13 customer support team lead jobs found

Do you want to lead in an exciting industry and manage a multifaceted, interactive workplace? Are you passionate about ensuring the work you do helps raise proceeds for good causes? This management position offers the thrill of a high-tech, start-up environment with fast-paced, challenging work and significant career growth potential. This is an opportunity to work with a leading provider of iGaming solutions during one of the most progressive times in the iGaming industry. What You'll Do Product solutions: Understand, define, analyze, and document client requirements and difficulties by conducting regular meetings. Communicate the translation of requirements from business and technical sources into technical build direction using specifications, whiteboard discussions, UML modeling techniques, and more. Collaborate with remote product and development teams in every phase of the software development lifecycle. Together, conceptualize, build, and implement end-to-end...

Do you want to lead in an exciting industry and manage a multifaceted, interactive workplace? Are you passionate about ensuring the work you do helps raise proceeds for good causes? This management position offers the thrill of a high-tech, start-up environment with fast-paced, challenging work and significant career growth potential. This is an opportunity to work with a leading provider of iGaming solutions during one of the most progressive times in the iGaming industry. What You'll Do Product solutions: Understand, define, analyze, and document client requirements and difficulties by conducting regular meetings. Communicate the translation of requirements from business and technical sources into technical build direction using specifications, whiteboard discussions, UML modeling techniques, and more. Collaborate with remote product and development teams in every phase of the software development lifecycle. Together, conceptualize, build, and implement end-to-end...

Do you want to lead in an exciting industry and manage a multifaceted, interactive workplace? Are you passionate about ensuring the work you do helps raise proceeds for good causes? This management position offers the thrill of a high-tech, start-up environment with fast-paced, challenging work and significant career growth potential. This is an opportunity to work with a leading provider of iGaming solutions during one of the most progressive times in the iGaming industry. What You'll Do Product solutions: Understand, define, analyze, and document client requirements and difficulties by conducting regular meetings. Communicate the translation of requirements from business and technical sources into technical build direction using specifications, whiteboard discussions, UML modeling techniques, and more. Collaborate with remote product and development teams in every phase of the software development lifecycle. Together, conceptualize, build, and implement end-to-end...

What You'll Do Own the QA process across multiple projects and run comprehensive QA testing for new promotions, marketing automations, and feature releases across the iLottery platform, mobile app, and website. Compose, build and finalize test plans, test cases, and regression testing procedures to validate technical functionality, platform improvements, and player-facing features. Ensure that new promotions, player journeys, and segmentation logic function as encouraged from both a technical and customer-facing perspective. Log, track, and analyze defects in collaboration with internal teams and vendor partners; clearly document issues for effective resolution. Work closely with product managers, developers, and marketing leads to ensure business and technical requirements offer clarity across business units and translate into effective QA plans. Maintain documentation to improve awareness within the team, project efficiency and facilitate effective exchange of...

What You'll Do Own the QA process across multiple projects and run comprehensive QA testing for new promotions, marketing automations, and feature releases across the iLottery platform, mobile app, and website. Compose, build and finalize test plans, test cases, and regression testing procedures to validate technical functionality, platform improvements, and player-facing features. Ensure that new promotions, player journeys, and segmentation logic function as encouraged from both a technical and customer-facing perspective. Log, track, and analyze defects in collaboration with internal teams and vendor partners; clearly document issues for effective resolution. Work closely with product managers, developers, and marketing leads to ensure business and technical requirements offer clarity across business units and translate into effective QA plans. Maintain documentation to improve awareness within the team, project efficiency and facilitate effective exchange of...

What You'll Do Own the QA process across multiple projects and run comprehensive QA testing for new promotions, marketing automations, and feature releases across the iLottery platform, mobile app, and website. Compose, build and finalize test plans, test cases, and regression testing procedures to validate technical functionality, platform improvements, and player-facing features. Ensure that new promotions, player journeys, and segmentation logic function as encouraged from both a technical and customer-facing perspective. Log, track, and analyze defects in collaboration with internal teams and vendor partners; clearly document issues for effective resolution. Work closely with product managers, developers, and marketing leads to ensure business and technical requirements offer clarity across business units and translate into effective QA plans. Maintain documentation to improve awareness within the team, project efficiency and facilitate effective exchange of...

At Aristocrat, our commitment is to bring happiness to life through the power of play. As a leading global company in gaming content and technology, we excel in providing outstanding performance and inventive solutions. Join our vibrant team and become part of an ambitious community that values creativity and teamwork. As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone enthusiastic about tackling complex problems and supporting a world-class support team. This is your chance to be part of a proven team competing at the highest level! What You'll Do Manage and prioritise incoming support tickets from casino operators, prioritising by severity and business impact. Diagnose and investigate application, system, and data issues through hands-on technical analysis. Identify root causes by examining logs, querying databases, and tracing issues...

