24 customer experience jobs found

Are you a natural people-person with a passion for customer service? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of our top players on Stake. Your role with us: As a Junior VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players through online chat. Your portfolio will include managing up to 350 players. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a personalised and memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level. Could you be our next VIP...

Easygo leads the world in crafting top-tier entertainment experiences. Within our engineering organisation, we foster a continuous learning environment, constantly pushing the boundaries of large-scale software design and development. Our culture revolves around fostering growth, nurturing learning, and upholding excellence in engineering, ensuring we consistently set the benchmark for engineering mastery. About the Casino, Frontend Gaming and Compliance team The Casino Frontend Gaming & Compliance team builds the customer experience behind one of the most business-critical areas of our entertainment platform. The team creates seamless, high-performance experiences that enable players to discover, launch and interact with tens of thousands of games, as we expand into 13 regulated markets. As the platform continues to expand with new game providers and markets, the focus is on building scalable, reusable frontend architecture that supports consistent experiences while...

Are you ready to get the Easygo Edge? We're a high-growth tech company with millions of eyeballs on us every day, and our marketing moves fast across brand, sponsorship and product. We're after someone who can bring teams together and pull the moving parts into campaigns that land on brief, on time and on budget. If you lead by influence, sweat the details and let the numbers guide you, this one's for you. What you’ll build with us: As the central point of coordination across Marketing, you'll turn briefs from the business into clear go-to-market plans, with objectives, timelines, budgets and risks laid out for everyone involved. Expect to run a calendar that keeps initiatives aligned and clash-free, hold people accountable for delivery and keep every customer touch point consistent. Then you'll track how each campaign performs and close it out with reporting that shapes what comes next. We know that innovation ignites when we build and create together, in person....

Are you ready to get the Easygo Edge? You’re the face of Easygo for every new starter, in every region. People walk in having already heard about Stake and KICK. You’re the one who brings them into how we actually work, gets them up to speed fast, and makes those early weeks feel like the start of something.  You're a legendary facilitator, live or virtual. You light up a room and inspire learning, reading the energy and adjusting on the fly. You're a master of first impressions who cares about the experience, not just the process. You don't need to be an expert to start, but you get curious fast and soon talk Stake, KICK, and Easygo like you've been here for years. You let the data lead, turning it into a clear story of what's working and what's next. And you hold the bar high. Who is Easygo? We’re a high-growth, high-velocity tech company with millions of eyeballs on us every day.  We’re building the future of fearless tech. We’re the creators behind some of...

This is an exciting opportunity to contribute to the sustainability journey of a global ASX-listed entertainment and technology company operating in a constantly evolving regulatory environment. As part of the Group Corporate Affairs & Marketing function, the Sustainability team helps develop and communicate Aristocrat’s sustainability strategy and performance. They assist the business in meeting shifting customer expectations and global regulatory demands. As Sustainability Reporting Specialist, you will support the delivery and continuous improvement of Aristocrat’s sustainability reporting program. Reporting to the Director - Group Sustainability, you will collaborate with Sustainability team members and professionals across the organisation. You will coordinate reporting activities, support ESG disclosure requirements, and improve reporting processes and governance. This role offers broad exposure across the business and an opportunity to deepen your experience...

Join one of the world's leading gaming and entertainment technology companies at a pivotal stage of growth. Aristocrat is a global success story, operating across more than 90 countries through Aristocrat Gaming, Product Madness and Aristocrat Interactive. With strong momentum across its Interactive business and a clear ambition to expand its presence in regulated online gaming markets worldwide, Aristocrat is investing in the next phase of growth and market leadership. This newly created role represents a unique opportunity to help shape the future of Aristocrat Interactive's regulated gaming expansion. The Commercial Director – New Zealand & Emerging Markets will provide dedicated commercial leadership for Aristocrat's entry into the New Zealand online gaming market—one of the most important strategic growth opportunities for the business. New Zealand will serve as a blueprint for future regulated market expansion, making this role highly visible and influential...

This role can be located in Riverina (Echuca, Moama, Mulwala, Albury) We are excited to announce that we have several open opportunities for talented, proactive and hardworking Field Service Technicians to join the Aristocrat team.  By joining Aristocrat, you’ll be part of a global entertainment and gaming content creation company that offers a diverse range of products and services including electronic gaming machines and venue management systems that serve customers and entertain millions of players worldwide every day.  By joining our team, you’ll have the opportunity to help drive the success of our customers while bringing fun and passion into the work you do daily.  Whether it’s driving to a customer venue, troubleshooting a problem, or installing a new cabinet, if you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!  Our team of over 7,300 people across the globe is united by our company mission to bring joy to...

