23 customer experience jobs found

At the heart of our   organisation   is a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in continuous improvement, accountability, and teamwork—core to how we   operate   and succeed. As we continue to scale and evolve, finance plays a critical role in ensuring strong governance, operational excellence, and the insights needed to drive sustainable growth.   This role is central to our finance operations, driving effective   collections   and supporting strong cash flow across EMEA. You will play a key role in reducing overdue balances, improving DSO, and   maintaining   the accuracy of customer accounts.   What makes this opportunity compelling is the direct impact on business performance through proactive collections and strong cross-functional collaboration. You will partner with customers and teams across Sales, Commercial, and...

At the heart of our   organisation   is a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in continuous improvement, accountability, and teamwork—core to how we   operate   and succeed. As we continue to scale and evolve, finance plays a critical role in ensuring strong governance, operational excellence, and the insights needed to drive sustainable growth.   This role is central to our finance   organisation , dedicated to ensuring the completeness, integrity, and compliance of revenue accounting across a complex and evolving business. As a key contributor to financial performance, you will play a critical role in delivering reliable revenue recognition, billing accuracy, and insightful analysis that underpins decision-making and commercial outcomes.   What makes this opportunity compelling is the breadth of exposure across revenue,...

At the heart of our organisation is a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in continuous improvement, accountability, and teamwork—core to how we operate and succeed. As we continue to scale and evolve, finance plays a critical role in ensuring strong governance, operational excellence, and the insights needed to drive sustainable growth.   The Senior Accountant will play a key role within the Finance Department, ensuring the accuracy, integrity and timely completion of all financial processes. This position is responsible for maintaining high-quality accounting records, supporting monthly and annual reporting cycles and contributing to process improvements and automation initiatives across multiple jurisdictions.   What You'll Do Maintain   accurate , complete, and up-to-date records of financial transactions within the ERP...

At Aristocrat Interactive, we demonstrate dedication to crafting innovative gaming experiences that captivate and entertain millions around the world. We are looking for experienced Technical Product Owner to develop an enterprise-scale web-based platform for online lotteries. This is a hybrid position based in Krakow with on-site work required three times a week. What You’ll Do System analysis of Aristocrat Interactive cross-platform products: Backend application, Bonus and Promotion mechanisms, CRM tools, Security modules, Payments system, etc. Writing features, stories, and requirements documents (PRDs) based on customer needs and product strategy. Performing analysis and specification for integration with 3rd party systems, including definitions of APIs. Working inbound within a technical agile team, and with multiple departments at Aristocrat Interactive (Security, Payments, Compliance, etc.) Ownership across the lifecycle of features from concept through...

As a Game Explorer on the Product & Market Insights team, you will take on a meaningful role in gathering experiential gameplay data. This data helps reveal how competitor games work. You will engage with several applications and games every day, crafting new gameplay benchmark data that enables subsequent analysis and insights. This will entail playing many hours of many different games every day, using several varied methods, recording detailed playthrough data, and sharing these results with your team. The successful candidate enjoys playing games in depth and uses various approaches to find out how and why they work. They are extremely organized, thorough, and able to realistically simulate different styles of play, often spanning multiple apps and multiple parallel learning objectives. The ideal candidate is eager to build ground-level games industry expertise and help ship new hit products. What you'll do Play a wide variety of F2P mobile apps and Slots games...

As the Game Explorer Team Lead, you will coordinate a team responsible for collecting and analyzing player interaction data within free-to-play mobile games. You will balance people leadership, project coordination, and hands-on gameplay research to ensure the delivery of accurate, high-quality insights that support product and market intelligence initiatives. In this role, you will hire, train, and mentor Game Explorers, manage team priorities, improve data collection processes, and help drive operational excellence. The ideal candidate is passionate about mobile games, highly organized, detail-oriented, and experienced in leading teams and delivering results across multiple projects. What you'll do Hire & train new Game Explorers to maintain the operational efficiency & expertise of the Game Exploration group Manage division of project work across multiple Game Explorers Define new data collection templates for team to use to precisely record & organize...

At Aristocrat, we are driven by a mission to bring happiness to life through the power of play. As a Security Architect, you play a key role in protecting our innovative gaming content and technology. This role is critical in upholding our security standards and ensuring millions of players stay safe worldwide. If you are passionate about cybersecurity and enjoy a dynamic, collaborative environment, this is an outstanding chance to join a team that values creativity and excellence. What You'll Do Lead the development and execution of security architecture strategies, roadmaps, and reference models across enterprise and product environments, aligned to business priorities Define and evolve security architecture frameworks, standards, and patterns, applying SABSA principles to support scalable and business-aligned outcomes Serve as a senior technical advisor to leadership, translating complex risks into clear mentorship and influencing multi-functional decisions Oversee...

