2 it onsite support engineer jobs found

As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution. What You'll Do Work with developers, support personnel, installation teams on software-related concerns reported by customers. Build relevant documents that support development and provide insight of work done to other team members. Excited and passion about development/problem solving. Follows Company programming standards. Dedicated to team success. Works well in a team environment. Performs other duties as assigned. What We're Looking For Bachelor’s degree in computer science, Engineering, or a related field accompanied by 8+ years of IT proven experience, or equivalent professional...

At Aristocrat, our commitment is to bring happiness to life through the power of play. As a leading global company in gaming content and technology, we excel in providing outstanding performance and inventive solutions. Join our vibrant team and become part of an ambitious community that values creativity and teamwork. As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone enthusiastic about tackling complex problems and supporting a world-class support team. This is your chance to be part of a proven team competing at the highest level! What You'll Do Manage and prioritise incoming support tickets from casino operators, prioritising by severity and business impact. Diagnose and investigate application, system, and data issues through hands-on technical analysis. Identify root causes by examining logs, querying databases, and tracing issues...