This role can be located in North West Region (Forbes Or Parkes) We are excited to announce that we have several open opportunities for talented, proactive and enthusiastic Field Service Technicians to join the Aristocrat team.  By joining Aristocrat, you’ll be part of a global entertainment and gaming content creation company that offers a diverse range of products and services including electronic gaming machines and venue management systems that serve customers and entertain millions of players worldwide every day.  By joining our team, you’ll have the opportunity to help drive the success of our customers while bringing fun and passion into the work you do daily.  Whether it’s driving to a customer venue, troubleshooting a problem, or installing a new cabinet, if you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!  Our team of over 7,300 people across the globe is united by our company mission to bring joy to life...

We are excited to announce that we have several open opportunities for talented, proactive and enthusiastic Field Service Technicians to join the Aristocrat team.  By joining Aristocrat, you’ll be part of a global entertainment and gaming content creation company that offers a diverse range of products and services including electronic gaming machines and venue management systems that serve customers and entertain millions of players worldwide every day.  By joining our team, you’ll have the opportunity to help drive the success of our customers while bringing fun and passion into the work you do daily.  Whether it’s driving to a customer venue, troubleshooting a problem, or installing a new cabinet, if you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!  Our team of over 7,300 people across the globe is united by our company mission to bring joy to life through the power of play, so what are you waiting for? As a Field...

Are you ready to get the Easygo Edge? This is a senior operational management role responsible for the day-to-day running of the AML function across all regulated markets. You will manage a multi-region team spanning technology, policy, and frontline casework, ensuring that KYC verification, Enhanced Due Diligence (EDD), and transaction monitoring obligations are consistently met to a high standard across all jurisdictions in which we operate. What you’ll build with us: Your role is to ensure the operational AML programme is coordinated, well-resourced, and functioning effectively across all markets: that the right processes are in place, that your team is trained and equipped to execute them, and that cases are triaged and escalated appropriately to the relevant MLRO. You will manage a team that currently includes an AML Senior (Technology), an AML Expert (Policy & Procedure), two AML Shift Leads, and their analyst teams across multiple regions. You will report into...

Are you ready to get the Easygo Edge? Don’t let the office environment fool you – Our café is a well-oiled machine! What you’ll build with us: As our Kitchen Hand/ Barista, you will keep the café and kitchen running, deliver and pack down breakfast and keep the office tidy day to day. It's support staff work that quietly holds the workplace together -  the kind of role our fast-paced growth depends on as the office and experience space keep expanding! This is a 6 Month - Fixed term contract role, 8am - 4pm Monday - Friday,  based out of our vibrant CBD office. Your machines: Synesso Hydra (3 Group) and La Marzocco Linear PB  Your grinder: Mazzers with Puq Press Your beans: Code Black Your filtered coffee machine: Mocha Master Who is Easygo? We’re a high-growth, high-velocity tech company with millions of eyeballs on us every day. We’re building the future of fearless tech. We’re the creators behind some of the most popular brands including Stake,...

Are you ready to get the Easygo Edge? A CRM specialist who loves projects? This ones for you. What you’ll build with us: As our CRM Project Specialist   you will support the delivery, optimisation, and ongoing management of CRM initiatives that enhance customer engagement, operational efficiency, and data-driven marketing performance. This role is responsible for coordinating CRM-related projects including new market integrations, system enhancements, new & improved operating models, campaign implementations, integrations, and user adoption. The CRM Project Specialist acts as the link between technical teams, marketing, and customer operations to ensure the CRM platform is effectively leveraged to drive business growth and customer satisfaction. We know that innovation ignites when we build and create together, in person. This is a full-time opportunity at our Melbourne office. You’ll work right where it all happens, surrounded by our fearless crew shipping...

At Aristocrat, we believe in bringing happiness to life through the power of play—a mission that drives us to build world-class gaming experiences. As a Game Designer, you will be instrumental in crafting innovative and engaging games that captivate players globally. This is your chance to join a passionate and highly skilled team dedicated to achieving outstanding standards and pushing the boundaries of the gaming industry! This is an exciting opportunity to join Aristocrat, working for HRG studios in Brookvale. HRG are responsible for some of the most globally successful products in the industry. HRG have a wealth of experience in gaming, they are highly passionate about what they do and are looking for enthusiastic mathematicians to join the team. This role will be focusing on mathematics for Class 3 Casino Games for our Australian and global markets This role is outstanding, as it focuses on applying mathematics to Class 3 Casino Games for both the...

Welcome to Aristocrat, where innovation meets world-class gaming experiences. As a Salesforce and FSL Support Analyst, you will play a crucial role in supporting our field service staff and the broader Service team. Your expertise will ensure that our systems run flawlessly, contributing directly to our mission of delivering unparalleled gaming experiences. At Aristocrat, we value creativity, collaboration, and a relentless pursuit of excellence, making this an exceptionally exciting opportunity for ambitious professionals ready to make an impact! What You'll Do Deliver Salesforce Field Service assistance throughout Australia, New Zealand, and Asia, ensuring smooth operations. Offer technical gaming knowledge, and support to the Service Administration team. Detect, document, and explore opportunities and problems within Salesforce Field Service. Generate and provide Salesforce reports to various business areas. Maintain and deliver comprehensive Salesforce...