At Aristocrat, we believe in bringing happiness to life through the power of play. We are a world leader in gaming content and technology. We are committed to crafting a vibrant and inclusive environment where innovation thrives. Our culture focuses on collaboration, excellence, and positively impacting the gaming industry. The Application Risk Analyst role in our Cyber Governance, Risk, and Compliance (GRC) team is key to meeting cybersecurity goals and ensuring regulatory compliance across all units. This is an outstanding opportunity to join a dynamic team and help maintain a secure and resilient IT infrastructure! What You'll Do Conduct technical application and third-party risk assessments to identify cyber vulnerabilities and operational and regulatory threats. Collaborate with agile Product teams and GIS to implement mitigating technical controls aligned with GIS policies and regulatory standards. Prepare detailed assessment reports for Business Unit owners,...

At the heart of our   organisation   is a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in continuous improvement, accountability, and teamwork—core to how we   operate   and succeed. As we continue to scale and evolve, finance plays a critical role in ensuring strong governance, operational excellence, and the insights needed to drive sustainable growth.   The Revenue Accountant is responsible for   supporting   accurate   and   timely   billing,   invoicing   and   accounts   receivable processes. This role works closely with commercial and vendor partners to ensure revenue is correctly calculated, disputes are resolved efficiently, and collections are managed effectively to support strong cash flow and financial control.   What You'll Do   Prepare invoice calculations, process accounting   postings   and...

At the heart of our   organisation   is a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in accountability, continuous improvement, and partnership—core to how we   operate   and succeed.   As we continue to   evolve   our global finance operating model, controllership is increasingly focused on   ownership, insight, and business partnership , rather than transactional execution. Within this model,   centralised   Accounting Operations teams deliver scalable,   standardised   processes, while Business Controllers act as   senior finance leaders accountable for financial outcomes, balance sheet integrity, and commercial insight .   This role   represents   a pivotal opportunity to be the Business Controller for our Content & Aggregation business , which is a k ey grow th driver for Ari stocra t ,...

Senior Revenue Accountant   About The Role   The Senior Revenue Accountant is coordinating billing, revenue automation and accounts receivable processes to ensure accurate invoicing, timely collections and strong financial control. This role plays a key part in managing revenue systems, resolving disputes, supporting audits and driving process improvements across commercial and finance teams.  Key Responsibilities   Manage and maintain the billing mailbox, ensuring timely resolution of queries and prioritisation of urgent issues.  Lead the resolution of high-priority billing disputes, including investigation of historical and sophisticated operator matters.  Be responsible for and maintain the Revenue Automation Database, ensuring accurate commercial rates, contract terms and amendments are reflected.  Upload bonuses, promotions and miscellaneous adjustments into the automation system to support accurate invoicing.  Perform pre-invoicing checks, including...

At the heart of our organisation is a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in continuous improvement, accountability, and teamwork—core to how we operate and succeed. As we continue to scale and evolve, finance plays a critical role in ensuring strong governance, operational excellence, and the insights needed to drive sustainable growth.   This role is central to our finance organisation, ensuring the integrity, accuracy, and compliance of statutory reporting and tax obligations across EMEA. As a key technical finance leader, you will play a critical role in maintaining robust governance, delivering high-quality statutory reporting, and ensuring alignment between group and local requirements.   What makes this opportunity compelling is the breadth of technical exposure and regional influence it offers within a complex, multinational...

At the heart of our   organisation   is a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in continuous improvement, accountability, and teamwork—core to how we   operate   and succeed. As we continue to scale and evolve, finance plays a critical role in ensuring strong governance, operational excellence, and the insights needed to drive sustainable growth.   This role   represents   a pivotal leadership opportunity to lead our EMEA accounting operations function, delivering   accurate , controlled, and efficient accounting processes that underpin business performance. You will build and scale a high-performing team while embedding best-in-class financial controls and driving improvements across core finance processes. Sitting at the intersection of finance, technology, and transformation, this role offers the opportunity to   leverage...

At the heart of our   organisation   is a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in continuous improvement, accountability, and teamwork—core to how we   operate   and succeed. As we continue to scale and evolve, finance plays a critical role in ensuring strong governance, operational excellence, and the insights needed to drive sustainable growth.   This role is central to our finance   organisation , ensuring   accurate ,   timely , and controlled financial operations that support decision-making and business performance across EMEA. As a key Finance Operations leader, you will   maintain   strong financial control, deliver high-quality reporting, and enable efficient, scalable operations.   What makes this opportunity compelling is the chance to shape and lead a growing accounting operations function in a...

