23 customer experience jobs found

Summary As a Product Owner in Product Lifecycle Management (PLM) at Aristocrat, you will play a pivotal role in driving digital transformation within our PLM/ERP ecosystem. Your work ensures the flawless operation of our systems, directly impacting our business processes and customer experiences. This is an outstanding opportunity to be part of a world-class team, where your expertise in Teamcenter and M2K will help develop our future. Your contributions will help us compete in the rapidly evolving gaming industry by successfully implementing innovative solutions and optimizing operations. Join us in Las Vegas, NV, and be part of our ambitious journey to redefine gaming technology! What You'll Do Manage the PLM environment, including setup, configuration, and routine maintenance. Provide technical support to resolve user issues and train users for efficient system use. Work closely with operational teams to optimize processes and support business growth. Ensure data accuracy and...

As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution. What You'll Do Work with developers, support personnel, installation teams on software-related concerns reported by customers. Build relevant documents that support development and provide insight of work done to other team members. Excited and passion about development/problem solving. Follows Company programming standards. Dedicated to team success. Works well in a team environment. Performs other duties as assigned. What We're Looking For Bachelor’s degree in computer science, Engineering, or a related field accompanied by 8+ years of IT proven experience, or equivalent professional...

At Aristocrat, we are on a mission to bring happiness to life through the power of play! As a leading entertainment and content-building company, we are powered by technology and innovation, delivering world-class mobile and casino games to millions of people daily. Our dynamic culture and goal-focused approach develop an inclusive environment where your contributions matter. Joining us as a Staff Engineer, Delivery, you'll play a pivotal role in driving our engineering team's success and ensuring flawless execution of our projects. This is your chance to be part of an ambitious team that values collaboration, technical excellence, and continuous growth! What You'll Do Own sprint and achievement planning, ensuring work is accurately sequenced, prioritized, and resourced. Assign tasks across the team based on capacity, technical fit, and business priority. Proactively surface and remove blockers — whether technical, process-related, or cross-team dependencies — before they...

What You'll Do Own the QA process across multiple projects and run comprehensive QA testing for new promotions, marketing automations, and feature releases across the iLottery platform, mobile app, and website. Compose, build and finalize test plans, test cases, and regression testing procedures to validate technical functionality, platform improvements, and player-facing features. Ensure that new promotions, player journeys, and segmentation logic function as encouraged from both a technical and customer-facing perspective. Log, track, and analyze defects in collaboration with internal teams and vendor partners; clearly document issues for effective resolution. Work closely with product managers, developers, and marketing leads to ensure business and technical requirements offer clarity across business units and translate into effective QA plans. Maintain documentation to improve awareness within the team, project efficiency and facilitate effective exchange of...

At Aristocrat, we're pioneers in our field, driven by a relentless pursuit of excellence. We're an idea-motivated company where innovation is the core of our business. Our team builds sleek new cabinets, premium game content, and award-winning systems, all crafted to deliver the world's greatest gaming experience. This outstanding opportunity as an ERP PDM Associate allows you to be part of an ambitious team that continually pushes the boundaries of creativity and performance. What You'll Do Maintain product-related data and configurations in all applicable ERP systems. Screen and assign support tickets ("bugs") from end users, resolving issues based on severity. Manage the lifecycle of assigned “bugs” from activation to closure. Identify and bring up blockers for active “bugs” and unreleased Engineering Change Orders (ECOs). Complete ECOs in accordance with approved processes and within assigned deadlines. What We're Looking For A bachelor’s degree or equivalent...

At Aristocrat Interactive, we demonstrate dedication to crafting innovative gaming experiences that captivate and entertain millions around the world. We are looking for experienced Technical Product Owner to develop an enterprise-scale web-based platform for online lotteries. This is a hybrid position based in Krakow with on-site work required three times a week. What You’ll Do System analysis of Aristocrat Interactive cross-platform products: Backend application, Bonus and Promotion mechanisms, CRM tools, Security modules, Payments system, etc. Writing features, stories, and requirements documents (PRDs) based on customer needs and product strategy. Performing analysis and specification for integration with 3rd party systems, including definitions of APIs. Working inbound within a technical agile team, and with multiple departments at Aristocrat Interactive (Security, Payments, Compliance, etc.) Ownership across the lifecycle of features from concept through...

Job Description Summary The BI & Data Operations Analyst is responsible for supporting a subset of Aristocrat Interactive's reporting and analytics ecosystem. This role combines Power BI development, reporting data management, and finance reporting automation to ensure partners have access to accurate, actionable, and trusted information. The successful candidate will partner closely with Commercial Teams, Finance, Account Managers, and Engineering teams to deliver dashboards, maintain reporting data structures, validate reporting outputs, and support critical business processes that rely on analytics and reporting. Job Requirements Power BI Reporting & Analytics Develop and maintain Power BI dashboards and semantic models supporting commercial, financial, and customer reporting. Enhance existing reporting solutions through new features, measures, visualizations, and performance improvements, based on business requirements. Handle report refreshes, workspace...

