8 customer experience jobs found

At Aristocrat, we are driven by our mission to bring happiness to life through the power of play. As a leading entertainment and content-creation company, our dynamic and inclusive culture fosters innovation and excellence. We are committed to making a global impact through our world-class gaming experiences. The Functional Trainer role is pivotal in ensuring our teams are equipped with the skills to deliver flawless and ambitious projects. This is an outstanding opportunity for an outstanding individual to join our team and contribute to our success! What You'll Do Conduct functional and technical product training using various delivery methods including face-to-face, virtual, telephone, and remote desktop delivery methods, driving product proficiency and customer success. Provide on-site pre and post-installation training and support for Aristocrat's Venue Management Systems, applications, and web-based products. Develop structured training courses and supporting...

As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide. What You'll Do You will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system. Specifically, you will: Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently Create and allocate all service jobs through Salesforce to the relevant field technician Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured Reporting and monitoring of service calls, open call reports, and contract reports Update customer database to maintain accurate information Follow up and report job status to the customer as required We work flexibly here at Aristocrat, this role will give...

This role can be located in North West Region (Forbes Or Parkes) We are excited to announce that we have several open opportunities for talented, proactive and enthusiastic Field Service Technicians to join the Aristocrat team.  By joining Aristocrat, you’ll be part of a global entertainment and gaming content creation company that offers a diverse range of products and services including electronic gaming machines and venue management systems that serve customers and entertain millions of players worldwide every day.  By joining our team, you’ll have the opportunity to help drive the success of our customers while bringing fun and passion into the work you do daily.  Whether it’s driving to a customer venue, troubleshooting a problem, or installing a new cabinet, if you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!  Our team of over 7,300 people across the globe is united by our company mission to bring joy to life...

At Aristocrat, we are driven by a relentless pursuit of excellence and innovation. As a leading company in the gaming industry, we are dedicated to delivering world-class gaming experiences through our innovative products and services. Our dedication to creativity and fresh thinking is evident in our acclaimed game titles and award-winning systems. Join us and be a part of a team that is making a significant impact every day! In the role of Technical Project Manager at Aristocrat, you will lead the implementation of the S7000 system. You will coordinate and manage the hardware and software lifecycle for our core products. This position is essential for lowering costs, speeding up deployment, and enhancing the user experience. You will engage with various contributors to collect requirements, manage deliverables, and secure the successful delivery of key projects. What You'll Do The following outlines the typical duties of a Project Manager – software, hardware and...

At Aristocrat, innovation is at our core. We are committed to delivering outstanding gaming experiences through modern technology and creativity. As a Field Service Technician, you will be at the forefront of our mission, ensuring seamless operations and flawless service delivery. This role is crucial in maintaining our reputation for world-class gaming solutions. If you are ambitious, driven, and ready to make a significant impact, this opportunity is perfect for you! What You'll Do Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site. Complete equipment installations, removals, upgrades, modifications, and game changes at customer sites, including during non-operational hours. Investigate and resolve complex system faults, performing necessary repairs to ensure efficient functionality. Respond promptly and professionally to service calls, meeting customer expectations and SLA requirements. Collaborate effectively with...

At Aristocrat, we are driven by our mission to bring happiness to life through the power of play. As a global leader in gaming content and technology, we pride ourselves on our inclusive culture, innovative spirit, and our dedication to responsible gameplay. Our Project Coordinator role is an outstanding opportunity for an ambitious professional to play a critical part in our diverse and vibrant team. As a Project Coordinator, you will be at the heart of our operations, ensuring that our projects run smoothly and efficiently. This role is vital in supporting our Project Manager and helping us achieve flawless execution in all our endeavors. If you are passionate about project management and eager to contribute to a world-class team, we want you! What You'll Do The following outlines the typical duties of a Project Coordinator– software, hardware and implementation. In addition, all employees are expected to comply with all reasonable Management directives to ensure customer...

Join Aristocrat, a world leader in gaming content and technology, as a Graduate Game Designer! This is a remarkable opportunity to join a dedicated team committed to delivering high-impact casino games to customers worldwide. Our studio values quality, individual accountability, and respects engineers who take pride in designing games. You'll partner with Game Designers, Artists, Developers, and Test Engineers to create world-class gaming experiences that engage players across the world! What You'll Do Learn the mathematics behind game variations and specifications to ensure flawless game development. Use your programming abilities in C or C++ to build game simulations. Master the Aristocrat game library and successfully implement its features in your projects. Become familiar with the strict regulations for different markets to ensure compliance. Study competition games to determine areas for improvement and innovation. Support game designers with your...

We're looking for a passionate and strategically minded Product Manager to take ownership of our Class III Australia and New Zealand gaming content portfolio. This isn't a role where you'll simply manage a backlog - you'll define the vision, influence the strategy and shape the future of Aristocrat's content roadmap across ANZ. Working alongside world-class studios, creative teams and business leaders, you'll identify opportunities, guide investment decisions and help bring industry-leading gaming experiences to life. You'll have a seat at the table with senior leadership, a direct impact on portfolio performance, and the ability to influence products that entertain players across Australia and New Zealand. What You’ll Do: Lead a portfolio that matters : Own your roadmap and develop a high-impact collection of gaming content spanning both Australia and New Zealand. Shape the future : Develop and communicate a compelling product vision extending 2+ years into the future,...