12 customer service jobs found

As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide. What You'll Do You will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system. Specifically, you will: Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently Create and allocate all service jobs through Salesforce to the relevant field technician Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured Reporting and monitoring of service calls, open call reports, and contract reports Update customer database to maintain accurate information Follow up and report job status to the customer as required We work flexibly here at Aristocrat, this role will give...

This role can be located in North West Region (Forbes Or Parkes) We are excited to announce that we have several open opportunities for talented, proactive and enthusiastic Field Service Technicians to join the Aristocrat team.  By joining Aristocrat, you’ll be part of a global entertainment and gaming content creation company that offers a diverse range of products and services including electronic gaming machines and venue management systems that serve customers and entertain millions of players worldwide every day.  By joining our team, you’ll have the opportunity to help drive the success of our customers while bringing fun and passion into the work you do daily.  Whether it’s driving to a customer venue, troubleshooting a problem, or installing a new cabinet, if you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!  Our team of over 7,300 people across the globe is united by our company mission to bring joy to life...

At Aristocrat, we are driven by our mission to bring happiness to life through the power of play. As a leading entertainment and content-creation company, our dynamic and inclusive culture fosters innovation and excellence. We are committed to making a global impact through our world-class gaming experiences. The Functional Trainer role is pivotal in ensuring our teams are equipped with the skills to deliver flawless and ambitious projects. This is an outstanding opportunity for an outstanding individual to join our team and contribute to our success! What You'll Do Conduct functional and technical product training using various delivery methods including face-to-face, virtual, telephone, and remote desktop delivery methods, driving product proficiency and customer success. Provide on-site pre and post-installation training and support for Aristocrat's Venue Management Systems, applications, and web-based products. Develop structured training courses and supporting...

At Aristocrat, innovation is at our core. We are committed to delivering outstanding gaming experiences through modern technology and creativity. As a Field Service Technician, you will be at the forefront of our mission, ensuring seamless operations and flawless service delivery. This role is crucial in maintaining our reputation for world-class gaming solutions. If you are ambitious, driven, and ready to make a significant impact, this opportunity is perfect for you! What You'll Do Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site. Complete equipment installations, removals, upgrades, modifications, and game changes at customer sites, including during non-operational hours. Investigate and resolve complex system faults, performing necessary repairs to ensure efficient functionality. Respond promptly and professionally to service calls, meeting customer expectations and SLA requirements. Collaborate effectively with...

Join one of the world's leading gaming and entertainment technology companies at a pivotal stage of growth. Aristocrat is a global success story, operating across more than 90 countries through Aristocrat Gaming, Product Madness and Aristocrat Interactive. With strong momentum across its Interactive business and a clear ambition to expand its presence in regulated online gaming markets worldwide, Aristocrat is investing in the next phase of growth and market leadership. This newly created role represents a unique opportunity to help shape the future of Aristocrat Interactive's regulated gaming expansion. The Commercial Director – New Zealand & Emerging Markets will provide dedicated commercial leadership for Aristocrat's entry into the New Zealand online gaming market—one of the most important strategic growth opportunities for the business. New Zealand will serve as a blueprint for future regulated market expansion, making this role highly visible and influential...

At Aristocrat, we are driven by a relentless pursuit of excellence and innovation. As a leading company in the gaming industry, we are dedicated to delivering world-class gaming experiences through our innovative products and services. Our dedication to creativity and fresh thinking is evident in our acclaimed game titles and award-winning systems. Join us and be a part of a team that is making a significant impact every day! In the role of Technical Project Manager at Aristocrat, you will lead the implementation of the S7000 system. You will coordinate and manage the hardware and software lifecycle for our core products. This position is essential for lowering costs, speeding up deployment, and enhancing the user experience. You will engage with various contributors to collect requirements, manage deliverables, and secure the successful delivery of key projects. What You'll Do Define project scope, goals, deliverables, and success criteria Develop detailed project plans...

