18 customer service jobs found

Join Aristocrat as a System Engineer and be part of a team that delivers world-class technology solutions! Our mission is to bring happiness through innovative gaming experiences, and we invite you to help secure and improve our enterprise technology environment. This role is crucial for maintaining flawless operations and supporting ambitious initiatives across identity management, cloud platforms, endpoint security, and infrastructure operations. Your efforts will ensure a seamless technology experience for our global workforce! What You'll Do Collaborate with Cybersecurity teams to assist with identity and access management platforms, including Okta, Microsoft Entra ID, CrowdStrike, Qualys, and Microsoft Intune. Manage identity lifecycle activities, including user provisioning, modifications, and de-provisioning in accordance with security and compliance requirements. Deploy and support Multi-Factor Authentication (MFA), Conditional Access, endpoint compliance policies, and...

Join Aristocrat as a System Engineer and be part of a team that delivers world-class technology solutions! Our mission is to bring happiness through innovative gaming experiences, and we invite you to help secure and improve our enterprise technology environment. This role is crucial for maintaining flawless operations and supporting ambitious initiatives across identity management, cloud platforms, endpoint security, and infrastructure operations. Your efforts will ensure a seamless technology experience for our global workforce! What You'll Do Collaborate with Cybersecurity teams to assist with identity and access management platforms, including Okta, Microsoft Entra ID, CrowdStrike, Qualys, and Microsoft Intune. Manage identity lifecycle activities, including user provisioning, modifications, and de-provisioning in accordance with security and compliance requirements. Deploy and support Multi-Factor Authentication (MFA), Conditional Access, endpoint compliance policies, and...

Join Aristocrat, a global leader in gaming content and technology, where our mission is to bring happiness to life through the power of play. As a Senior Billing Specialist / Billing Team Lead in our India AR Delivery Hub, you will play a crucial role in managing smooth billing operations across multiple regions. This outstanding opportunity lets you lead a team of billing specialists, support consistent billing processes, and promote automation initiatives to ensure high-quality service and accuracy. Become part of a dynamic, collaborative environment committed to excellence and innovation! What You'll Do Handle the daily billing queue, allocate work, and ensure SLA adherence for India billing specialists. Support standard invoice creation, recurring billing, portal uploads, billing status tracking, and initial corrections. Review billing output for accuracy, completeness, timeliness, and adherence to SOPs and controls. Coordinate with Regional Billing Leads for...

Are you ready to join a world-class team at Aristocrat? As a top company in gaming content and technology, we aim to bring happiness to life through play. Our mission is to deliver outstanding performance and invent unforgettable experiences for our customers. As a Billing Specialist at our India AR Delivery Hub, you will be key in finance operations. You will ensure billing accuracy and assist our Americas and APAC regions. This role offers the chance to work with powerful AI and automation tools in an energetic, collaborative workspace. If you are ambitious, diligent, and ready to make a difference, we want you on our team! What You'll Do Perform standardized billing processes including invoice creation, recurring billing, customer portal uploads, and invoice distribution. Support billing queue management and process first-pass invoice corrections and standard credit/rebill activities. Maintain comprehensive billing documentation, status tracking, and SLA reporting....

What You'll Do:- As an Associate Principal Animator at Aristocrat, you will play a pivotal role in crafting world-class gaming experiences. Your primary responsibilities will include: Contributing innovative gaming animations throughout the production cycle. Ensuring consistency and quality of animation/build work across project teams. Comprehending and quickly acting on Art briefs, conceptualizing and producing creative animations and artwork. Serving as a seeding resource for a creative animation team, which will initially handle tasks in India and later be part of a distributed team. Responding promptly to remote direction and making requested changes in a timely manner. Communicating complex art and animation-related issues clearly to local and remote team members. Adding customer value to all aspects of the creative production pipeline from concept through post-production. Providing high-quality digital artwork and animation for innovative gaming...

Aristocrat is seeking a dedicated Lead Animator (3D) to join our dynamic and creative team! As a world leader in gaming content and technology, we pride ourselves on delivering flawless and innovative gaming experiences. This is an outstanding opportunity to be at the forefront of our creative production pipeline and contribute to world-class digital artwork and animation. What You'll Do:- Spearhead the creation of innovative gaming animations throughout the entire production cycle. Ensure consistency and high-quality animation/build work across various project teams. Comprehend art briefs quickly and conceptualize creative animations/artwork. Serve as a seeding resource for a team handling creative animation tasks, contributing significantly to team growth and development. Responsively make changes as requested by remote direction, ensuring timely and accurate updates. Communicate complex art and animation-related issues succinctly and clearly to team members...

