Sportsradar
Taipei City, Taiwan
THE ROLE:
How Will Success Be Evaluated? · Quality and performance in the work assigned by the line manager. · Quality and accuracy in the incident’s resolution. · Quality in the creation of documentation. · Quality in the new release deployments. MAIN RESPONSABILITIES · Providing application support to partners and customers using Sportradar MSS software and systems. Troubleshooting problems by gathering and analyzing log files. · Providing technical support by using the service tool, skype, slack, email and telephone to customers experiencing problems ensuring the SLAs agreed with customers are met. · Monitoring systems and following fault resolution procedures. · Deploying new releases to UAT and Production Environments. REQUIREMENTS: · More than 5 years’ experience working as support engineer or equivalent role. · English Level B2. · Mandarin Chinese and Taiwanese mother tonge. ·...