Aristocrat
Noida, Uttar Pradesh, India
At Aristocrat, we advance the frontiers of gaming entertainment through innovation and the latest technology. The Manager, P&C Service Operations plays a key role within our People & Culture shared services framework, providing reliable, high-quality employee support for EMEA and the Americas. Join a team committed to detailed operations and outstanding service delivery. With expertise in Workday HCM and HR service systems, you will improve service quality, speed, and accuracy. What You'll Do Lead a high-performing group delivering employee-centered support throughout different regions. Coordinate daily service operations, including case queues, workload allocation, SLA attainment, quality controls, efficiency, and issue management across multiple time zones. Deploy AI-powered tools and automation to improve case triage, knowledge search, workflow routing, reporting, data integrity, and employee self-service, while maintaining critical human analysis and leadership....