Welcome to Aristocrat, where innovation meets world-class gaming experiences. As a Salesforce and FSL Support Analyst, you will play a crucial role in supporting our field service staff and the broader Service team. Your expertise will ensure that our systems run flawlessly, contributing directly to our mission of delivering unparalleled gaming experiences. At Aristocrat, we value creativity, collaboration, and a relentless pursuit of excellence, making this an exceptionally exciting opportunity for ambitious professionals ready to make an impact! What You'll Do Deliver Salesforce Field Service assistance throughout Australia, New Zealand, and Asia, ensuring smooth operations. Offer technical gaming knowledge, and support to the Service Administration team. Detect, document, and explore opportunities and problems within Salesforce Field Service. Generate and provide Salesforce reports to various business areas. Maintain and deliver comprehensive Salesforce...

At Aristocrat, we are driven by our mission to Bring Happiness to Life Through the Power of Play. As a leading entertainment company, we are committed to crafting innovative and engaging experiences for millions of players worldwide. Our inclusive and collaborative culture empowers our team to achieve outstanding results and set new standards in the gaming industry. The FP&A Senior Analyst – Group Planning & Reporting role is an outstanding chance to create a significant impact within our organization. Reporting directly to the Senior Director Group Planning & Reporting, you will be instrumental in driving high-quality financial reporting, forecasting, and analysis. This role is pivotal in supporting our Executive Leadership, including the CFO, CEO, and the Board, to make informed financial decisions. Join us on this exciting journey where your contributions will not only build our financial strategies but also help us continue delivering happiness to our global...

At Aristocrat, we're not just about games; we're about crafting experiences that bring happiness and excitement to people all over the world. As a Sr. Animator, you'll join a small, skilled team in Sydney that is dedicated to developing outstanding art packages for poker machine games. This opportunity stands out because you'll be at the forefront of our build efforts, contributing directly to the visual storytelling that captivates our players. Your creativity and innovation will be highly valued as we strive to produce world-class gaming experiences. What You'll Do Build and compose 2D art and animations for poker machine games. Develop concepts and finished art, including UI elements. Produce art in a variety of styles, maintaining a sense of fun and originality. Collaborate with the team to refine and iterate on builds based on feedback. Ensure that all animations are impactful and align with the overall game build. Apply tools like Photoshop and AfterEffects to...

Join Aristocrat, a world leader in gaming content and technology, as a Graduate Game Designer! This is a remarkable opportunity to join a dedicated team committed to delivering high-impact casino games to customers worldwide. Our studio values quality, individual accountability, and respects engineers who take pride in designing games. You'll partner with Game Designers, Artists, Developers, and Test Engineers to create world-class gaming experiences that engage players across the world! What You'll Do Learn the mathematics behind game variations and specifications to ensure flawless game development. Use your programming abilities in C or C++ to build game simulations. Master the Aristocrat game library and successfully implement its features in your projects. Become familiar with the strict regulations for different markets to ensure compliance. Study competition games to determine areas for improvement and innovation. Support game designers with your...

Aristocrat is a leader in the global gaming industry and are looking for an experienced Game Designer to join their team working out of the Big Cheers Studio. We are looking for a highly motivated Game Designer, who works well within a team environment and can develop and manage products from concept stage through to delivery. What You'll Do: Design new game concepts tailored to various global markets. Responsible for all math model calculations for assigned games, including return to player percentages, hit frequencies, standard deviations, and other metrics as appropriate; Develop code that implements the functionality of game concepts in order to verify and/or develop mathematical calculations and obtain important data and statistics to validate that the underlying mathematics meet all game design requirements. Produce technical documentation to aid in the development and testing of new games. Produce regulatory documentation required by all applicable...

We're looking for a passionate and strategically minded Product Manager to take ownership of our Class III Australia and New Zealand gaming content portfolio. This isn't a role where you'll simply manage a backlog - you'll define the vision, influence the strategy and shape the future of Aristocrat's content roadmap across ANZ. Working alongside world-class studios, creative teams and business leaders, you'll identify opportunities, guide investment decisions and help bring industry-leading gaming experiences to life. You'll have a seat at the table with senior leadership, a direct impact on portfolio performance, and the ability to influence products that entertain players across Australia and New Zealand. What You’ll Do: Lead a portfolio that matters : Own your roadmap and develop a high-impact collection of gaming content spanning both Australia and New Zealand. Shape the future : Develop and communicate a compelling product vision extending 2+ years into the future,...