2 customer support specialist jobs found

What You'll Do Own the QA process across multiple projects and run comprehensive QA testing for new promotions, marketing automations, and feature releases across the iLottery platform, mobile app, and website. Compose, build and finalize test plans, test cases, and regression testing procedures to validate technical functionality, platform improvements, and player-facing features. Ensure that new promotions, player journeys, and segmentation logic function as encouraged from both a technical and customer-facing perspective. Log, track, and analyze defects in collaboration with internal teams and vendor partners; clearly document issues for effective resolution. Work closely with product managers, developers, and marketing leads to ensure business and technical requirements offer clarity across business units and translate into effective QA plans. Maintain documentation to improve awareness within the team, project efficiency and facilitate effective exchange of...

At Aristocrat, we're on a mission to bring happiness to life through the power of play. We believe our innovative and inclusive culture drives our success. We're committed to making a positive impact in the gaming industry. As a Technical Lead - AI Specialist / Automation Engineer, you'll have the chance to develop the future of our AI-based tools and platforms. You will make a significant impact within our engineering, creative, and quality assurance teams. This is an outstanding opportunity for someone passionate about using modern technologies to improve our workflows and deliver world-class gaming experiences. Join our ambitious team and help us continue to raise the standard in responsible gameplay and sustainability! What You'll Do Cross-Functional AI Tooling: Partner with Dev, Creative, and QA leads to identify operational bottlenecks and engineer tailored AI solutions. Build and prioritize custom graphics tools to capture and multiply both static and animated art...