14 customer service jobs found

Company Summary We're pioneers in our field and steadfast in our pursuit of excellence. Aristocrat is an ideas' company at heart, which means innovation is embedded into every aspect of our business. Whether we're crafting streamlined new cabinets, premium game content, or award-winning systems, we use fresh thinking and creativity. We deliver the world's greatest gaming experience every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity. Job Description Summary As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution. Job Requirements...

Summary As a Product Owner in Product Lifecycle Management (PLM) at Aristocrat, you will play a pivotal role in driving digital transformation within our PLM/ERP ecosystem. Your work ensures the flawless operation of our systems, directly impacting our business processes and customer experiences. This is an outstanding opportunity to be part of a world-class team, where your expertise in Teamcenter and M2K will help develop our future. Your contributions will help us compete in the rapidly evolving gaming industry by successfully implementing innovative solutions and optimizing operations. Join us in Las Vegas, NV, and be part of our ambitious journey to redefine gaming technology! What You'll Do Manage the PLM environment, including setup, configuration, and routine maintenance. Provide technical support to resolve user issues and train users for efficient system use. Work closely with operational teams to optimize processes and support business growth. Ensure data accuracy and...

A recognized world-leader in the gaming industry, Aristocrat Interactive offers innovation, an exciting environment, rewarding culture, and we're growing! As the Marketing QA Specialist, you'll operate at the intersection of meticulous, data-driven automation and outstanding, entertaining, memorable creative content. Ready to accelerate your career with a high-impact role on a strong, respected team on the rise? Seize this opportunity to join a dynamic, collaborative marketing team passionate about engaging customers, optimizing our approach, supporting one another and boosting revenue in support of the Michigan Lottery's iLottery program. We operate on the cutting edge of gaming and enjoy a culture that thrives on innovation, empowerment, respectful connection and a shared pursuit of continuous improvement. Our excellence builds a positive impact for millions of people daily! You'll ensure our public-facing promotions, assets and content are functional, accurate, timely,...

What You'll Do Own the QA process across multiple projects and run comprehensive QA testing for new promotions, marketing automations, and feature releases across the iLottery platform, mobile app, and website. Compose, build and finalize test plans, test cases, and regression testing procedures to validate technical functionality, platform improvements, and player-facing features. Ensure that new promotions, player journeys, and segmentation logic function as encouraged from both a technical and customer-facing perspective. Log, track, and analyze defects in collaboration with internal teams and vendor partners; clearly document issues for effective resolution. Work closely with product managers, developers, and marketing leads to ensure business and technical requirements offer clarity across business units and translate into effective QA plans. Maintain documentation to improve awareness within the team, project efficiency and facilitate effective exchange of...

At Aristocrat Interactive, we demonstrate dedication to crafting innovative gaming experiences that captivate and entertain millions around the world. We are looking for experienced Technical Product Owner to develop an enterprise-scale web-based platform for online lotteries. This is a hybrid position based in Krakow with on-site work required three times a week. What You’ll Do System analysis of Aristocrat Interactive cross-platform products: Backend application, Bonus and Promotion mechanisms, CRM tools, Security modules, Payments system, etc. Writing features, stories, and requirements documents (PRDs) based on customer needs and product strategy. Performing analysis and specification for integration with 3rd party systems, including definitions of APIs. Working inbound within a technical agile team, and with multiple departments at Aristocrat Interactive (Security, Payments, Compliance, etc.) Ownership across the lifecycle of features from concept through...

Aristocrat Interactive is seeking an exceptionally driven and ambitious Product Owner to join our world-class team. This role offers you the chance to develop the future of our modern products in the iGaming industry. You will implement solutions that deliver smooth and intuitive user interactions. At Aristocrat, we strive to deliver powerful products that make a difference. We also believe in encouraging a culture of collaboration and inclusion. As a Product Owner, you will play a pivotal role in our organization, contributing to the growth and success of our business. Your expertise will guide the development of our product roadmap, helping us maintain a strong position in the market. If you have a passion for technology and a focus on accuracy, this is the perfect opportunity for you! Please note that this role follows a hybrid working model, with a requirement to work from the office three days per week. What You'll Do Develop new products, enhance features, and...

Do you want to lead in an exciting industry and manage a multifaceted, interactive workplace? Are you passionate about ensuring the work you do helps raise proceeds for good causes? This management position offers the thrill of a high-tech, start-up environment with fast-paced, challenging work and significant career growth potential. This is an opportunity to work with a leading provider of iGaming solutions during one of the most progressive times in the iGaming industry. What You'll Do Product solutions: Understand, define, analyze, and document client requirements and difficulties by conducting regular meetings. Communicate the translation of requirements from business and technical sources into technical build direction using specifications, whiteboard discussions, UML modeling techniques, and more. Collaborate with remote product and development teams in every phase of the software development lifecycle. Together, conceptualize, build, and implement...