As a Senior Game Explorer on the Product & Market Insights team, you will play a key role in analyzing competitor games and generating gameplay insights. Through hands-on exploration of a wide range of games and apps, you will collect benchmark data that supports product strategy, market analysis, and decision-making. In this role, you will spend significant time playing games, testing different player journeys, documenting gameplay behaviors, and capturing detailed data. Your findings will help the team identify trends, evaluate game mechanics, and uncover opportunities to improve player experiences and drive product innovation. What you'll do Play a wide variety of F2P mobile apps and Slots games every day Collect hyper-detailed gameplay data about level progression, resource types & costs, live ops events, sales & CRM offer details, marketing messages, and more Define experimental changes to gameplay behavior to meet learning objectives Monitor key...

Join Aristocrat, a world-renowned leader in gaming content and technology, recognized for our new way and powerful products! We are looking for a driven QA Automation Engineer to join our Warsaw team. You will help ensure the flawless performance of our latest software solutions. At Aristocrat, we foster a culture of collaboration, inclusivity, and continuous improvement. This role offers a great chance to grow and thrive in a dynamic environment. What You'll Do Build, develop, and maintain robust automated tests, contributing to test automation frameworks using Java, Selenium WebDriver, TestNG, and Maven. Convert manual test cases and business scenarios into dependable automated test scripts. Develop and complete automated tests for both UI and API layers, ensuring full coverage of functional and regression test cases. Build and maintain mocks for effective testing of distributed systems and unavailable services. Integrate automated tests into CI/CD pipelines...

Join Aristocrat as a React Native Lead Developer and become part of a global leader in gaming and entertainment, where technology and creativity come together to deliver world-class player experiences. With thousands of team members across the globe, we are united by a shared mission to bring joy to life through the power of play. In this role, you’ll lead a dedicated, distributed team working on innovative mobile solutions, contributing to scalable products that reach players worldwide. You’ll collaborate across teams while helping shape technical direction and drive impactful digital initiatives. Work mode: hybrid – 3 days per week from the Wave Office in Gdansk or Unity Office in Krakow. What You'll Do Lead the design and development of an SDK and mobile applications in React Native, ensuring alignment with overall product strategy. Participate in agile development processes, including sprint planning, stand-ups, and retrospectives. Establish, enforce and...

Aristocrat is seeking a dedicated Senior Detection & Response Engineer (L3 Security Operations) to join our ambitious team! As a pioneer in gaming content and technology, Aristocrat offers a world-class opportunity for you to make a significant impact on our Security Operations program. We're committed to crafting an inclusive and collaborative environment where your contributions will drive our aim of spreading happiness to life through the power of play. In this pivotal role, you will strengthen our security measures by developing detections, constructing response automations, and operationalizing AI-enabled workflows. You'll work in a hybrid Security Operations Center (SOC) environment, collaborating with internal analysts, MSSP services, and automation to streamline and improve our security operations. Please note that this role follows a hybrid working model and requires onsite attendance at our Kraków office three days per week. What You'll Do Build and...

Aristocrat is on a mission to harness the power of play to bring happiness to millions worldwide. We are looking for dedicated individuals who can contribute to our innovative culture and make a significant impact. As a Data Engineer, you'll be at the forefront of our ambitious data initiatives, driving solutions that are both scalable and high-performance. This is an outstanding opportunity to work with world-class technologies, collaborate with diverse teams, and implement flawless data processes that propel our business forward! What You'll Do Lead and participate in impactful data initiatives, analyzing complex data challenges and delivering scalable, high-performance solutions. Build, develop, and maintain robust ETL pipelines and large-scale batch processing workflows using technologies such as Apache Spark and Kafka. Collaborate with contemporary data platforms such as Microsoft Fabric, Azure Databricks, Snowflake, and Delta Tables in Lakehouse architectures. Ensure data...

Aristocrat is a global entertainment and gaming-technology leader. We create game and digital content that delights millions of players worldwide, powered by technology, innovation, and our people. At Aristocrat, you will join a diverse, dynamic, and international team united by a mission to bring joy to life through the power of play! As a Senior Talent Acquisition Partner , you will operate as a strategic advisor to the business, leading end-to-end hiring while using AI, market intelligence, and data-driven insights to affect hiring strategy. This is not a purely delivery-focused role — you will move beyond requisition execution to proactively influence workforce planning and talent location strategy. You will play a meaningful role in embedding AI-enabled, insight-led recruiting practices and elevating how Talent Acquisition operates across the organisation. This role follows a hybrid model, requiring three days per week in our Krakow office (Unity Centre). What You’ll...