10 jobs found

As a Gaming Product Operations Coordinator, you will work in a dynamic and expanding team, coordinating delivery of a best-in-class Casino Products, from our offices based in Malta. We are seeking a motivated individual with a strong interest in learning about the gaming industry, who can take ownership, coordinate tasks, and keep multiple priorities moving forward. You will join the Gaming Product Operations department, a fast-growing team responsible for coordinating a wide range of tasks and activities that support the successful day-to-day operation of our gaming products. In this role, you will build strong working relationships and collaborate closely with both internal and external teams, including Compliance, Operational Development, Games Delivery, CRM, Design and Publishing, Operations Gaming Support, and Game Providers. This is a full-time position, Monday to Friday, and full training will be provided. Qualifications Prior experience working with...

Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. We offer a competitive basic salary of €35,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in...

You will support the department’s interpretation of international data protection and privacy legislation, in particular those around the supply of information to applicable internal operational entities. This role will require a detailed understanding of EU and UK data protection and privacy regulations, leading to a common understanding with team members, key stakeholders, and various teams within the Company. Key deliverables will be comprehensive data protection and risk assessments documentation and decision logging, which can be worked through in conjunction with various parties and other team members to produce relevant technical solutions. You will contribute to delivering ongoing and future data protection regulatory change work, alongside improving the documentation and existing processes that serve current regulated markets. This role is eligible for inclusion in the Company’s hybrid working from home policy....

As a CRM Country Lead, you will be responsible for developing and implementing CRM strategies to drive customer engagement, retention, and loyalty within the Dutch market. We are keen to welcome candidates for the role of CRM Country Lead based in our Malta office. You will be reporting to the CRM Manager (Sports) and working closely with senior management to support the short- and long-term objectives of the department. You will be able to operate independently but have a team player attitude and demonstrate a flexible and adaptable working style that responds quickly and efficiently under pressure. Your primary focus will be on the strategic planning and execution of Sports CRM initiatives within the Dutch market whilst optimising the customer journey, shaping the future of customer engagement, and enhancing the overall experience for customers. This is the perfect opportunity for a self-starter who is comfortable with analysing data and learning complex systems. You will...

As a CRM Country Lead, you will be responsible for developing and implementing CRM strategies to drive customer engagement, retention, and loyalty within the Italian market. We are keen to welcome candidates for the role of CRM Country Lead based in our Malta office. You will be reporting to the CRM Manager (Sports) and working closely with senior management to support the short- and long-term objectives of the department. You will be able to operate independently but have a team player attitude and demonstrate a flexible and adaptable working style that responds quickly and efficiently under pressure. Your primary focus will be on the strategic planning and execution of Sports CRM initiatives within the Italian market whilst optimising the customer journey, shaping the future of customer engagement, and enhancing the overall experience for customers. This is the perfect opportunity for a self-starter who is comfortable with analysing data and learning complex systems. You...

We are seeking a highly analytical and commercially minded Gaming Insight Analyst to join our dynamic Insights team. In this role, you will be a crucial partner to the Casino Gaming and Marketing divisions, transforming raw data into the strategic intelligence that drives our business forward. You will move beyond surface-level reporting to conduct deep, methodologically sound analyses of our Gaming products, marketing campaigns, and player behaviour. Your primary mission is to challenge assumptions, uncover the "why" behind the numbers, and provide clear, actionable recommendations that optimise our investments, enhance player engagement, and grow our market share. This is a high-impact role for a data-driven storyteller who is passionate about the Gaming industry and thrives on turning complex questions into profitable business decisions. Qualifications Proven analytical experience as a data analyst, marketing analyst, or product analyst role, preferably within the...

As a CRM Manager (Sports), in our Malta office you will take the lead in driving our customer engagement and retention efforts in key territories. You will work closely with senior management to develop and implement cutting-edge Sports CRM strategies, guiding multiple country leads as they execute their localised plans. This is a perfect opportunity for an experienced professional, passionate about delivering an exceptional customer experience through innovative campaigns and rewards, who can respond quickly and efficiently under pressure to meet critical objectives. Qualifications Proven extensive experience in CRM management, preferably within the online gambling or related industry. Significant experience leading and developing high-performing CRM teams. Strong understanding of CRM principles, strategies, and best practices. Familiarity with CRM and bonus systems (CDP, CEP, third party bonus tools). Excellent analytical and problem-solving skills, with the...