At Aristocrat, we are on a mission to bring happiness to life through the power of play! As a leading entertainment and content-building company, we are powered by technology and innovation, delivering world-class mobile and casino games to millions of people daily. Our dynamic culture and goal-focused approach develop an inclusive environment where your contributions matter. Joining us as a Staff Engineer, Delivery, you'll play a pivotal role in driving our engineering team's success and ensuring flawless execution of our projects. This is your chance to be part of an ambitious team that values collaboration, technical excellence, and continuous growth! What You'll Do Own sprint and achievement planning, ensuring work is accurately sequenced, prioritized, and resourced. Assign tasks across the team based on capacity, technical fit, and business priority. Proactively surface and remove blockers — whether technical, process-related, or cross-team dependencies — before they...

At Aristocrat, we focus on crafting outstanding gaming experiences that engage players worldwide. As a Sr Technical Lead - C++ Developer, you will play a vital role in delivering high-impact casino games that thrill our global customers. Join our dynamic Studio team, where skilled Artists, Game Mathematicians, Game Developers, and Test Engineers work together to bring innovative games to life. At Aristocrat, we value quality, personal ownership, and engineers who take pride in their work. This role provides an excellent chance to solve complex challenges, from arts integration and advanced game mathematics to meeting compliance requirements. You will help ensure each game you develop is flawless and market-ready. What You'll Do Collaborate with technical leads and game designers to analyze game requirements. Develop slot games for various cabinets and markets. Engage in the complete development process, including coding, code reviews, unit testing, and memory profiling....

Aristocrat is seeking a Sr Engineer II - C++ Developer to join our skilled team. As a leading company in gaming content and technology, we deliver world-class casino games to customers worldwide. Our Studio includes dedicated Artists, Game Mathematicians, Developers, and Test Engineers who focus on quality and personal responsibility. We appreciate engineers who take pride in their work and are passionate about crafting high-impact games. This role offers an exciting chance to contribute to casino game development for various cabinets and markets. The focus is on arts integration, complex game mathematics, and regulatory requirements. Your efforts will directly influence the delivery of our games across markets, playing a key role in our success! What You'll Do Analyze game requirements with technical leads and game designers Build slot games tailored to different cabinets and markets Participate in coding, code reviews, unit testing, and memory profiling Ensure game...

Aristocrat is seeking a Sr Engineer II - C++ Developer to join our skilled team. As a leading company in gaming content and technology, we deliver world-class casino games to customers worldwide. Our Studio includes dedicated Artists, Game Mathematicians, Developers, and Test Engineers who focus on quality and personal responsibility. We appreciate engineers who take pride in their work and are passionate about crafting high-impact games. This role offers an exciting chance to contribute to casino game development for various cabinets and markets. The focus is on arts integration, complex game mathematics, and regulatory requirements. Your efforts will directly influence the delivery of our games across markets, playing a key role in our success! What You'll Do Analyze game requirements with technical leads and game designers Build slot games tailored to different cabinets and markets Participate in coding, code reviews, unit testing, and memory profiling Ensure game...

At Aristocrat, we're on a mission to bring happiness to life through the power of play. We believe our innovative and inclusive culture drives our success. We're committed to making a positive impact in the gaming industry. As a Technical Lead - AI Specialist / Automation Engineer, you'll have the chance to develop the future of our AI-based tools and platforms. You will make a significant impact within our engineering, creative, and quality assurance teams. This is an outstanding opportunity for someone passionate about using modern technologies to improve our workflows and deliver world-class gaming experiences. Join our ambitious team and help us continue to raise the standard in responsible gameplay and sustainability! What You'll Do Cross-Functional AI Tooling: Partner with Dev, Creative, and QA leads to identify operational bottlenecks and engineer tailored AI solutions. Build and prioritize custom graphics tools to capture and multiply both static and animated art...

Java Developer (MarTech) | Europe | Remote Join us and be part of a dynamic team that's shaping the future of online gaming and sport betting. At BVGroup, we're dedicated to fostering a culture of innovation and excellence, and as a leading global brand, we're committed to delivering top-tier products and services to our customers. We are now looking for experienced and forward-thinking Java Developer MarTech who are independent and inventive, have a hunger to learn, share knowledge, and can thrive in an energising technology environment that delivers great products and provides great developer experience. Our Marketing Technologies team works closely with other software engineering teams and product managers to build and enhance a best-in-breed marketing platform crucial to the continued growth of the organisation. As one of them, you will leverage your skills and experience to solve real and often complex problems with performant teams and code. You will work in a...