At Aristocrat, we're passionate about bringing happiness to life through the power of play! As a Senior Database Administrator, you will have a meaningful role in ensuring our critically important database systems are secure, scalable, and reliable. You'll join a world-class team, applying your expertise to support the high-traffic, data-intensive workloads that power our popular gaming platforms. This is an outstanding chance to create a significant impact within an ambitious and innovative organization. This role owns the end-to-end lifecycle of database platforms - from architecture and design, through performance optimization and automation, to incident response and long-term scalability planning. The successful candidate will act as a technical authority for MySQL, partnering closely with Architecture, Engineering, Data Science, and SRE teams to ensure our databases can safely scale to meet high-traffic, data-intensive workloads. Key Responsibilities Database...

As a Senior Software Engineer (Backend), you will play a key role in designing and building scalable, cloud-based services using Java and Spring Boot. You’ll work closely with your manager, architecture team and teammates to deliver high-quality backend systems that power critical business functionality. In this role, you are expected to lead by example through strong technical execution, thoughtful system design, and a commitment to engineering excellence. As a senior engineer you will contribute to architectural decisions, mentor other engineers, and help drive continuous improvement across the team. What You’ll Do Design, build, and maintain robust backend services using Java and Spring Boot Collaborate with your manager, business units and peers to deliver features on time and aligned with business priorities Contribute to system design and architecture discussions, ensuring scalability, reliability, and maintainability Write clean, efficient, and well-tested...

We are a leading global provider of iLottery solutions and services to state-regulated lotteries, is seeking a dedicated Games Developer to join our team. In this role, you will design and develop engaging mobile and web-based games on HTML5 platforms. You will work with multi-functional teams to develop innovative concepts, maintaining high performance, scalability, and user experience. What You'll Do Design, develop, and maintain mobile and web games using HTML5 and JavaScript. Develop and improve web applications and supporting infrastructures. Collaborate with artists, product managers, and other developers to translate creative concepts into high-quality interactive experiences. Optimize games for performance across devices, browsers, and platforms. Contribute to team discussions on design, architecture, and best practices. Participate in Agile ceremonies (sprint planning, reviews, retrospectives). What We're Looking For Proven experience (3+ years) in...

Job Description Summary The BI & Data Operations Analyst is responsible for supporting a subset of Aristocrat Interactive's reporting and analytics ecosystem. This role combines Power BI development, reporting data management, and finance reporting automation to ensure partners have access to accurate, actionable, and trusted information. The successful candidate will partner closely with Commercial Teams, Finance, Account Managers, and Engineering teams to deliver dashboards, maintain reporting data structures, validate reporting outputs, and support critical business processes that rely on analytics and reporting. Job Requirements Power BI Reporting & Analytics Develop and maintain Power BI dashboards and semantic models supporting commercial, financial, and customer reporting. Enhance existing reporting solutions through new features, measures, visualizations, and performance improvements, based on business requirements. Handle report refreshes, workspace...

We are seeking an experienced .NET Developer  to design and develop robust game engines and testing frameworks. You will work closely with product managers and mathematicians to translate complex requirements into scalable, efficient solutions. What You'll Do Develop, maintain, and integrate .NET applications Develop engines for i Lottery Games Write clean, reusable, and maintainable code Collaborate with cross-functional teams, including front-end developers, QA engineers, and product owners What We're Looking For 3 + years of .NET development experience Strong knowledge of C# Experience with ASP.NET Core backend services Knowledge of OOP, design patterns, and familiarity with multithreaded and distributed systems Experience writing unit tests Knowledge of relational databases such as SQL Server or PostgreSQL Familiarity with Redis or other NoSQL/in-memory data stores Experience with version control tools  Good problem-solving and...

Role Summary At Aristocrat, we are driven by a mission to bring happiness to life through the power of play! As a Sharepoint Admin, you'll be joining a dynamic team that thrives on innovation, collaboration, and excellence. Our culture is built on a foundation of integrity and a dedication to the wellbeing of our employees. We celebrate individual differences and foster an environment where everyone can flourish. This role is integral to our IT department, ensuring flawless execution and improvement of our Microsoft 365 ecosystem. What You'll Do Coordinate the Microsoft Power Platform tenant, including environments, DLP policies, and Managed Environments configuration. Establish and uphold governance for Power Apps, Power Automate, and Copilot Studio agents. Develop and maintain Power Apps, Power Automate cloud flows, and Copilot agents, ensuring their implementation across different environments. Manage Dataverse environments, security roles, and application lifecycle...

Role Summary At Aristocrat, we are driven by a mission to bring happiness to life through the power of play! As a Sharepoint Admin, you'll be joining a dynamic team that thrives on innovation, collaboration, and excellence. Our culture is built on a foundation of integrity and a dedication to the wellbeing of our employees. We celebrate individual differences and foster an environment where everyone can flourish. This role is integral to our IT department, ensuring flawless execution and improvement of our Microsoft 365 ecosystem. What You'll Do Coordinate the Microsoft Power Platform tenant, including environments, DLP policies, and Managed Environments configuration. Establish and uphold governance for Power Apps, Power Automate, and Copilot Studio agents. Develop and maintain Power Apps, Power Automate cloud flows, and Copilot agents, ensuring their implementation across different environments. Manage Dataverse environments, security roles, and application lifecycle...