Job Description Summary This role is developed for a P&C professional who can blend analytics and technology to deliver actionable insights and drive digital transformation. The individual will act as a link between P&C operations and technology, ensuring data-driven decisions and automation initiatives that enhance employee experience and interpersonal efficiency. Job Requirements  (What you’ll do) P&C Analytics & Workforce Insights Develop interactive dashboards in Power BI for real-time workforce metrics (attrition, headcount, diversity, engagement, hiring trends). Conduct predictive and prescriptive analytics for workforce planning, talent acquisition, and retention strategies. Perform trend analysis on employee lifecycle data to identify risk areas and opportunities for improvement. 2. Talent Intelligence & Market Benchmarking analyse external labor market data to benchmark skills, and talent availability. Support succession planning and skills...

At Aristocrat, our mission is to bring happiness to life through the power of play. Our innovative technology and world-class gaming content have made us a leader in the industry. As a Salesforce Developer, you will play a key role in our IT team, helping to build and develop solutions that improve our operations and support our goals. This position offers an outstanding opportunity to work with modern tools and collaborate with skilled professionals in a dynamic and inclusive environment. Join us to be part of a team that values precise work, collaboration, and ongoing growth! What You'll Do Build, develop, and deliver scalable Salesforce solutions using Apex, Lightning Web Components (LWC), and declarative tools such as Flow and Process Builder. Develop and sustain integrations through Salesforce Web Services APIs, such as REST, SOAP, Bulk, and Metadata APIs. Own the full development lifecycle: requirements analysis, solution build, coding, testing, deployment, and...

The Associate People & Culture Service Operations role supports the evolution of People & Culture service delivery through data, digital tools, automation, and continuous improvement. This role will create and maintain BI dashboards, partner with senior stakeholders to gather and translate requirements, and use reporting insights to improve service outcomes and employee experiences. The role will also support and leverage AI-enabled tools and chatbot platforms to improve service delivery, enhance knowledge access, and drive efficiency while maintaining accuracy, compliance, and a high-quality employee experience. What you'll do: Create, maintain, and enhance BI dashboards and reporting views that provide clear insight into P&C service performance, employee experience trends, volumes, timeliness, and improvement opportunities. Work with senior stakeholders across People & Culture and partner teams to gather requirements, understand business needs, and translate...

Aristocrat is looking for a driven Workday Senior Developer to propel our ambitious projects. Join our engineering team to apply your expertise in creating seamless integration solutions for our cloud-based Workday products. This position provides an outstanding chance to influence the future of our integrations and contribute significantly to our goal of spreading happiness through the power of play. What You'll Do: Lead the development of highly complex integrations between HR, Payroll, and Benefits Partners using Workday tools. Apply your solid knowledge of Workday Studio and PECI for seamless integration development. Configure and develop technical integrations using Workday Studio, Workday RaaS Integrations, Enterprise Interface Builder (EIB), Complex Calculated Fields, Web Services, Workday Custom Reports, XSLT, and XPath. Lead data conversion concepts and their impacts on business processes, including Workday iLoads. Collaborate with collaborators to...

We are looking a Sr Engineer I - Workday Integration. Contribute to integration projects and deliver solutions. What You'll Do: Collaborate as part of an encouraging delivery team while independently driving end-to-end development: requirements gathering, integration design, prototyping, testing (Integration/UAT), and user training. Scope, design, develop, test, deploy, and support integrations using Workday Studio, Core Connectors, EIB, Cloud Connect, RaaS, report writer, calculated fields, and web services (SOAP/REST/XML/XSLT). Participate in code and solution reviews, supporting both new builds and the optimization or remediation of existing interfaces. Contribute to our ongoing support model, including root-cause analysis, performance tuning, and iterative improvements of legacy integrations. Collaborate with developers, architects, and analysts across HR, Payroll, and IT to ensure solutions are scalable and supportable. Define integration strategies aligned with...

Senior Lead Technical Artist   Job Description   About the Role   We are seeking an experienced and highly skilled Senior Lead Technical Artist to join our technical art team. This role is ideal for a technical expert who thrives at the intersection of art and technology and is passionate about delivering visually compelling and technically robust game experiences. You will serve as a key subject matter expert for technical art implementation, drive improvements to pipelines and workflows, and partner closely with artists, designers, and engineers to ensure high-quality game delivery.   What You'll Do   Serve as the primary technical art expert for complex and business-critical implementation challenges across multiple game projects.   Drive technical solutions that achieve high visual fidelity while balancing performance and platform constraints.   Act as the technical authority for Unity-based asset...

