13 customer service jobs found

Company Summary We're pioneers in our field and steadfast in our pursuit of excellence. Aristocrat is an ideas' company at heart, which means innovation is embedded into every aspect of our business. Whether we're crafting streamlined new cabinets, premium game content, or award-winning systems, we use fresh thinking and creativity. We deliver the world's greatest gaming experience every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity. Job Description Summary As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution. Job Requirements...

As a Product Owner at Aristocrat, you will play a pivotal role in supporting our Business Information Systems (BIS) by serving as a liaison between partners and the delivery team. You will be responsible for understanding business needs, prioritizing requirements, and guiding the development of software solutions that align with Aristocrat's strategic objectives. This role requires strong communication skills, discernment, and the ability to translate technical concepts into understandable language for non-technical partners. What you'll do   Partner Engagement: Collaborate with partners across various departments to gather and prioritize business requirements. Conduct regular meetings, workshops, and presentations to ensure alignment between business goals and software development efforts. Requirement Prioritization: Prioritize User Stories, Bugs and enhancements, with Application Owner, based on business value, technical feasibility, and strategic...

At Aristocrat, we are committed to delivering world-class experiences in the gaming industry with a focus on innovation, inclusion, and excellence. As we continue to grow, we are excited to offer the outstanding opportunity to join our team as a Product Solutions Manager, Engineering. This role is pivotal in driving our mission forward and ensuring that our powerful solutions meet the highest standards of performance and user happiness. As a key part of our team, you will have the chance to work in a dynamic and fast-paced environment, helping to build the future of iGaming. This position offers significant career growth potential and the happiness of knowing that your contributions are making a meaningful impact. Join us in Boston and be part of an ambitious team dedicated to delivering outstanding gaming experiences This role is remote to start, but will transition to a hybrid schedule once our office location is established. What You'll Do Understand, define,...

Join Aristocrat as a QA Lead and help bring happiness to life through the power of play! At Aristocrat, we take pride in delivering outstanding gaming experiences and maintaining top industry standards. In this role, you will be key to improving our quality assurance processes, driving high quality, and ensuring flawless launches of our innovative gaming platforms. This position offers an outstanding chance to develop the future of our QA practices and make a strong impact within a dynamic and ambitious team. What You'll Do Lead and manage a growing QA team, including hiring, mentoring, and performance management. Establish clear ownership within the team, focusing on both manual and automation leads. Build a strong, accountable, and results-focused team culture. Define and implement test strategies, test plans, and ensure coverage alignment. Drive risk-based testing and prioritization based on business impact. Own and drive the automation strategy, with a strong focus on...

Join Aristocrat, where innovation meets excellence! As a Backend Developer, you will be a key player in our Research and Development team, driving the creation of world-class microservices solutions. This role offers an exciting opportunity to work with the latest technologies, including AI-assisted development, to build scalable, asynchronous, cloud-native, and event-driven systems. Your contributions will directly impact our mission to deliver top-tier entertainment experiences. What You'll Do Build and develop high-quality backend systems and microservices with a focus on scalability, performance, and resilience. Architect and implement cloud-native, event-driven solutions using modern backend technologies. Actively uses AI-powered development tools (e.g., Codex, Claude, GitHub Copilot) to quicken development and raise code quality. Develop and refine effective prompts and workflows to improve the value of AI tools in coding, debugging, testing, and documentation. Conduct...

At Aristocrat, we are on a mission to bring happiness to life through the power of play. Our culture is built on collective brilliance, remarkable talent, and a relentless pursuit of world-class standards. As a DevOps Engineer, you will play a crucial role in connecting development and operations, ensuring smooth integration and deployment of our software systems. This is your chance to join an ambitious team and contribute to innovative projects that have a global impact. If you are passionate about automation, infrastructure optimization, and collaborating with cross-functional teams, this opportunity is perfect for you! What You'll Do Build, implement, and manage CI/CD pipelines using GitHub Actions and Git-based workflows. Develop and maintain infrastructure as code (Terraform) following GitOps methodologies for both infrastructure and application manifests. Manage and optimize cloud infrastructure, primarily in Azure (AKS), ensuring scalability and resilience. Monitor...

As a Senior Software Engineer (Backend), you will play a key role in designing and building scalable, cloud-based services using Java and Spring Boot. You’ll work closely with your manager, architecture team and teammates to deliver high-quality backend systems that power critical business functionality. In this role, you are expected to lead by example through strong technical execution, thoughtful system design, and a commitment to engineering excellence. As a senior engineer you will contribute to architectural decisions, mentor other engineers, and help drive continuous improvement across the team. What You’ll Do Design, build, and maintain robust backend services using Java and Spring Boot Collaborate with your manager, business units and peers to deliver features on time and aligned with business priorities Contribute to system design and architecture discussions, ensuring scalability, reliability, and maintainability Write clean, efficient, and well-tested...

