16 customer service jobs found

As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide. What You'll Do You will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system. Specifically, you will: Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently Create and allocate all service jobs through Salesforce to the relevant field technician Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured Reporting and monitoring of service calls, open call reports, and contract reports Update customer database to maintain accurate information Follow up and report job status to the customer as required We work flexibly here at Aristocrat, this role will give...

This role can be located in North West Region (Forbes Or Parkes) We are excited to announce that we have several open opportunities for talented, proactive and enthusiastic Field Service Technicians to join the Aristocrat team.  By joining Aristocrat, you’ll be part of a global entertainment and gaming content creation company that offers a diverse range of products and services including electronic gaming machines and venue management systems that serve customers and entertain millions of players worldwide every day.  By joining our team, you’ll have the opportunity to help drive the success of our customers while bringing fun and passion into the work you do daily.  Whether it’s driving to a customer venue, troubleshooting a problem, or installing a new cabinet, if you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!  Our team of over 7,300 people across the globe is united by our company mission to bring joy to life...

At Aristocrat, we are driven by our mission to bring happiness to life through the power of play. As a leading entertainment and content-creation company, our dynamic and inclusive culture fosters innovation and excellence. We are committed to making a global impact through our world-class gaming experiences. The Functional Trainer role is pivotal in ensuring our teams are equipped with the skills to deliver flawless and ambitious projects. This is an outstanding opportunity for an outstanding individual to join our team and contribute to our success! What You'll Do Conduct functional and technical product training using various delivery methods including face-to-face, virtual, telephone, and remote desktop delivery methods, driving product proficiency and customer success. Provide on-site pre and post-installation training and support for Aristocrat's Venue Management Systems, applications, and web-based products. Develop structured training courses and supporting...

At Aristocrat, innovation is at our core. We are committed to delivering outstanding gaming experiences through modern technology and creativity. As a Field Service Technician, you will be at the forefront of our mission, ensuring seamless operations and flawless service delivery. This role is crucial in maintaining our reputation for world-class gaming solutions. If you are ambitious, driven, and ready to make a significant impact, this opportunity is perfect for you! What You'll Do Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site. Complete equipment installations, removals, upgrades, modifications, and game changes at customer sites, including during non-operational hours. Investigate and resolve complex system faults, performing necessary repairs to ensure efficient functionality. Respond promptly and professionally to service calls, meeting customer expectations and SLA requirements. Collaborate effectively with...

Are you ready to get the Easygo Edge? Step directly into the powerhouse engineering the global scale of KICK and Stake - two of the world's fastest-growing global platforms in live streaming and online entertainment. We are looking for a sharp, adaptable Customer Support Representative who excels at real time problem solving and thrives on delivering smooth, secure player experiences. If you want a hands-on role where your communication skills directly drive customer trust and your frontline insights actively shape our operational strategy, this is your next move. What you’ll build with us: You will take ownership of a high volume shared inbox, triaging live chats, emails and tickets within SLA timeframes with precision and speed. Working cross functionally with Payments, KYC and Tech Support teams, your focus will be resolving critical payment, access and VIP issues while keeping queue workflows seamlessly organised. Beyond resolving tickets, you will identify recurring...

Are you a natural people-person with a passion for customer service? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of our top players on Stake. Your role with us: As a Junior VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players through online chat. Your portfolio will include managing up to 350 players. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a personalised and memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level. Could you be our next VIP...

Join one of the world's leading gaming and entertainment technology companies at a pivotal stage of growth. Aristocrat is a global success story, operating across more than 90 countries through Aristocrat Gaming, Product Madness and Aristocrat Interactive. With strong momentum across its Interactive business and a clear ambition to expand its presence in regulated online gaming markets worldwide, Aristocrat is investing in the next phase of growth and market leadership. This newly created role represents a unique opportunity to help shape the future of Aristocrat Interactive's regulated gaming expansion. The Commercial Director – New Zealand & Emerging Markets will provide dedicated commercial leadership for Aristocrat's entry into the New Zealand online gaming market—one of the most important strategic growth opportunities for the business. New Zealand will serve as a blueprint for future regulated market expansion, making this role highly visible and influential...

At Aristocrat, we are driven by a relentless pursuit of excellence and innovation. As a leading company in the gaming industry, we are dedicated to delivering world-class gaming experiences through our innovative products and services. Our dedication to creativity and fresh thinking is evident in our acclaimed game titles and award-winning systems. Join us and be a part of a team that is making a significant impact every day! In the role of Technical Project Manager at Aristocrat, you will lead the implementation of the S7000 system. You will coordinate and manage the hardware and software lifecycle for our core products. This position is essential for lowering costs, speeding up deployment, and enhancing the user experience. You will engage with various contributors to collect requirements, manage deliverables, and secure the successful delivery of key projects. What You'll Do Define project scope, goals, deliverables, and success criteria Develop detailed project plans...

We're looking for a passionate and strategically minded Product Manager to take ownership of our Class III Australia and New Zealand gaming content portfolio. This isn't a role where you'll simply manage a backlog - you'll define the vision, influence the strategy and shape the future of Aristocrat's content roadmap across ANZ. Working alongside world-class studios, creative teams and business leaders, you'll identify opportunities, guide investment decisions and help bring industry-leading gaming experiences to life. You'll have a seat at the table with senior leadership, a direct impact on portfolio performance, and the ability to influence products that entertain players across Australia and New Zealand. What You’ll Do: Lead a portfolio that matters : Own your roadmap and develop a high-impact collection of gaming content spanning both Australia and New Zealand. Shape the future : Develop and communicate a compelling product vision extending 2+ years into the future,...

