2 customer service jobs found in DeWitt, MI

A recognized world-leader in the gaming industry, Aristocrat Interactive offers innovation, an exciting environment, rewarding culture, and we're growing! As the Marketing QA Specialist, you'll operate at the intersection of meticulous, data-driven automation and outstanding, entertaining, memorable creative content. Ready to accelerate your career with a high-impact role on a strong, respected team on the rise? Seize this opportunity to join a dynamic, collaborative marketing team passionate about engaging customers, optimizing our approach, supporting one another and boosting revenue in support of the Michigan Lottery's iLottery program. We operate on the cutting edge of gaming and enjoy a culture that thrives on innovation, empowerment, respectful connection and a shared pursuit of continuous improvement. Our excellence builds a positive impact for millions of people daily! You'll ensure our public-facing promotions, assets and content are functional, accurate, timely,...

What You'll Do Own the QA process across multiple projects and run comprehensive QA testing for new promotions, marketing automations, and feature releases across the iLottery platform, mobile app, and website. Compose, build and finalize test plans, test cases, and regression testing procedures to validate technical functionality, platform improvements, and player-facing features. Ensure that new promotions, player journeys, and segmentation logic function as encouraged from both a technical and customer-facing perspective. Log, track, and analyze defects in collaboration with internal teams and vendor partners; clearly document issues for effective resolution. Work closely with product managers, developers, and marketing leads to ensure business and technical requirements offer clarity across business units and translate into effective QA plans. Maintain documentation to improve awareness within the team, project efficiency and facilitate effective exchange of...