Manual QA Engineer Job Description — IC2 (Level 200) Career Track / Level: Professional Track, IC2 (200) Job Profile: Technology → Manual Testing Location: Sofia, Bulgaria Reports to: QA Team Lead Role Purpose Administers and applies established manual testing practices to ensure product quality. Assists with routine test planning and execution activities across UI, API, and performance checks in an operational delivery environment. Key Responsibilities Coordinates and applies defined test cases, checklists, and regression suites, Processes results from test execution and responds to observed defects following set procedures, Assists in test data preparation and environment readiness, Coordinates with developers to reoduce routine issues. Collects and collates test evidence (screenshots, logs, DB records) to support defect reports and release sign‑off packages, Performs routine smoke/sanity/regression tests and operational checks aligned to...

Role Summary At Aristocrat, we are driven by a mission to bring happiness to life through the power of play! As a Sharepoint Admin, you'll be joining a dynamic team that thrives on innovation, collaboration, and excellence. Our culture is built on a foundation of integrity and a dedication to the wellbeing of our employees. We celebrate individual differences and foster an environment where everyone can flourish. This role is integral to our IT department, ensuring flawless execution and improvement of our Microsoft 365 ecosystem. What You'll Do Coordinate the Microsoft Power Platform tenant, including environments, DLP policies, and Managed Environments configuration. Establish and uphold governance for Power Apps, Power Automate, and Copilot Studio agents. Develop and maintain Power Apps, Power Automate cloud flows, and Copilot agents, ensuring their implementation across different environments. Manage Dataverse environments, security roles, and application lifecycle...

Role Summary At Aristocrat, we are driven by a mission to bring happiness to life through the power of play! As a Sharepoint Admin, you'll be joining a dynamic team that thrives on innovation, collaboration, and excellence. Our culture is built on a foundation of integrity and a dedication to the wellbeing of our employees. We celebrate individual differences and foster an environment where everyone can flourish. This role is integral to our IT department, ensuring flawless execution and improvement of our Microsoft 365 ecosystem. What You'll Do Coordinate the Microsoft Power Platform tenant, including environments, DLP policies, and Managed Environments configuration. Establish and uphold governance for Power Apps, Power Automate, and Copilot Studio agents. Develop and maintain Power Apps, Power Automate cloud flows, and Copilot agents, ensuring their implementation across different environments. Manage Dataverse environments, security roles, and application lifecycle...

At Aristocrat, we are driven by our mission to bring happiness to life through the power of play. As a global leader in gaming content and technology, we pride ourselves on our inclusive culture, innovative spirit, and our dedication to responsible gameplay. Our Project Coordinator role is an outstanding opportunity for an ambitious professional to play a critical part in our diverse and vibrant team. As a Project Coordinator, you will be at the heart of our operations, ensuring that our projects run smoothly and efficiently. This role is vital in supporting our Project Manager and helping us achieve flawless execution in all our endeavors. If you are passionate about project management and eager to contribute to a world-class team, we want you! What You'll Do The following outlines the typical duties of a Project Coordinator– software, hardware and implementation. In addition, all employees are expected to comply with all reasonable Management directives to ensure customer...

At Aristocrat, our commitment is to bring happiness to life through the power of play. As a leading global company in gaming content and technology, we excel in providing outstanding performance and inventive solutions. Join our vibrant team and become part of an ambitious community that values creativity and teamwork. As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone enthusiastic about tackling complex problems and supporting a world-class support team. This is your chance to be part of a proven team competing at the highest level! What You'll Do Manage and prioritise incoming support tickets from casino operators, prioritising by severity and business impact. Diagnose and investigate application, system, and data issues through hands-on technical analysis. Identify root causes by examining logs, querying databases, and tracing issues...

Do you want to lead in an exciting industry and manage a multifaceted, interactive workplace? Are you passionate about ensuring the work you do helps raise proceeds for good causes? This management position offers the thrill of a high-tech, start-up environment with fast-paced, challenging work and significant career growth potential. This is an opportunity to work with a leading provider of iGaming solutions during one of the most progressive times in the iGaming industry. What You'll Do Product solutions: Understand, define, analyze, and document client requirements and difficulties by conducting regular meetings. Communicate the translation of requirements from business and technical sources into technical build direction using specifications, whiteboard discussions, UML modeling techniques, and more. Collaborate with remote product and development teams in every phase of the software development lifecycle. Together, conceptualize, build, and implement...