The Field Service Applications Specialist is responsible for the day-to-day administration, support and continuous improvement of Field Service Lightning (FSL) and associated Service systems. The role acts as the primary operational point of contact for technicians, Team Leaders and Field Service Managers, ensuring field technology is reliable, well supported and effectively adopted across the business. Leveraging practical field service experience, the position bridges Operations and Digital Transformation by providing user support, training, testing and release coordination while identifying opportunities to improve field productivity through technology. What You'll Do Maximise System Adoption and Field Productivity. Ensure FSL and associated Service systems are reliable, well supported and effectively utilised to improve technician productivity and operational efficiency. Deliver an Exceptional User Experien ce. Provide responsive support, effective training and...

The Field Service Applications Specialist is responsible for the day-to-day administration, support and continuous improvement of Field Service Lightning (FSL) and associated Service systems. The role acts as the primary operational point of contact for technicians, Team Leaders and Field Service Managers, ensuring field technology is reliable, well supported and effectively adopted across the business. Leveraging practical field service experience, the position bridges Operations and Digital Transformation by providing user support, training, testing and release coordination while identifying opportunities to improve field productivity through technology. What You'll Do Maximise System Adoption and Field Productivity. Ensure FSL and associated Service systems are reliable, well supported and effectively utilised to improve technician productivity and operational efficiency. Deliver an Exceptional User Experien ce. Provide responsive support, effective training and...

What you will do Conduct inventory cycle counts to drive the execution of Inventory KPI across AIC and Field Services. Analyse, document, and resolve inventory variances to align physical and system inventory. Driving root cause analysis of inventory variances and provide corrective actions where necessary. Prepare daily, weekly, monthly inventory reports for cycle count trends and improving visibility on inventory management. Support ERP testing to ensure smooth transition of changes to BAU with minimal disruptions. Participate in inventory audits with our internal and external financial business partners as needed. Manage timely inventory transactions & Adhoc inventory management tasks to ensure the smooth running of daily operations. Perform physical and system disposition of obsolete and excess Inventory as required. Actively engage in continuous improvement and optimisation of inventory systems and processes to transform our inventory operational performance....

Are you ready to get the Easygo Edge? Every new market we enter comes with a fresh set of rules, and we need someone who can make sense of them fast. This role puts you at the front of that challenge, taking the first pass at translating regulatory obligations into requirements our Product and Engineering teams can build against. Working closely with our Compliance Lead across multiple jurisdictions, there's plenty of room to take initiative and think on your feet. This is your edge. What you’ll build with us: This role sits at the point where regulation meets product, inside our second line compliance function, across every licensed market we operate in. You'll get close to customer flows like registration, KYC and payments, contribute to new market entry programmes, and help build the evidence packages that prove we're meeting our obligations. There’s genuine growth opportunity, with a broad range of directions to take your career from here. We know that...

Are you ready to get the Easygo Edge? With exposure to KICK’s user base of more than 110 million people across multiple languages and markets, this role offers a rare opportunity to build hands-on CRM expertise at a scale few other businesses can provide. What you’ll build with us: Own execution across copywriting, translations, design assets, proofing, and continuous A/B testing, helping manage the growing volume and complexity of communications required to engage a global audience. We know that innovation ignites when we build and create together, in person. This is a full-time opportunity at our Melbourne office. You’ll work right where it all happens, surrounded by our fearless crew shipping high-impact work. Who are we? Headquartered in the beautiful city of Melbourne, Australia, KICK is built by gamers, for gamers. Our platform may be new, but we're already making waves by partnering with some of the biggest names in streaming! We’re not just another...

Are you ready to get the Easygo Edge? You’re the face of Easygo for every new starter, in every region. People walk in having already heard about Stake and KICK. You’re the one who brings them into how we actually work, gets them up to speed fast, and makes those early weeks feel like the start of something.  You're a legendary facilitator, live or virtual. You light up a room and inspire learning, reading the energy and adjusting on the fly. You're a master of first impressions who cares about the experience, not just the process. You don't need to be an expert to start, but you get curious fast and soon talk Stake, KICK, and Easygo like you've been here for years. You let the data lead, turning it into a clear story of what's working and what's next. And you hold the bar high. Who is Easygo? We’re a high-growth, high-velocity tech company with millions of eyeballs on us every day.  We’re building the future of fearless tech. We’re the creators behind some of...

Are you ready to get the Easygo Edge? We're a high-growth tech company with millions of eyeballs on us every day, and our marketing moves fast across brand, sponsorship and product. We're after someone who can bring teams together and pull the moving parts into campaigns that land on brief, on time and on budget. If you lead by influence, sweat the details and let the numbers guide you, this one's for you. What you’ll build with us: As the central point of coordination across Marketing, you'll turn briefs from the business into clear go-to-market plans, with objectives, timelines, budgets and risks laid out for everyone involved. Expect to run a calendar that keeps initiatives aligned and clash-free, hold people accountable for delivery and keep every customer touch point consistent. Then you'll track how each campaign performs and close it out with reporting that shapes what comes next. We know that innovation ignites when we build and create together, in person....