are  Bally’s Intralot is a newly formed company established through the combination of INTRALOT and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions.  Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. Operating at the intersection of technology, regulation, and entertainment. We are optimally positioned to capitalize on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets. Well, what about the team? You'll be part of the team responsible for bringing AI innovation into the hands of millions of players. Working alongside AI researchers and experienced engineers, you'll transform proven concepts into high-quality, production-ready features that power personalised player experiences. From recommendation systems and intelligent search to AI agents and...