We're pioneers in our field and relentless in our pursuit of excellence.  Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business.  Whether we're designing sleek new cabinets, premium game content or award-winning systems, we apply fresh thinking and creativity to deliver the world's greatest gaming experience, every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity. ​ What You'll Do Handle the entire lifecycle of knowledge base content in ServiceNow, from creation to retirement. Work with SMEs and content owners to develop and maintain HR knowledge articles, SOPs, and other employee and agent-facing documentation on any site where content may be ingested by a chatbot or other systems (ServiceNow, Sharepoint, etc). Ensure all content adheres to defined standards, templates, and...

Aristocrat thrives on collaboration and innovation to achieve success. Our mission to spread happiness through play is a dedication that fuels our culture and worldwide influence. As the Global Cash Application Lead at the India AR Delivery Hub, you will be key to seamless operations and maintaining excellence and efficiency. This position offers an outstanding global role with the responsibility to lead a team essential to our financial results. Become part of an ambitious, world-class team eager to create impact! What You'll Do Lead cash application processing for supported regions, including cash posting, lockbox/bank file review, remittance matching, unapplied cash clearing, and short-pay identification. Supervise cash application queues, ensure SLA adherence, conduct quality checks, and manage aging of unapplied cash across Americas and APAC support. Build standardized SOPs, controls, handoffs, and critical issue paths between India Cash Application, regional...

Aristocrat is seeking a dedicated and ambitious India AR Delivery Hub Manager to join our world-class team. This role plays a key part in supporting global AR processing, including cash application, billing support, and credit operations. As part of our mission to bring happiness to life through the power of play, you will have the outstanding opportunity to develop and successfully implement strategies that will build the future of our AR services. If you are passionate about driving operational excellence and continuously improving workflows, this role was crafted for you! What You'll Do Supervise and coordinate India-based AR delivery team members handling cash allocation, billing support, and credit operations. Own operational performance, daily prioritization, SLAs, quality, cross-training, and backup coverage across India hub activities. Partner with regional and process leads to align service delivery and resolve blocking issues. Build standard operating...

Role Summary At Aristocrat, we are driven by a mission to bring happiness to life through the power of play! As a Sharepoint Admin, you'll be joining a dynamic team that thrives on innovation, collaboration, and excellence. Our culture is built on a foundation of integrity and a dedication to the wellbeing of our employees. We celebrate individual differences and foster an environment where everyone can flourish. This role is integral to our IT department, ensuring flawless execution and improvement of our Microsoft 365 ecosystem. What You'll Do Coordinate the Microsoft Power Platform tenant, including environments, DLP policies, and Managed Environments configuration. Establish and uphold governance for Power Apps, Power Automate, and Copilot Studio agents. Develop and maintain Power Apps, Power Automate cloud flows, and Copilot agents, ensuring their implementation across different environments. Manage Dataverse environments, security roles, and application lifecycle...

Role Summary At Aristocrat, we are driven by a mission to bring happiness to life through the power of play! As a Sharepoint Admin, you'll be joining a dynamic team that thrives on innovation, collaboration, and excellence. Our culture is built on a foundation of integrity and a dedication to the wellbeing of our employees. We celebrate individual differences and foster an environment where everyone can flourish. This role is integral to our IT department, ensuring flawless execution and improvement of our Microsoft 365 ecosystem. What You'll Do Coordinate the Microsoft Power Platform tenant, including environments, DLP policies, and Managed Environments configuration. Establish and uphold governance for Power Apps, Power Automate, and Copilot Studio agents. Develop and maintain Power Apps, Power Automate cloud flows, and Copilot agents, ensuring their implementation across different environments. Manage Dataverse environments, security roles, and application lifecycle...

At Aristocrat, we believe in bringing joy to life through the power of play. As a Cash Application Specialist at our India AR Delivery Hub, you will be central to our finance operations. You will ensure accurate cash application processes that are vital to our financial success. Join our ambitious, world-class team and help maintain smooth operations that support our company's growth and excellence. In this distinctive position, you'll oversee cash application processing for assigned regions, including cash posting, remittance matching, and clearing unapplied cash. You'll have the chance to develop uniform SOPs and work closely with regional managers to achieve outstanding outcomes. Your knowledge will assist us in adopting AI-powered tools and streamlining workflows, improving our methods and fostering ongoing enhancement. Join a vibrant team that appreciates your input and encourages your career development! What You'll Do Manage cash application processing for supported...