At Aristocrat, we're on a mission to bring happiness to life through the power of play. We believe our innovative and inclusive culture drives our success. We're committed to making a positive impact in the gaming industry. As a Technical Lead - AI Specialist / Automation Engineer, you'll have the chance to develop the future of our AI-based tools and platforms. You will make a significant impact within our engineering, creative, and quality assurance teams. This is an outstanding opportunity for someone passionate about using modern technologies to improve our workflows and deliver world-class gaming experiences. Join our ambitious team and help us continue to raise the standard in responsible gameplay and sustainability! What You'll Do Cross-Functional AI Tooling: Partner with Dev, Creative, and QA leads to identify operational bottlenecks and engineer tailored AI solutions. Build and prioritize custom graphics tools to capture and multiply both static and animated art...

Do you want to lead in an exciting industry and manage a multifaceted, interactive workplace? Are you passionate about ensuring the work you do helps raise proceeds for good causes? This management position offers the thrill of a high-tech, start-up environment with fast-paced, challenging work and significant career growth potential. This is an opportunity to work with a leading provider of iGaming solutions during one of the most progressive times in the iGaming industry. What You'll Do Product solutions: Understand, define, analyze, and document client requirements and difficulties by conducting regular meetings. Communicate the translation of requirements from business and technical sources into technical build direction using specifications, whiteboard discussions, UML modeling techniques, and more. Collaborate with remote product and development teams in every phase of the software development lifecycle. Together, conceptualize, build, and implement...

Do you want to lead in an exciting industry and manage a multifaceted, interactive workplace? Are you passionate about ensuring the work you do helps raise proceeds for good causes? This management position offers the thrill of a high-tech, start-up environment with fast-paced, challenging work and significant career growth potential. This is an opportunity to work with a leading provider of iGaming solutions during one of the most progressive times in the iGaming industry. What You'll Do Product solutions: Understand, define, analyze, and document client requirements and difficulties by conducting regular meetings. Communicate the translation of requirements from business and technical sources into technical build direction using specifications, whiteboard discussions, UML modeling techniques, and more. Collaborate with remote product and development teams in every phase of the software development lifecycle. Together, conceptualize, build, and implement...

At Aristocrat, we are driven by a mission to bring happiness to life through the power of play. We are a forward-thinking, people-first company that values innovation, collaboration, and excellence. We are seeking a Technical Writer to produce games related documentation and other supporting documents in order to communicate business & technical information. Join Aristocrat in Poland to contribute to creating world-class gaming content and spreading happiness through play. What You'll Do Write and maintain all generic documentation for Premium games - Working Papers and Games Rules, clearly describing game features and functionality. Determine the documentation needs of different end users Study product samples and capture information from product managers and developers Analyze, coordinate, prioritize, and compile the information into different document types (Working Papers, Games Rules) Use games screenshots that increase users’ understanding Standardize...

Aristocrat is seeking a Sr Engineer II - C++ Developer to join our skilled team. As a leading company in gaming content and technology, we deliver world-class casino games to customers worldwide. Our Studio includes dedicated Artists, Game Mathematicians, Developers, and Test Engineers who focus on quality and personal responsibility. We appreciate engineers who take pride in their work and are passionate about crafting high-impact games. This role offers an exciting chance to contribute to casino game development for various cabinets and markets. The focus is on arts integration, complex game mathematics, and regulatory requirements. Your efforts will directly influence the delivery of our games across markets, playing a key role in our success! What You'll Do Analyze game requirements with technical leads and game designers Build slot games tailored to different cabinets and markets Participate in coding, code reviews, unit testing, and memory profiling Ensure...

Aristocrat is seeking a Sr Engineer II - C++ Developer to join our skilled team. As a leading company in gaming content and technology, we deliver world-class casino games to customers worldwide. Our Studio includes dedicated Artists, Game Mathematicians, Developers, and Test Engineers who focus on quality and personal responsibility. We appreciate engineers who take pride in their work and are passionate about crafting high-impact games. This role offers an exciting chance to contribute to casino game development for various cabinets and markets. The focus is on arts integration, complex game mathematics, and regulatory requirements. Your efforts will directly influence the delivery of our games across markets, playing a key role in our success! What You'll Do Analyze game requirements with technical leads and game designers Build slot games tailored to different cabinets and markets Participate in coding, code reviews, unit testing, and memory profiling Ensure...

At Aristocrat, we focus on crafting outstanding gaming experiences that engage players worldwide. As a Sr Technical Lead - C++ Developer, you will play a vital role in delivering high-impact casino games that thrill our global customers. Join our dynamic Studio team, where skilled Artists, Game Mathematicians, Game Developers, and Test Engineers work together to bring innovative games to life. At Aristocrat, we value quality, personal ownership, and engineers who take pride in their work. This role provides an excellent chance to solve complex challenges, from arts integration and advanced game mathematics to meeting compliance requirements. You will help ensure each game you develop is flawless and market-ready. What You'll Do Collaborate with technical leads and game designers to analyze game requirements. Develop slot games for various cabinets and markets. Engage in the complete development process, including coding, code reviews, unit testing, and memory profiling....