Meta Hire Group
Remote (Fully Remote)
Head of Customer Support (iGaming / B2B Platform)
Location: Remote
Employment Type: B2B Contract
Industry: iGaming / Platform Infrastructure / FinTech & Crypto
About the Opportunity:
On behalf of our client, a fast-scaling B2B iGaming technology provider building next-generation casino platform infrastructure, we are seeking an experienced, strategic, and hands-on Head of Customer Support .
In this pivotal leadership role, you will architect, scale, and lead a world-class, 24/7 multilingual support organization. You will seamlessly bridge high-touch B2B operator relationships with intelligent, AI-augmented operational workflows, establishing rigorous service standards, driving rapid incident resolution, and delivering sustainable operational scalability.
Responsibilities:
Strategy & Leadership: Build, mentor, and lead a distributed, high-performing 24/7 customer support team across...
