9 customer experience jobs found

Company Summary We're pioneers in our field and steadfast in our pursuit of excellence. Aristocrat is an ideas' company at heart, which means innovation is embedded into every aspect of our business. Whether we're crafting streamlined new cabinets, premium game content, or award-winning systems, we use fresh thinking and creativity. We deliver the world's greatest gaming experience every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity. Job Description Summary As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution. Job Requirements...

We are looking for a Technical Product Owner to join our AREA team, where you will collaborate with your leader in leading the discovery, design, development, and continuous improvement of our unique B2B AREA Suite of apps. As a key player in our team, you will collaborate with internal cross-functional teams and external development partners to ensure seamless project execution. Your ability to run discovery sessions, lead feature development, and run rollout and training will be essential in delivering high-quality digital experiences for users.   What you'll do Writing features and requirement documents (PRDs) based on customer needs and product strategy Conduct market research, analyze user trends, and capture customer feedback to find opportunities for innovation and differentiation. Collaborate with cross-functional teams, including sales, commercial, engineering, and other team members. Develop and maintain a deep understanding of our target users, their needs,...

At Aristocrat, we're pioneers in our field, driven by a relentless pursuit of excellence. We're an idea-motivated company where innovation is the core of our business. Our team builds sleek new cabinets, premium game content, and award-winning systems, all crafted to deliver the world's greatest gaming experience. This outstanding opportunity as an ERP PDM Associate allows you to be part of an ambitious team that continually pushes the boundaries of creativity and performance. What You'll Do Maintain product-related data and configurations in all applicable ERP systems. Screen and assign support tickets ("bugs") from end users, resolving issues based on severity. Manage the lifecycle of assigned “bugs” from activation to closure. Identify and bring up blockers for active “bugs” and unreleased Engineering Change Orders (ECOs). Complete ECOs in accordance with approved processes and within assigned deadlines. What We're Looking For A bachelor’s degree or equivalent...

At Aristocrat, we are on a mission to bring happiness to life through the power of play! As a leading entertainment and content-building company, we are powered by technology and innovation, delivering world-class mobile and casino games to millions of people daily. Our dynamic culture and goal-focused approach develop an inclusive environment where your contributions matter. Joining us as a Staff Engineer, Delivery, you'll play a pivotal role in driving our engineering team's success and ensuring flawless execution of our projects. This is your chance to be part of an ambitious team that values collaboration, technical excellence, and continuous growth! What You'll Do Own sprint and achievement planning, ensuring work is accurately sequenced, prioritized, and resourced. Assign tasks across the team based on capacity, technical fit, and business priority. Proactively surface and remove blockers — whether technical, process-related, or cross-team dependencies — before they...

Are you looking to play a key role in a global gaming company? Are you passionate about producing high quality, robust and maintainable products? Do you thrive in an Agile environment? Are you interested in working on the newest and greatest technology within the gaming industry? Aristocrat is seeking a Principal Engineer to master and elevate the technical craft of our next-generation gaming platform. As a Principal Engineer, you will lead technical implementation across teams, design and architect significant initiatives, and provide architectural oversight in partnership with our Architecture team. You will influence technical direction, promote engineering excellence, and ensure alignment between product needs and high-quality technical execution. This is a hands-on role requiring both deep technical mastery and strong cross-team influence What You’ll Do Lead the design and implementation of complex, high-performance, highly reliable platform features. Provide...

At Aristocrat, we are committed to delivering world-class experiences in the gaming industry with a focus on innovation, inclusion, and excellence. As we continue to grow, we are excited to offer the outstanding opportunity to join our team as a Product Solutions Manager, Engineering. This role is pivotal in driving our mission forward and ensuring that our powerful solutions meet the highest standards of performance and user happiness. As a key part of our team, you will have the chance to work in a dynamic and fast-paced environment, helping to build the future of iGaming. This position offers significant career growth potential and the happiness of knowing that your contributions are making a meaningful impact. Join us in Boston and be part of an ambitious team dedicated to delivering outstanding gaming experiences This role is remote to start, but will transition to a hybrid schedule once our office location is established. What You'll Do Understand, define,...

As a Product Owner at Aristocrat, you will play a pivotal role in supporting our Business Information Systems (BIS) by serving as a liaison between partners and the delivery team. You will be responsible for understanding business needs, prioritizing requirements, and guiding the development of software solutions that align with Aristocrat's strategic objectives. This role requires strong communication skills, discernment, and the ability to translate technical concepts into understandable language for non-technical partners. What you'll do   Partner Engagement: Collaborate with partners across various departments to gather and prioritize business requirements. Conduct regular meetings, workshops, and presentations to ensure alignment between business goals and software development efforts. Requirement Prioritization: Prioritize User Stories, Bugs and enhancements, with Application Owner, based on business value, technical feasibility, and strategic...

At Aristocrat, we strive to bring happiness to life through the power of play. As a leading global company in gaming content and technology, we are known for delivering remarkable performance and inventive solutions. Join our lively team and become part of a motivated community that values creativity and partnership. As a Full Stack Developer, you'll have the chance to create a notable difference by guaranteeing flawless performance and dependability of our gaming systems. This opportunity is perfect for someone driven to solve complex issues and assist a world-class support team. What You'll Do Compose, build, and maintain end-to-end features across frontend and backend systems, taking ownership from development through to production. Develop responsive, user-friendly frontend interfaces using React, with a focus on intuitive build and seamless user experience. Ensure cross-platform compatibility and responsiveness across different devices and screen sizes, including...

At Aristocrat, we are on a mission to bring happiness to life through the power of play! As a leading entertainment and content-building company, we are powered by technology and innovation, delivering world-class mobile and casino games to millions of people daily. Our dynamic culture and goal-focused approach develop an inclusive environment where your contributions matter. Joining us as a Data Engineer, you'll play a pivotal role in driving our engineering team's success and ensuring flawless execution of our projects. This is your chance to be part of an ambitious team that values collaboration, technical excellence, and continuous growth! What You'll Do Compose, build, and maintain scalable data pipelines that extract data from casino source systems, apply complex transformations, and load optimized datasets for analytics and downstream applications. Write efficient, production-quality code in Python and Node.js that fulfills reliability, performance, and maintainability...