Join Aristocrat, a world-renowned leader in gaming content and technology, recognized for our new way and powerful products! We are looking for a driven QA Automation Engineer to join our Warsaw team. You will help ensure the flawless performance of our latest software solutions. At Aristocrat, we foster a culture of collaboration, inclusivity, and continuous improvement. This role offers a great chance to grow and thrive in a dynamic environment. What You'll Do Build, develop, and maintain robust automated tests, contributing to test automation frameworks using Java, Selenium WebDriver, TestNG, and Maven. Convert manual test cases and business scenarios into dependable automated test scripts. Develop and complete automated tests for both UI and API layers, ensuring full coverage of functional and regression test cases. Build and maintain mocks for effective testing of distributed systems and unavailable services. Integrate automated tests into CI/CD pipelines...

At Aristocrat, we're passionate about bringing happiness to life through the power of play! As a Senior Database Administrator, you will have a meaningful role in ensuring our critically important database systems are secure, scalable, and reliable. You'll join a world-class team, applying your expertise to support the high-traffic, data-intensive workloads that power our popular gaming platforms. This is an outstanding chance to create a significant impact within an ambitious and innovative organization. This role owns the end-to-end lifecycle of database platforms - from architecture and design, through performance optimization and automation, to incident response and long-term scalability planning. The successful candidate will act as a technical authority for MySQL, partnering closely with Architecture, Engineering, Data Science, and SRE teams to ensure our databases can safely scale to meet high-traffic, data-intensive workloads. Key Responsibilities Database...

on Join Aristocrat, a world-renowned leader in gaming content and technology, recognized for our new way and powerful products! We are looking for a driven QA Automation Engineer to join our Warsaw team. You will help ensure the flawless performance of our latest software solutions. At Aristocrat, we foster a culture of collaboration, inclusivity, and continuous improvement. This role offers a great chance to grow and thrive in a dynamic environment. What You'll Do Build, develop, and maintain robust automated tests, contributing to test automation frameworks using Java, Selenium WebDriver, TestNG, and Maven. Convert manual test cases and business scenarios into dependable automated test scripts. Develop and complete automated tests for both UI and API layers, ensuring full coverage of functional and regression test cases. Build and maintain mocks for effective testing of distributed systems and unavailable services. Integrate automated tests into...

Aristocrat wants an experienced Senior React Native Engineer to become part of our dynamic team. Join a world-class organization committed to providing flawless gaming experiences that create happiness for millions globally. In this role, you will contribute significantly to crafting the future of our mobile apps, encouraging innovation, and maintaining our products' leading position in the market. What You'll Do Lead the technical development of a React Native–based SDK and companion application, coordinating the creation, implementation, quality, performance, and long-term maintainability throughout the entire product lifecycle. Serve as a technical subject-matter expert and project leader within the team, providing mentorship on architecture, guidelines, complex problem solving, and cross-platform mobile development. Architect and evolve our React Native SDK to support scalability, extensibility, and high performance, setting standards for API build, integration patterns,...

Join Aristocrat as a Sr Tech Lead - Full stack developer and contribute to a team reshaping the gaming industry! At Aristocrat, we encourage collaboration, innovation, and excellence. Our goal is to bring happiness to life through the power of play. In this Sr Tech Lead position, you will be key in crafting engaging and high-quality gaming solutions. This outstanding opportunity involves working on our iLottery game platform. You will develop both front-end and back-end components while partnering with dedicated colleagues to set new industry benchmarks. What You'll Do Develop mobile and web games using HTML5 platforms, JavaScript, and TypeScript. Build and maintain interactive game UIs or equivalent experience with pixel-perfect rendering using PIXI.js. Develop, maintain, and integrate .NET backend applications and game engines for iLottery games. Build and implement RESTful and/or gRPC-based backend services using ASP.NET Core. Implement and integrate Spine animations...

Java Developer (MarTech) | Europe | Remote Join us and be part of a dynamic team that's shaping the future of online gaming and sport betting. At BVGroup, we're dedicated to fostering a culture of innovation and excellence, and as a leading global brand, we're committed to delivering top-tier products and services to our customers. We are now looking for experienced and forward-thinking Java Developer MarTech who are independent and inventive, have a hunger to learn, share knowledge, and can thrive in an energising technology environment that delivers great products and provides great developer experience. Our Marketing Technologies team works closely with other software engineering teams and product managers to build and enhance a best-in-breed marketing platform crucial to the continued growth of the organisation. As one of them, you will leverage your skills and experience to solve real and often complex problems with performant teams and code. You will work in a...