We're looking for a passionate and strategically minded Product Manager to take ownership of our Class III Australia and New Zealand gaming content portfolio. This isn't a role where you'll simply manage a backlog - you'll define the vision, influence the strategy and shape the future of Aristocrat's content roadmap across ANZ. Working alongside world-class studios, creative teams and business leaders, you'll identify opportunities, guide investment decisions and help bring industry-leading gaming experiences to life. You'll have a seat at the table with senior leadership, a direct impact on portfolio performance, and the ability to influence products that entertain players across Australia and New Zealand. What You’ll Do: Lead a portfolio that matters : Own your roadmap and develop a high-impact collection of gaming content spanning both Australia and New Zealand. Shape the future : Develop and communicate a compelling product vision extending 2+ years into the future,...

At Aristocrat, we bring happiness to life through play by delivering world-class gaming experiences to millions worldwide. As a Digital Technician, you will ensure our mobile platforms perform flawlessly and remain reliable. This is an outstanding opportunity to work with a proven leader in gaming. Your skills will directly support our ambitious goals and innovative projects. Join us in Australia and be part of a team that values collaboration and inclusion, always pushing the limits of possibility! What You'll Do Deploy mobile applications by using Visual Studio Code, GitHub, and CI/CD pipelines. Coordinate build creation, versioning, and release cycles for iOS and Android. Submit and maintain applications in the Apple App Store and Google Play Store. Support release validation, rollout, and deployment issue solving. Support backend services hosted on Amazon Web Services (AWS), including services like Amazon Cognito, Amazon SNS, and AWS CloudFormation. Ensure high...

Aristocrat is a global entertainment and gaming content company headquartered in Sydney, employing more than 8,500 people worldwide and serving customers across over 90 countries . As a member of the ASX Top 20, Aristocrat has built a reputation for innovation, world-class talent, and sustained growth across its land-based gaming, social casino, and mobile gaming businesses. The company has delivered strong financial performance in recent years, supported by market-leading game content, a growing digital portfolio, and continued investment in technology and product innovation. As Aristocrat continues to expand across global markets, we're seeking a highly capable Tax Manager APAC to join our Group Tax team. This is a rare opportunity to take on a broad regional role within a sophisticated multinational environment, partnering with senior stakeholders across Finance, Legal, Treasury, Commercial and Tax while helping shape the future of a high-performing tax function. The...

The Field Service Applications Specialist is responsible for the day-to-day administration, support and continuous improvement of Field Service Lightning (FSL) and associated Service systems. The role acts as the primary operational point of contact for technicians, Team Leaders and Field Service Managers, ensuring field technology is reliable, well supported and effectively adopted across the business. Leveraging practical field service experience, the position bridges Operations and Digital Transformation by providing user support, training, testing and release coordination while identifying opportunities to improve field productivity through technology. What You'll Do Maximise System Adoption and Field Productivity. Ensure FSL and associated Service systems are reliable, well supported and effectively utilised to improve technician productivity and operational efficiency. Deliver an Exceptional User Experien ce. Provide responsive support, effective training and...

The Field Service Applications Specialist is responsible for the day-to-day administration, support and continuous improvement of Field Service Lightning (FSL) and associated Service systems. The role acts as the primary operational point of contact for technicians, Team Leaders and Field Service Managers, ensuring field technology is reliable, well supported and effectively adopted across the business. Leveraging practical field service experience, the position bridges Operations and Digital Transformation by providing user support, training, testing and release coordination while identifying opportunities to improve field productivity through technology. What You'll Do Maximise System Adoption and Field Productivity. Ensure FSL and associated Service systems are reliable, well supported and effectively utilised to improve technician productivity and operational efficiency. Deliver an Exceptional User Experien ce. Provide responsive support, effective training and...

What you will do Conduct inventory cycle counts to drive the execution of Inventory KPI across AIC and Field Services. Analyse, document, and resolve inventory variances to align physical and system inventory. Driving root cause analysis of inventory variances and provide corrective actions where necessary. Prepare daily, weekly, monthly inventory reports for cycle count trends and improving visibility on inventory management. Support ERP testing to ensure smooth transition of changes to BAU with minimal disruptions. Participate in inventory audits with our internal and external financial business partners as needed. Manage timely inventory transactions & Adhoc inventory management tasks to ensure the smooth running of daily operations. Perform physical and system disposition of obsolete and excess Inventory as required. Actively engage in continuous improvement and optimisation of inventory systems and processes to transform our inventory operational performance....